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McGrath Honda of St Charles
St Charles, IL
1,219 Reviews
The McGrath Automotive Group was founded in 1964. Leo McGrath purchased McBride Buick in Elgin, Illinois after working with Buick Motor Division as a District Sales and Service Manager. His son, Gary McGrath, began working for him at a young age experiencing every aspect of the automotive business. In 1971 Gary purchased the Buick Franchise from Leo and a few years later opened his first Honda dealership next door. Honda in St Charles was later added to better serve the west suburbs. We continue to pride ourselves on treating our customers with respect and honesty.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:00 AM - 12:00 AM
Tuesday 12:00 AM - 12:00 AM
Wednesday 12:00 AM - 12:00 AM
Thursday 12:00 AM - 12:00 AM
Friday 12:00 AM - 12:00 AM
Saturday 12:00 AM - 4:00 PM
Sunday 8:00 AM - 4:00 PM
Parts
Monday 6:00 AM - 12:00 AM
Tuesday 12:00 AM - 12:00 AM
Wednesday 12:00 AM - 12:00 AM
Thursday 12:00 AM - 12:00 AM
Friday 12:00 AM - 12:00 AM
Saturday 12:00 AM - 4:00 PM
Sunday 8:00 AM - 4:00 PM
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Showing 1,219 reviews
January 01, 2020
Oil change The service was taken care of and the tires were checked and filled. Everything was explained to me and asked if I had any questions. The service was taken care of and the tires were checked and filled. Everything was explained to me and asked if I had any questions. More
by rockyp850
Verified CustomerEmployees Worked With
Michael Pompilio
January 01, 2020
Quick and efficient Went to Honda to diagnose a noise. A tech rode in the car with me and was able to identify the place the noise was coming from. They were packed but h Went to Honda to diagnose a noise. A tech rode in the car with me and was able to identify the place the noise was coming from. They were packed but had me up and running in about an hour as it was estimated when they talked to me. Everyone was nice and efficient. It was just a strut bolt that needed tightened so there was no charge. Overall, I would recommend this Honda. More
by Hondagal
Employees Worked With
Not sure
January 01, 2020
Painful The time spent in the dealer was painful. I wasted too much time. Too much time going back and forth. Sales person was not responsible for this long The time spent in the dealer was painful. I wasted too much time. Too much time going back and forth. Sales person was not responsible for this long time. He had to play the dealer's game. More
by lamichelini
Employees Worked With
Dave Gurtler
January 01, 2020
Please be consistent in presenting your recommendations Our 2008 Odyssey van (with 150k+ miles) was serviced on July 30, and our bill was close to $2k, which included a new compressor and condenser because Our 2008 Odyssey van (with 150k+ miles) was serviced on July 30, and our bill was close to $2k, which included a new compressor and condenser because AC was blowing hot air. Believing the AC was working out of the summer months, I had it in for an oil change on Dec 30, and was informed the AC was blowing warm air (in late Dec.). I was informed in July that there may be a small leak, and if there was, we would see drips on the ground (which we never have). We were also informed to have new spark plugs installed (at 105k). We were not informed of this in the July report (and the odometer was at 150k at that point). My wife brought the vehicle in, and instead of looking at the computer for our history, the representative asked her if the vehicle was serviced here before. We purchased the 2008 vehicle here, and had another serviced here since ~2005. We are no strangers!One of their reps informed me this location has seen an increase in customers, and I am starting to feel like we are just another customer, and am losing trust in their service. More
by j.k.cerny
Employees Worked With
Estaban Villa (service)
January 01, 2020
easy, efficient ed resolved Carlos was a big help. Very knowledgeable and well informed about the issue I needed help with as well as Honda products in general. If I ed resolved Carlos was a big help. Very knowledgeable and well informed about the issue I needed help with as well as Honda products in general. If I required further assistance I would request that Carlos be my service advisor. More
by mccarthy.dan
Employees Worked With
Carlos Fuentes
January 01, 2020
Amazing experience! The dealership service area was very clean. The staff was amazing and very helpful from scheduling through the service experience. I would recommend The dealership service area was very clean. The staff was amazing and very helpful from scheduling through the service experience. I would recommend this location 100%! More
by sbrown6179
Employees Worked With
Scheduling, Ruth, she was sweet. Service, very polite, informative and professional.
January 01, 2020
Great experience Dan was very professional and I appreciated his efforts to ease the costs associated with the repairs. I was happy with the quality of work completed Dan was very professional and I appreciated his efforts to ease the costs associated with the repairs. I was happy with the quality of work completed on our van. More
by dshunnicu
Employees Worked With
Dan Pippel
January 01, 2020
Great service , giving all details about service and any information about condition of vehicle and future needs. I really recommend your service to relatives and o , giving all details about service and any information about condition of vehicle and future needs. I really recommend your service to relatives and others. I service my vehicles from years. More
by narrona09
Employees Worked With
Mike Billed, Esteban Villa
December 31, 2019
Great experience It was a great experience. I did not mind the wait as long as the service was done right. CJ explained the service and inspections performed. It was a great experience. I did not mind the wait as long as the service was done right. CJ explained the service and inspections performed. More
by didj72
Employees Worked With
CJ
December 31, 2019
Great service by service advisor Chris- McGrath Honda service dept is always great. Today Chris was efficient and helpful, arranging a ride to Panera, to wait for service, which was complet McGrath Honda service dept is always great. Today Chris was efficient and helpful, arranging a ride to Panera, to wait for service, which was complete in an hour. More
by marilyn.g.maurer
Employees Worked With
Chris
