McGrath Honda of St Charles

Service Center Review My review would have been higher however, my previous visit was on November 2nd at which time a necessary part was ordered to resolve my issue. I was My review would have been higher however, my previous visit was on November 2nd at which time a necessary part was ordered to resolve my issue. I was told that I would receive a phone call when the part came in, I never received that phone call! After over a month and a half, I personally called the service center (January 18th) was told to check with the parts department to see if my part was in, (Great service huh), I did so. The parts department person informed me that my part was in and I transferred back to the receptionist to set an appointment. My service advisor CJ was excellent on my last visit as I wish this standard was set for all of your service employees. More

2new Hondas This is my 2nd new car purchase from McGrath Honda of St Charles. Good service. My first was a Honda Pilot which I held for 14 years. Would have gotte This is my 2nd new car purchase from McGrath Honda of St Charles. Good service. My first was a Honda Pilot which I held for 14 years. Would have gotten a new Pilot but my 1 car garage door opening wasn't wide enough to get the WIDER PILOT through. Instead, I purchased a 2019 CR-V. More

Nice service I satisfied with your dealer all departments they are cooperative. Nice service. for future keep continues this relationship. I send more people for you they are cooperative. Nice service. for future keep continues this relationship. I send more people for you More

Always great customer service. Providing me with all the information I needed up front, along with how long I would have to wait. Will never go anywhere else. information I needed up front, along with how long I would have to wait. Will never go anywhere else. More

A+++++ Quick service for Oil Change. In and out in less than 1 hour as promised. Good Communication and clean waiting room. Would go back for all service. Quick service for Oil Change. In and out in less than 1 hour as promised. Good Communication and clean waiting room. Would go back for all service. More

Service department has always taken care of my requests quickly, and they have been low pressure when I decline ecommended service. I would recommend them. quickly, and they have been low pressure when I decline ecommended service. I would recommend them. More

Friendly service I take my van to get all maintenance done at McGrath Honda, where I purchased it in 2016. Staff is very friendly, their waiting area is stocked with I take my van to get all maintenance done at McGrath Honda, where I purchased it in 2016. Staff is very friendly, their waiting area is stocked with coffee/hot chocolate, water bottles, etc.. They also offer shuttle to nearest shopping area or loaner car while they are working on your vehicle. Excellent customer service. More

After months and months of shopping for a 3rd row SUV David Kolinen at McGrath Honda in St Charles helped me wrap up the process. I wanted a larger vehicle for my family needs and had test drove Mercedes David Kolinen at McGrath Honda in St Charles helped me wrap up the process. I wanted a larger vehicle for my family needs and had test drove Mercedes, Volvo, Audi, Toyota, Acura, Lexus, Subauru, kia and hyndai. I had options and after extensive research about customer satisfaction, highway complaints, consumer reports etc. I decided the Honda pilot was all around the best decision. When I purchase a vehicle I don't want to be burdened by issues especially as a new mom. David showed me side by side comparison of the pilot to something else I considered. He was honest, down to earth and considerate. This is how I'd want any car buying process to be. He also walked me through all the features and setup my preferences so I was all set as I drive home from the dealership. I'm very happy with my decision. Thank you! More