McKenna Volkswagen

Do not trust this dealership Story Highlights – for those who do not wish to read the longer version found below: • Do not trust Romy – he will try and earn your trust with ‘ho Story Highlights – for those who do not wish to read the longer version found below: • Do not trust Romy – he will try and earn your trust with ‘hotel deals,’ absolutely garbage grocery bags, and most importantly A DEAL ON YOUR VEHICLE IN EXCHANGE FOR A POSITIVE YELP REVIEW. • Like Volkswagen’s recent lies about their emissions, THEIR CERTIFIED PREOWNED VEHICLE INSPECTION IS A JOKE – my car’s fuel injector blew causing two major misfires in my engine and SIGNIFICANT CARBON BUILD UP WAS FOUND IN THE ENGINE after LESS THAN 3 MONTHS OF OWNERSHIP. The carbon build up cleaning was quoted at $1200 because it was not covered by warranty. • After 3 months of ownership the following problems occurred with my vehicle: o Faulty injector o Multiple engine misfires o Injector seals faulty o Intake manifold error o Engine oil was saturated with fuel o Black smoke out of rear of vehicle o SIGNIFICANT CARBON BUILD UP THROUGHOUT ENGINE • My car broke down after less than 3 months of ownership, Romy responded to my call for help with “I am not a mechanic, I don’t know what to tell you,” leaving me at the mercy of 1-800 numbers 500 miles from home. • Do not trust their valuation of their cars OR your car – they told me the car I was purchasing was worth more than the one I was trading in – I found out later, it was worth significantly less. I found this out after taking my VW down the road to Timmons VW in Long Beach - I took the car to get a trade in value– McKenna put me in a car worth $11,000 and put me in debt $25,000 I purchased my 2011 VW GTI, used, ‘certified pre owned’ vehicle, from Huntington Beach McKenna Volkswagen during the first couple weeks of November 2015. I was told my vehicle (2 door GTI with 53,000 miles) was not worth as much as the GTI (four doors, 74,000 miles) I was looking to buy. This ended up being false as I had the car appraised by a local VW dealer and the value was quoted at well below my old car. The VW in Long Beach said the most they could give me for my car was $11,000. DO NOT TRUST THEIR POSITIVE YELP REVIEWS: Romy, and I assume the other salesmen, offer customers discounts on down payments, money off the sticker price, etc., all in exchange for good Yelp reviews. I literally said “take 500 bucks off the down payment and I’ll give you that Yelp review.” Romy made sure I was going to write it and, trust me, I was pestered until I finally posted the review. Once the review was posted, all the disrespect and poor customer service started. My brakes began squeaking almost immediately. And I’m not talking about the morning wake up squeak for a couple minutes. It happens continuously, for miles, even after driving for over 30 minutes. There was also a large internal piece that broke off the car and was rattling around in the trunk. I called Volkswagen to make an appointment because Romy told me during the sale that if anything goes wrong with the Volkswagen within the first couple months of purchase, the dealership will fix. I called and McKenna kindly said to bring in the vehicle. I thought it was strange that I did not need an appointment, but they said since I just purchased the vehicle to come in and they would “take care of me”. This was strange to me, but I TRUSTED them. I arrived to get these things fixed. I dropped my keys and waited hours, only to get a call saying that NONE OF THE ITEMS WERE COVERED UNDER WARRANTY AND THAT I WOULD HAVE TO PAY. Of course this enraged me, but I reached out to Romy. He helped me get my car back in and they “fixed” the trunk issue (trunk would continue to make the noise afterwards). The brakes, however, STILL SQUEAKING WHEN THEY RETURNED THE VEHICLE TO ME, were not going to be fixed because I needed to PAY for them, despite the dealerships word, promises, and “certified pre owned