McGrath Volvo Cars of Fort Myers

BUYER BEWARE! I encourage anyone considering doing business with McGrath Volvo of Fort Meyers to heed my words of caution. My experience with McGrath Volvo of Fort Myers was appalling, more specifical business with McGrath Volvo of Fort Meyers to heed my words of caution. My experience with McGrath Volvo of Fort Myers was appalling, more specifically with the sales manager, Chris. I was negotiating on a 2020 XC60 w/Inscription package. After both Chris and I agreed to the price and terms, he asked for a deposit to secure the car. I permitted him to charge my credit card, in the amount of $500 for a deposit. I also agreed to and submitted a credit application of which they pulled a hard credit. At this point, I assumed the deal was done (assuming credit was good), as is with every other dealership I’ve dealt with in the past. The following morning Chris called me saying “I have good news and bad news to tell You.” He started by saying my credit application was approved, however, the car we agreed on was involved in a collision. I asked him if it had just occurred overnight or if it was in an accident before pulling my credit. He could not give me a clear answer. I was in disbelief, so I asked him to send me pictures showing the collision damage. He said that he would send the pictures, however, one week later and I still haven't received proof. It is interesting to note that the vehicle still shows up on their inventory roster online. None of this makes any sense. Was it in a collision or not? I am beyond disappointed about this turn of events and cannot believe, nor accept, the actions and behavior of the manager and the dealership. The moment the dealership received my deposit, the car should have been set aside with a “SOLD” sign- it definitely should not have been in use. There is no justification for that. Chris did not act in good faith and was misleading throughout the entire negotiation process. Knowing that the car was a demo/loaner, Chris initially told me that the vehicle had no more than 700 miles, however, the following day he claimed he made a mistake and that the vehicle had an excess of 3000 miles. He was purely focused on tying me in with a deposit and having my credit pulled. Well, he accomplished that and I have nothing to show for it. Furthermore, he seized upon the opportunity to offer me another vehicle at $55 more per month. This is THE definition of bait and switch. Unacceptable. If that wasn’t bad enough, I told him that I have no choice but to find a vehicle with another dealership and asked him to forward me a copy of my credit application since I don’t want my credit pulled again at future Volvo dealerships. He told me that any Volvo dealer has access to Volvo Financial Services and there would be no need to pull credit again. However, according to Jennifer in Volvo customer care, the Volvo dealers are franchised and independently owned/operated, therefore, they would need to pull credit again. Deceitful and unacceptable. After dealing with this dreadful experience, I firmly believe the car was involved in a collision before I put down a deposit, therefore, making the pulling of my credit criminal. I feel taken advantage of, manipulated and exploited. Feelings that should not be associated with trying to get into a new car. How a loyal Volvo customer looking to get into another Volvo can be treated like this is abominable. I found out afterwords that they didn't charge my credit card the deposit amount even though they said they were charging the card at that moment. More Lies! Customer care told me this matter would be passed to the Regional manager who would speak to the GM. Instead, I received a call from an employee of the dealership, named Dorian, who started the conversation with " so I understand your interested in a White XC60 with Maroon Brown interior." The same car the sales manager was trying to get me into for $55 more per month. After explaining the matter with him, he told me that he would get back to me. It took him 3 days to reply with "We cannot do the deal on the 2020". Sent via text. No effort to right a wrong. No remorse. You can sum up what it is like to give your business to McGrath Volvo of Fort Meyers. More

Pleasant sales person to work with. The overall experience was great. They worked to get me the priced I wanted for the car. Customer service was exceptional. experience was great. They worked to get me the priced I wanted for the car. Customer service was exceptional. More

Mr. Ray was a great person to buy our car from. Very friendly, knowledgeable and most importantly, very upfront and honest. If you are in the market to buy a new or used car in southwest Florida make su friendly, knowledgeable and most importantly, very upfront and honest. If you are in the market to buy a new or used car in southwest Florida make sure to stop by McGrath Volvo and see Mr. Ray! More

Tiffany Sibley was fabulous. I had been looking at and test driving different makes and models of cars for over a year and nothing had really caught my attention. I’ve never owned a Volvo before, and I ha test driving different makes and models of cars for over a year and nothing had really caught my attention. I’ve never owned a Volvo before, and I had very specific criteria that I wanted in my next automobile. Tiffany found the perfect Volvo for me and was very knowledgeable about it. I had some unusual circumstances surrounding our transaction, including time constraints and being involved in a minor auto accident the day of the sale. She made the best of those circumstances, and has reached out and followed up with me on multiple occasions. I love my new Volvo and I would highly recommend her to help you find yours! More

sonata worked with my crazy schedule to set up test drive ouick and painless process then when we arrived tiffany was friendly and professional although the car I reserved wasn't exactly the model I was look ouick and painless process then when we arrived tiffany was friendly and professional although the car I reserved wasn't exactly the model I was looking for she was very helpful at maybe finding another vehicle even though we did not purchase a vehicle I can say their customer service is 5 star for sure More

I had an excellent experience purchasing a car today. I was pleased to work with Randy and Kenny. I felt absolutely no pressure at all, and was very satisfied with my purchase. was pleased to work with Randy and Kenny. I felt absolutely no pressure at all, and was very satisfied with my purchase. More

Very nice to work with a dealer who stands by the price negotiated via phone/web and not inflate/adjust the price 1 cent, actually went down by 8 cents. Didn't try to oversell aftermarket warranty either negotiated via phone/web and not inflate/adjust the price 1 cent, actually went down by 8 cents. Didn't try to oversell aftermarket warranty either. Drove an hour to purchase a used SUV More

Great experience with our salesperson, Cody. He was ready with the vehicle when we arrived and worked to get us a great deal. Chance, the finance manager was also very helpful and efficient with the paperwor with the vehicle when we arrived and worked to get us a great deal. Chance, the finance manager was also very helpful and efficient with the paperwork. We got everything done in a matter of 2 hours. Awesome experience and I will go back when it is time for my next vehicle. More

Cody is a good guy and helped me through the purchase of my truck. Such a nice and happy sales associate. Cody you’re the man! my truck. Such a nice and happy sales associate. Cody you’re the man! More

From the moment I arrived at dealership,I was treated From the moment I arrived at dealership, I was treated with welcoming friendliness! I had emailed Cody that I was coming down to see a certain car a From the moment I arrived at dealership, I was treated with welcoming friendliness! I had emailed Cody that I was coming down to see a certain car and he had it out front when I arrived. Took it for a test drive, and knew I had finally found my car. I had shopped at many dealerships online And also in person. Cody introduced me to Troy Hancock, Which he was exceptional also. Troy put together the figures to make The deal happen. This is the first time we have owned a Volvo and I know it is going to be a wonderful experience. Appreciate the Great experience buying a car. They were very honest and there were NO “Hidden surprises” when we actually picked the car up, as We have had previously at other dealerships, in the past, with extra added charges on to the sale. It was a very pleasant experience! Thank you Troy and Cody. More