McGrath Honda of St Charles

Service has gone downhill! I had an appointment for oil change and tire rotation. Rolled in my car to the service area, was the only car there for about 7-8 min, nobody aknowled I had an appointment for oil change and tire rotation. Rolled in my car to the service area, was the only car there for about 7-8 min, nobody aknowledged the presence, then another car lined up behind me, in about 10 more minutes technitian came out....and went straight to the car behind me. I watched him taking care of the other customer then cam out and asked why my car was ignored for 20 minutes. THE EXCUSE I WAS GIVEN IS THAT I WAS SITTING IN MY CAR AND THEY DID'N NOTICE. How in the world do you not notice the car waiting for being serviced?!?! Plus this is my 3rd Honda and nobody had ever told me to get out of the car while waiting for someone to come to see if I needed help. IDIOTIC! I asked for the service manager, the young guy came out and right away told me that I did not get service because I was inside my car. He defended the technician who told him why that had happened. I also did tire rotation, went home and indicators showed "Low tire pressure", no holes were found later but I had to go back to take care of this as they did not properly serviced the tires either. This is not the firsr time you get crappy service there, I drive for UBER and LYFT and people ask about the car and where I bought it and how the service is there. So from my previous experiences when service was descent now I there's nothing good to tell. There were multiples of other issues in the past but I'll leave it alone. The only thing I know the service is much worse. More

1st experience with the service department Had my Odyssey in for under coating and checking for a moon roof leak. Called to schedule and they were able to accommodate my schedule. Was greeted Had my Odyssey in for under coating and checking for a moon roof leak. Called to schedule and they were able to accommodate my schedule. Was greeted and promptly taken care of. Received a loaner and was able to ask about a snow button which I had no idea what it did, nor could find anything in the owners manual. Daniel took care of everything and was able to explain what the button was. More

Service Mike was prompt, friendly and helpful! I regularly come to McGrath Honda for service on my vehicle but this time, I was very satisfied with the servic Mike was prompt, friendly and helpful! I regularly come to McGrath Honda for service on my vehicle but this time, I was very satisfied with the service due in large part, mike’s assistance. More

Red carpet experience They were quick to greet me when I arrived. They called me with any and all updates. Very kind staff. Service was done within promised time frame. They were quick to greet me when I arrived. They called me with any and all updates. Very kind staff. Service was done within promised time frame. More

Carlos Fantasic, understood my time restraints and took care of my needs asap. Great job. Will return the next time I need a vehicle. Thank you all. Fantasic, understood my time restraints and took care of my needs asap. Great job. Will return the next time I need a vehicle. Thank you all. More

fixed tire Had a slow leak in my tire, they fixed it in a timely manner. I would recommend this service center to anyone. Always willing to help. Had a slow leak in my tire, they fixed it in a timely manner. I would recommend this service center to anyone. Always willing to help. More

Poot customer service I brought a new Honda Pilot last week. Schedule for service and get everything done with an extra 4 hours of what they told me. But the worst part was I brought a new Honda Pilot last week. Schedule for service and get everything done with an extra 4 hours of what they told me. But the worst part was that they lost or stolen my garage door opener. More

Car purchase This is a premier dealership with outstanding customer service from beginnng to end. Carlos was very attentive and knowledgeable and answered all of o This is a premier dealership with outstanding customer service from beginnng to end. Carlos was very attentive and knowledgeable and answered all of our questions related to the vehicle purschased. More

Excellent service Brought in my vehicle for service. Had a great costumer service experience from the time I arrived to the moment I left. Will recommend to all for gr Brought in my vehicle for service. Had a great costumer service experience from the time I arrived to the moment I left. Will recommend to all for great service. More

Great Your service is one of the best I’ve ever been to and would tell anyone with a Honda to come to Mcgrath and Zak is one of the best service managers I Your service is one of the best I’ve ever been to and would tell anyone with a Honda to come to Mcgrath and Zak is one of the best service managers I ever Dealt with More