McGrath Volvo Cars Barrington

I really want to tell you about a horrible service experience at McGrath Volvo Cars Barrington. The reason for my last visit on 01/082021 was to replace the driver's seat heater. Having stated the pro experience at McGrath Volvo Cars Barrington. The reason for my last visit on 01/082021 was to replace the driver's seat heater. Having stated the problem, McGrath Volvo Cars Barrington acknowledged the problem and agreed to replace the element under warranty with a delivery time of 4-5 business days. As a result, Mark Kuzniar (Assistant Service Manager) made an appointment with me two weeks later on 22/01/2012. Before handing over the car, I showed Mark that all the parts in the interior were clean and undamaged, to which he agreed. I asked how long the service would take ? Mark said about 2-2.5 hours. As a result I was in the service for 4.5 hours. After getting the car back I found out that the driver's door trim and steering wheel was damaged. Later I also found scratches on the plastic and leather of the armrest cover.After inspecting the damage, Mark told me that the scratch on the door trim was deep and they would replace it under warranty and that he would contact me shortly. On Saturday 23/01/2012 Mark contacted me and told me that they could not replace the parts under warranty and offered to do an alignment as compensation, I refused and asked for my request, to replace the damaged parts. On Monday I sent an email to Bogdan Chmielewski (Service Manager) with the question.What options could they offer to remedy the situation and how will they compensate my time? The answer was "We already re-balanced your tires in your last visit at the expense of service. Alignment we could do complimentary if you decide to replace your tires, here. As for replacing your interior parts, we will decline. Unfortunately with removal of a seat sometimes damage does occur which is why we waive responsibility in all cases. On the repair order with your signature, it states "we are not responsible for loss or damage to vehicle". Granted mistakes do happen and Mark had offered for our interior repair company to do repairs. If you decide to get it done let us know and we will schedule.» After calling Mark several times, he offered me the option of Friday at 10 a.m. On Saturday 23/01/2012 Mark contacted me and told me that they could not replace the parts under warranty and offered to do an alignment as compensation, I refused and asked for my request, to replace the damaged parts. On Monday I sent an email to Bogdan Chmielewski (Service Manager) with the question.What options could they offer to remedy the situation and how will they compensate my time? The answer was "We already re-balanced your tires in your last visit at the expense of service. Alignment we could do complimentary if you decide to replace your tires, here. As for replacing your interior parts, we will decline. Unfortunately with removal of a seat sometimes damage does occur which is why we waive responsibility in all cases. On the repair order with your signature, it states "we are not responsible for loss or damage to vehicle". Granted mistakes do happen and Mark had offered for our interior repair company to do repairs. If you decide to get it done let us know and we will schedule. "After calling Mark several times, he offered me the option of Friday at 10 a.m. For me that's business hours, when I asked if they could provide a car for the service time, the answer was no.The only thing they can do is pick up my car from work. More

A big congratulations to McGrath Volvo Cars Barrington and special thank you to Adam S., Kaye D., and Ali K. for selling my wife and I a new XC 60 last night. Not only did the McGrath team intention and special thank you to Adam S., Kaye D., and Ali K. for selling my wife and I a new XC 60 last night. Not only did the McGrath team intentionally mislead us throughout the day with ambiguous language around the terms and all-in price of the car, but then proceeded to subject us to a 3+ hour wait starting at 6:30pm when we arrived to close on the car to further confuse the contract terms and disguise their intentions. Proceed with caution if you decide to visit McGrath Volvo of Barrington – but really, save yourself the trouble and take your business elsewhere. We certainly will be in the future. More

Had an appointment with Adam, yet we never even met him. I emailed Adam a few times regarding an XC60. This was during the Covid 19 lock down, so I needed an appointment to see the vehicle. Adam suggeste I emailed Adam a few times regarding an XC60. This was during the Covid 19 lock down, so I needed an appointment to see the vehicle. Adam suggested a time that worked for him, I agreed to be there. We arrived at our scheduled time and were greeted by one of the runners. He told us Adam was busy right now but he would get us the keys to the car we were interested in. Amid Covid-19, the runner said he had to ride with us on the test drive, "its their policy". This seemed crazy and against the law right now! We pushed back and he finally agreed to let us drive the car alone, with our insurance card and drivers L, no problem... we were happy to provide that. After the test drive, we liked the car. Still no Adam. Now the guy who just finished telling us he had to go fill up some other cars with gas, is apparently our sales person! He sits behind a desk and tries to negotiate with us! I have no problem working with anyone, as long as they can make a decision. But, this guy is running back and forth to I assume Adam... who is feeding him with what to say! It was bad flash back to how awful car buying was 30 years ago. This would have been my 4th Volvo so I'm not new to the car buying experience and I've never been treated so rudely, not by the runner but the sales person, Adam who we had an appointment with. We never even met him! Why did we drive an hour for an appointment at his suggested time if he isn't available? Its disappointing because we really liked the car and were ready to buy it. Once it became apparent that the running back and forth was our car buying experience we realized our business didn't matter and we left. Save yourself the trip, compare this dealership to Volvo of Lisle or Volvo of Oak Park both have better reviews and now I know why. More

