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McKinney Buick GMC

Mckinney, TX

4.0
688 Reviews

3950 S Central Expy

Mckinney, TX

75069

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Showing 688 reviews

September 27, 2023

I have received good service here throughout the years. I am very thankful to have them in my corner. I would highly recommend McKinney GMC. More

by jsaun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad
Sep 27, 2023 -

McKinney Buick GMC responded

Thank you so much for your positive review! We are always happy to assist. Please don't hesitate to reach out if you need anything else at all!

September 23, 2023

Would recommend, thanks. Used the app to make my appointment, took my car in, they repaired it in a couple hours and done. They even washed it as well. Cost was pretty compet More

by Billg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John "Chip" Ruckel, Daniel Garcia, Justin Luna, Rodney Bellar
Sep 26, 2023 -

McKinney Buick GMC responded

Thank you so much for your positive review! We are always happy to assist. Please don't hesitate to reach out if you need anything else at all!

September 22, 2023

Mr Henderson was great and met all my needs! Met all the essential personnel and they were all Friendly! More

by Jimbo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
T. Henderson
Sep 26, 2023 -

McKinney Buick GMC responded

Thank you so much for your positive review! We are always happy to assist. Please don't hesitate to reach out if you need anything else at all!

September 22, 2023

Answered all questions! Stayed in contact with me! T Henderson dealt with me in a very caring way and continues to contact me! More

by Jimbo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
T Henderson, Rodney Bellar, Cynthia Taylor, Laura Claydon
Sep 26, 2023 -

McKinney Buick GMC responded

Thank you so much for your positive review! We are always happy to assist. Please don't hesitate to reach out if you need anything else at all!

September 20, 2023

Awesome experience buying a new truck. Farrell Marcell was a great sales person. The whole experience was great. Thank you again. More

by HanKim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Farrell Marcell
Sep 22, 2023 -

McKinney Buick GMC responded

Thank you for your review! We are happy to hear that you had a positive experience with us, and we are looking forward to seeing you again next time!

September 17, 2023

The salesman Mario Fernandez made a great job , explain me all the options and help me to reach the price that I was lokking for. More

by Derly Rivas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Fernández
Sep 18, 2023 -

McKinney Buick GMC responded

Hi Derly, thank you so much for your kind words! We're thrilled to hear that Mario provided you with excellent service and helped you find the right price. If you have any more questions or need further assistance, feel free to reach out.

Sep 24, 2023 -

Derly Rivas responded

Thank you for all your help , Mario did a very good job!!

September 13, 2023

Great service, excellent quality, professionalism at every interaction. Rob is a pleasure to work with! More

by Tindellj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob
Sep 18, 2023 -

McKinney Buick GMC responded

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our service. We pride ourselves on providing excellent quality and professionalism.

September 09, 2023

The actual service was ok, but someone used my car as a place to chill out, putting down the driver armrest (which I never use), setting the temperature to the lowest setting, and burning up oodles of fuel More

by kmtam8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't knos
Sep 12, 2023 -

McKinney Buick GMC responded

We are extremely sorry to hear about your recent service experience. This is completely unacceptable, and we understand your frustration. We take the conduct of our service staff very seriously, and such behavior is not in line with our standards. Rest assured, we are conducting a thorough investigation into this matter to identify those involved and take appropriate action. We will also be implementing additional training and measures to ensure that this does not happen again. We understand that this incident has left you dissatisfied, and we sincerely apologize for any inconvenience it has caused. Please reach out to our customer service team, and we would like to discuss this matter further with you to see how we can make amends for this situation.

September 05, 2023

Check in at 11:25 this morning for appointment at 11:40. At 12:45 the car still in the parking. I just left. You will receive my bill to pay. My time, like yours, is money! More

by Fabrizio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerry Hauptstueck, Randall Cooper, James Alligood, Clarence Davis, Nick Hoekstra, John "Chip" Ruckel, Daniel Garcia, Justin Luna, Rodney Bellar, Laura Claydon
Sep 07, 2023 -

McKinney Buick GMC responded

We appreciate your patience and understanding regarding the wait time during your recent appointment. Our team is committed to providing quality service to all our customers, and we're currently experiencing a higher volume of appointments, which may lead to slightly longer wait times. Please know that your time is valuable, and we apologize for any inconvenience you may have experienced. We are continuously working to streamline our processes and enhance our efficiency to ensure that your future visits are more prompt and convenient. At your earliest convenience, please reach out to Dan Irwin at Dirwin@nissanofmckinney.com if you wish to discuss this further.

Sep 07, 2023 -

Fabrizio responded

Pay the bill I sent

September 04, 2023

The price you see is not the price you get. Tried to add $2,200 dealer preparation fee so the 22,800 advertised price became 25,000. When I asked about my trade in, they quoted me 1,000 due to More

by ronnie.allen
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Ferris Ferris
Sep 05, 2023 -

McKinney Buick GMC responded

We're genuinely sorry to hear about your unsatisfactory sales experience. Providing excellent customer service is of the utmost importance to us, and we deeply regret any disappointment you've encountered. Your feedback is valuable, as it allows us to address areas where we can improve. We would appreciate the opportunity to learn more about your specific situation. If you're willing, please reach out to us directly so we can gather more details and work towards a solution. Your satisfaction is our priority, and we hope to have the chance to make things right and regain your trust. At your earliest convenience, please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com.

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