McKevitt Volvo - San Leandro

We called ahead to agree on a price for a car we were looking at. We insisted that our price was definitive and there was no point for us driving 2hours the price we agreed on on the phone because we wou looking at. We insisted that our price was definitive and there was no point for us driving 2hours the price we agreed on on the phone because we would then just leave. They confirmed on the phone the price was definitive. We arrived after a long drive and then price had changed. I cannot stress enough how much I do not recommend this dealership. More

Eleonor was excellent- friendly, personable, and knowledgeable. She helped me understand the vehicle, answered all my questions, and honestly seems like one of those folks that really does let the c knowledgeable. She helped me understand the vehicle, answered all my questions, and honestly seems like one of those folks that really does let the car sell itself. She was patient when I rescheduled my appointment several times because we were traveling from out of town. She didn't miss a beat when I had a sick family member who needed just a spot to rest while I did my test drive. Very kind person. I usually dread dealing with sales people. From the minute I started texting till I finished buying the car an exceptional experience with her. More

LC was very supportive, attentive and honest when we inquired about the vehicle. If I had to do it over again, I would only go through LC. Thank you. inquired about the vehicle. If I had to do it over again, I would only go through LC. Thank you. More

We worked with Lawrence-Christopher Finley at this dealership. LC was very thorough and helpful. He spent a lot of time and did not make us feel rushed. He helped us understand our needs and match dealership. LC was very thorough and helpful. He spent a lot of time and did not make us feel rushed. He helped us understand our needs and match that to the perfect car. I would recommend working with LC to any friend or family. More

Mr. Lawrence Finley understood my needs as a senior citizen, and that I truly wanted a Volvo to have simplicity in style, gas economy, and priced right. I was shown several used XC40's and XC60's. Af citizen, and that I truly wanted a Volvo to have simplicity in style, gas economy, and priced right. I was shown several used XC40's and XC60's. After a couple of days to consider the size of the car, I took it on a test drive and he explained the essential features for driving the car. He was patient and confident that I could drive on the surface roads without going on the freeway. I decided to buy the XC40 and he prepared the paperwork. I also mentioned that I did not intend to drive to Washington State where I live since I was purchasing the car in California. I wanted to transport the car by a carrier. He said I would need to do this on my own. However, he checked with his manager and was he given the OK to engage a transporter and to include the cost to the sale of the car. I was very relieved that he provided this extra special service. Indeed, he did care that I wasn't feeling anxious about making transport arrangements. Buying a car is a big decision and a stressful one for any buyer but he made me feel comfortable. This is my third Volvo and I expect it to last for many years. More

First of all, I do not think 5 Stars are possible any more than actually being 100% certain of anything. I have had the opportunity to get acquainted with a lot of dealerships and with the business over more than actually being 100% certain of anything. I have had the opportunity to get acquainted with a lot of dealerships and with the business over the past several months and these guys are not bad. I see a lot of 1-star reviews and I will not call any of those experiences into question. If I went on my initial experience alone, maybe I would have written something similar. One guy is too friendly and overstepped a lot. He was way to eager to tell me what I wanted to hear. At the same time, he did facilitate the idea of flexibility into an otherwise stringent "one price" model. The GM seemed experienced in that role and authoritative. I spoke with him for a few minutes. He admitted he was pretty new to Volvos and that I likely knew more about them than he did. He cut to the chase and gave me a good number. I won't say the other people with whom I worked were "friendly" or "nice", but I am not sure that was their job and I wasn't there looking for a hug (though I kind of felt like that first guy would have given me one at any point I asked). However, they dealt with me, they listened to me, and they did what they said they would do (not necessarily everything the first guy said he would do, but I ended up dealing directly with the financing or preowned manager. I walked away from the deal at first, spent several weeks getting to know some other dealers and realized that these guys were actually pretty good. I got back in touch with them, asked if the deal was still available, and was told that it was, but ... the car may not be.. Since I already used a lot of their time, I suppose I might not have wanted to deal with me. I don't know at this point whether the car will be available or if I'll still need one when and if it is, but overall I would recommend them. Note: The list of people in the Sales Department below seems to be dated, since some are missing and some appear not to be there anymore. I had no experience with the service department More

I had to pick up a former fleet vehicle that I purchased cash from my employee purchase program. I felt I was hassled by Eric Flores, the manager, because I am a minority female. Eric kept telling me th cash from my employee purchase program. I felt I was hassled by Eric Flores, the manager, because I am a minority female. Eric kept telling me that he could not release the vehicle because payment had not been received by an entity that did not manage our employee fleet program. I had all necessarily documentation on hand which the and his staff printed, including documentation that showed I paid CASH for the vehicle. Thank you Eric for racially profiling and assuming a minority female as myself could not afford the Volvo XC60 that I paid cash for. I appreciate the customer service and will certainly recommend and return back to your dealership. More

horrible place to shop from. They have all the tricks to rip you off and that’s all they care about. Stay away and chose another dealer rip you off and that’s all they care about. Stay away and chose another dealer More

They will rip you off one way or antoher. Totally a waste of my time going there. Be careful and stay away! of my time going there. Be careful and stay away! More