Probably the best salesman I’ve ever worked with. The new dealership and location for this Volvo dealership is great. I worked with Franz. We have been emailing back and forth and I was finally able t The new dealership and location for this Volvo dealership is great. I worked with Franz. We have been emailing back and forth and I was finally able to come in. I’m not able to drive at the moment but my fiancé is and this vehicle would be shared. Franz was incredibly nice, considerate, thoughtful and knowledgeable. Absolutely no pressure at all. We had a great conversation and he understands I need a few more weeks until I can drive and go further with the purchase or lease of a new car. Highly, highly recommend him! More

Great buying experience I had been shopping for few weeks , tested different brands, when i got McGrath in Barrington, it was just for a test drive, never drove a VOLVO befor I had been shopping for few weeks , tested different brands, when i got McGrath in Barrington, it was just for a test drive, never drove a VOLVO before. The car was beautiful, inside and out.. working with Armen, Mustafa, BJ and Alex was great. Armen took his time explaining and showing me all the features and made sure i knew how to navigate thru the touch screen.I love my new XC 60, so far so good. Big thanks to you guys. More

Used Auto Purchase A little late on this review, but want to make sure I give a shout out to the McGrath folks! Our family was on the search for a used car for our ol A little late on this review, but want to make sure I give a shout out to the McGrath folks! Our family was on the search for a used car for our oldest daughter before she would head back to college. We found a used VW Tiguan that my daughter fell in love with after a test drive. Armen was extremely accommodating and even came in on his day off the next day to assist with the final sale. Between Armen and Tarlan, the purchase went smoothly. The follow-up from Armen was awesome! Would highly recommend and will stop by when in the market for our next vehicle. Sherry Hofmann More

Great Professionals! A big thank you to Armen, Tarlan and Adam- and I didnt even purchase the car! While the car didn't work out financially for me- every attempt was made A big thank you to Armen, Tarlan and Adam- and I didnt even purchase the car! While the car didn't work out financially for me- every attempt was made to get me in this vehicle in the most professional no pressure atmosphere. I was from out of state and flew in to test drive the vehicle. They accepted my feedback on the car with professionalism. When I hesitated on the price, they showed understanding and patience while professionally informing me of my options. I would call their balance between caring and listening while working on the sale completely balanced. I chose not to purchase but I would quickly work with this great team again! I highly recommend! More

Fantastic experience! Originally looking for a used Volvo, we visited McGrath Volvo Barrington and met Scott Bennett. He was super knowledgeable, friendly and helpful but n Originally looking for a used Volvo, we visited McGrath Volvo Barrington and met Scott Bennett. He was super knowledgeable, friendly and helpful but not at all pushy. Unfortunately, we chose a different make/model from another dealership. However, I had mentioned to Scott that we were also looking to purchase another used car in the coming weeks assuming the right vehicle was available. We just didn't know what that vehicle was yet! I had also shared the same comment with other dealers yet no one followed up, EXCEPT SCOTT! He continued to stay in touch and share any new, pristine inventory that arrived. It felt like having a personal shopper who truly was listening to your needs. Within a couple weeks, he found "the car" and the purchase couldn't have been easier! We are so grateful for Scott's diligence and knowledge. He made our used car shopping experience simple and stress free. More

Great People Service From top to bottom this is a great dealership because of the care and concern shown by all the staff--very professional and thorough in explaining wha From top to bottom this is a great dealership because of the care and concern shown by all the staff--very professional and thorough in explaining what is involved in the repair or what options and availability exist in their inventory. Never a bad experience--no need to look any further for a top of the line dealership and the people to match. Bill F More