inspection.” Is this what Volkswagen’s certified pre-owned warranty is all about? Then comes my glorious adventure to San Francisco. My soon to be wife and I decided to take my ‘new’ car because WE TRUSTED VOLKSWAGEN’S SALE and assumed my car was in the best shape to make the 400 mile trip. We drove the speed limit the entire way, perhaps going slightly above in order to pass some slower trucks, but the speed limit is pretty lenient and so no need to exceed. We paid the toll for the Bay Bridge and within minutes, I felt an HUGE JOLT IN ACCELLERATION AND A SLIPPING OF THE ENGINE. As if to make matters work, my fiancé started panicing because there was SMOKE POURING OUT OF THE ENGINE. THE CAR BROKE DOWN AND THE CAR WAS COMPLETELY DEAD, IT WOULD NOT START. When I had purchased this vehicle (along with the Roadside Assistance), I specifically asked the Finance Manager (the individual who signs all the paperwork with you) to write down the EXACT phone number I call in case of emergency. THIS PHONE NUMBER DID NOT WORK AND WAS SIMPLY A 1-800 NUMBER DESIGNED TO FOLLOW UP ON ALREADY FILED CLAIMS. I was stuck stranded on the side of a dangerous road in heavy traffic (Super Bowl weekend) because all this gentlemen seemed to care about was getting my signature, and not my safety. The tow truck finally arrived and my vehicle was brought to the local authorized VW dealership for fixing. The VW dealer called me to explain that my FUEL INJECTOR HAD BLOWN causing major errors in the engine and SEVERAL MISFIRES. HOW DOES THIS PASS A CERTIFIED PRE OWNED WARRANTY TEST? When the fuel injector and engine were finally fixed, the VW dealership took it for a test drive. IT BLEW AGAIN. I had to wait even longer for my car because the CERTIFIED PRE OWNED vehicle’s engine was in ruin. On top of all this, the VW dealership fixing my vehicle had reported that there was SIGNIFICANT CARBON BUILD UP IN MY ENGINE THAT WOULD REQUIRE FIXING AND WAS NOT COVERED BY WARRANTY. THIS WOULD COST ME OVER $1200 DOLLARS. I was stranded in San Francisco for 5 days and was out THOUSANDS OF DOLLARS. This is when I called Romy to see why this Pre-owned certified vehicle I purchased from him LESS THAN 3 MONTHS PRIOR was BREAKING DOWN, SMOKING FROM THE TAILPIPES, AND LADEN WITH MASSIVE AMOUNTS OF CARBON BUILDUP. ROMY’s response “I’M NOT A MECHANIC, I DON’T KNOW WHAT TO TELL YOU.” THIS IS THE KIND OF CUSTOMER SERVICE YOU WILL GET WITH THIS DEALERSHIP. DO NOT TRUST THEM. I was made to feel like a valued customer and then thrown to the wolves once my name was signed on the dotted line. Their certified pre owned guarantee is worthless. Perhaps they are cutting costs because of the recent emissions scandal, but there is no way that a self-respecting dealership who values their customers and their reputation would sell a vehicle that breaks down, smokes, does not start, and is laden with carbon buildup after only 3 months of ownership! To add insult to injury, the disrespect I have received from the dealership is unprecedented! There is no way that a dealership who values their customers would respond to an inquiry with ‘I’m not a mechanic, I don’t know what to tell you.’ Things happen in life and I truly understand that the blame does not always fall at the feet of the dealership. I have always trusted the dealerships I have purchased my vehicles from and this is the first time I have felt taken advantage of and disrespected. I do not believe it is wrong of me to expect my vehicle to NOT BREAK DOWN AND SMOKE FROM THE ENGINE after less than 3 months of ownership. I have owned multiple Volkswagens in my life and so has my family. WE WERE SKEPTICAL ABOUT THE EMISSIONS SCANDAL BUT REMAINED LOYAL BECAUSE OF THEIR CUSTOMER SERVICE. MCKENNA VOLKSWAGEN HAS DESTROYED THAT TRUST AND I WILL NEVER PURCHASE ANOTHER VOLKSWAGEN FOR THE ENTIRETY OF MY LIFE. I hope to alert as many people about this before they fall victim to the swindling, disrespect, and dishonesty this dealership has shown me. More

