McKinney Buick GMC

Unfortunately editing my original review from 3 stars to 1. I would give negative stars if I could. We ended up driving 4 hours back in the middle of the week to return the car we were hoping to purchase af 1. I would give negative stars if I could. We ended up driving 4 hours back in the middle of the week to return the car we were hoping to purchase after being lied to multiple times. We had agreed to have our local dealership look at and fix issues we were told worked and agreed to pay for the vehicle once it was properly fixed. The day before taking it in, we received a call saying we now needed to pay for the vehicle before fixes. So we told them we would just bring the vehicle back and pick up our old car. Upon arriving, the manager said he had no idea we were bringing it back and voiding the sale (though we spoke that morning where he said we would just sign some papers and swap keys…) AND now we owed a THOUSAND DOLLAR restocking fee! So we basically had to pay them $1000 for a bad experience. I’ve worked with many dealerships and have never had such a bad experience! Save your time and buy elsewhere! More

I took my car in for an oil change received great service from my service adviser. He was very attentive and made me feel welcome. from my service adviser. He was very attentive and made me feel welcome. More

The service department and service manager are absolutely no help. Calling the service manager is a complete waste of time. When I asked to speak with the general manager he immediately said he wasn't availa no help. Calling the service manager is a complete waste of time. When I asked to speak with the general manager he immediately said he wasn't available. My wife and I were on the verge of ordering 2 new vehicle from McKinney GMC and now there is no way. Stay away from these guys. More

Unbelievably poor customer service! I'm from out of state, so they informed me that they would not finance a vehicle purchase for me but would still sell me a vehicle if I obtained fin I'm from out of state, so they informed me that they would not finance a vehicle purchase for me but would still sell me a vehicle if I obtained financing from my local bank. I acquired approval from my local bank, their one requirement was to have a copy of the title before wiring the funds for the purchase. On Friday they told me that they could get me the title on Monday. When I called on Monday, they said they sold the vehicle to another customer over the weekend! They weren't even going to let me know! If I wouldn't had followed up on my texts with a call Monday afternoon, I would still be waiting for them to send the title. I will NEVER even consider another purchase from this unscrupulous network of dealers. Also, when preparing the purchase agreement, they threw in $1995 as dealer accessories. When asked they said it was because they "certified the vehicle". So no longer was this a benefit they were selling me it was a cost that I had to pay for! Still can't believe there are car dealers out there that still fulfill the used car dealer stereotype. Steer clear of these folks. More

Good service. Answered all my questions. The person who helped, Leighton, was quick to address all of my concerns. Answered all my questions. The person who helped, Leighton, was quick to address all of my concerns. More

What an asset Clarence is to your dealership. The whole team made our shopping experience great. The whole team made our shopping experience great. More

Customer service is friendly,professional and respectful. A great team 👍 Mr, Angel provides excellent service in español. A great team 👍 Mr, Angel provides excellent service in español. More

Since moving into Allen Texas, this was my first time visiting McKinney Buick GMC. My 2021 Acadia was due for oil change and the crew at McKinney Buick GMC did a nice job taking care of my maintenance. M visiting McKinney Buick GMC. My 2021 Acadia was due for oil change and the crew at McKinney Buick GMC did a nice job taking care of my maintenance. My service advisor Samuel Whisenhunt was very helpful , courteous and professional. More

This dealership has been the best to deal for me for the last 13 years. Managers, Dan Erwin and Rob Barth in the service department lead a great group of service techs such as my current tech Caleb, with ot last 13 years. Managers, Dan Erwin and Rob Barth in the service department lead a great group of service techs such as my current tech Caleb, with others always ready to step up if needed such as Brandy, Mike, Jr, and Brad. Even the valets are friendly and helpful such as Willford who is always happy to help me in anyway. Our purchases of vehicles has been the same experience the last with Chad George and the GM David Kelley is always aiming for a pleasant experience for all customers. This will be the only dealership you will want to work with for all vehicle related needs! More

The service guy Sam assigned to handle the service work on my truck treated me as if I was not important and I had to call and force him to communicate with me and even then the way he communicated was in on my truck treated me as if I was not important and I had to call and force him to communicate with me and even then the way he communicated was in a lazy manner, as if I was a burden. He made the process more stressful on me than it should have been. He was working with my warranty company and wouldn't even call them to let ask them to extend the rental car coverage until the last hour of the day when I had to turn it in. I had to beg him to make that call. Again I felt like I (the customer) was a burden to him and he refused to keep me informed along the way. When I asked him why he couldn't he stated he makes all his calls at the end of the day around 5. That doesn't help if you have to make alternative plans around the situation for transportation and need the help of other people. More