Recall/Repair Our car was on recall and when it was fixed the dealership created another issue with another part of the car. They have yet to stand behind their er Our car was on recall and when it was fixed the dealership created another issue with another part of the car. They have yet to stand behind their error. Won't return phone call and/or e-mails! This is our first VW and I don't think we will be purchasing another because of the poor customer service and the dealership not standing behind their work! It is such a simple fix but I guess it isn't important to them to have happy customers. Happy customers mean return visits and great references - which is not the case. More

They try Mckenna is true to their word.. After some minor setbacks Mckenna worked to resolve these issues. The issues have been resolved and Mckenna did their Mckenna is true to their word.. After some minor setbacks Mckenna worked to resolve these issues. The issues have been resolved and Mckenna did their part. More

I was called directly from McKenna VW in Huntington Beach about a $59 special they were having for an oil change, multipoint inspection, rotate tires ect. I thought this was too good of a deal to pass up so about a $59 special they were having for an oil change, multipoint inspection, rotate tires ect. I thought this was too good of a deal to pass up so of course I scheduled an appointment two days before Christmas. I drop my car off and I get a call a few hours later that some work needed to be done on my car. The first thing was that my rotors needed to be replaced which would only cost $611. Second is to replace my expansion tank due to a leak another $200. Oh but if I got the work done now they would give my a 10% discount. Um sorry I don't have $800 laying around especially before Christmas! I declined and said I would call back to get the work done later. So I go to pick up my car and start to drive it home. I was driving for no more than 5 minutes and mind you I am with my two children in the back of the car. My car starts to smoke from the hood and I get a disturbing message on my dashboard to check coolant and to stop the car. I immediately pull over because I do not want to take any chances and put my children and myself in any danger. I call the service advisor Eric Lopez and tell him the situation. I asked to have someone pick us up. He said he can get their shuttle service to pick us up but if he called a tow truck I would have to pay for it! I asked why this was happening and he said it was the expansion tank issue that he advised me of earlier. Remember I simply went in for an oil change and was not getting this message before!! I had no other option other then to take it back to the dealership. Luckily I have AAA and had my car towed back to this horrible dealership. They supposedly fixed the problem which cost me another $168. I will never take my car there again. I also had another mechanic check my rotors and they said they were fine and good for another 100,000 miles!!! This dealership is not only dishonest they do not care what so ever about their customers. They will do anything for their commission even if its endangering peoples lives BTW I also bought this car from them and have had nothing but problems. More

Picked up a new Touareg lease this wknd. This is my 4th VW lease thru McKenna HB. The team is always professional and focus on the customer's needs. VW lease thru McKenna HB. The team is always professional and focus on the customer's needs. More

Dealer will fight tooth and nail to show warranty not applicable. Highly creative, will sell service to owner of a diesel model that only gasoline engine needs. applicable. Highly creative, will sell service to owner of a diesel model that only gasoline engine needs. More

I have been a customer of McKenna Volkswagen going on 10 years now. Most of my experience has been through the Service Department, as I have owned several used VWs not bought from this dealership. The custo years now. Most of my experience has been through the Service Department, as I have owned several used VWs not bought from this dealership. The customer service I received has always been excellent, especially as I am a technically knowledgeable person and can at times have very specific needs or requests. If something goes as unanticipated or could cause me any inconvenience whatsoever, the staff has consistently surprised me with the lengths they'll go to either make it right or provide value beyond the work originally requested. Then there's Romy. I'll be honest, while the super-clean facilities and pleasant decor (all kinds of awesome collectibles on display!) are one thing... Romy is the reason I keep coming back. Not only is he hilarious, he knows his product (check out the huge amount of awards on his desk!) and is the most no-frills guy I have ever met in the car sales business; always gives it to you straight, and my oh my does he have a way to get you exactly the deal you want. Recently he worked for months to find me a generally rare, unavailable model... only instead to have me driving off the lot in less than two hours(!) with the GTI I always wanted (been test driving, with Romy, every model year since 2003) at a price and package I never thought I could afford. Dream come true, and let's all be honest here... who doesn't want to walk away from a dealership with their dignity intact? Romy will do that for you. More

Barry was a pro. He answered all my questions, and spent the time with us to test drive on the first day and put the deal together the next day. No high presure sales moves, he was honest and gave us a fair the time with us to test drive on the first day and put the deal together the next day. No high presure sales moves, he was honest and gave us a fair price on a new Passat. They were able to give me a good price on my trade-in, which was were I was most nervious. Thanks Barry, we love the car. More

I have been with Volkswagon for 12 years and they really try to assist me with my ever need. Romy is very understandable and does try to help. I also love Volkswagons as I have had no trouble with service. try to assist me with my ever need. Romy is very understandable and does try to help. I also love Volkswagons as I have had no trouble with service. I guess you could say I am a VW Girl. More

My experience with McKenna Volkswagen began as a internet inquiry. Shortly after I submitted it, I received a call from John. John was very professional and answered my questions without pressuring me to buy inquiry. Shortly after I submitted it, I received a call from John. John was very professional and answered my questions without pressuring me to buy a car. I sent John several e-mails and he replied very quickly, answering my questions and also making some good suggestions regarding different options to buying a vehicle. Great customer service. Based on my interaction with John and getting good information, my wife and I chose to drive 150 miles to give our business to McKenna Volkswagen, when we could have gone to a dealer located about 50 miles away from us. Once we arrived at the dealer we were greeted by Ian and he told us John became ill and was not at the dealer. Ian was very helpful, he looked at the e-mails between John and I, so I did not have to repeat our conversations. We picked out a Passat, test drove it, and Ian handled the paperwork. We were passed on to Cindy in financing who was very friendly and had a great personality, which was refreshing especially when it comes down to the "money" part and it took less than 30 minutes. It all ended with Kelly delivering the car to us and walking us through the ins and outs of the vehicle. Our overall experience was GREAT!!! You could tell this was a team effort and the customer definitely came first. Never, did we feel any pressure to make a purchase but it was easy for us to make that decision based on the customer care we were shown by the staff. I would definitely recommend buying a car from McKenna VW. More