McGrath Honda of St Charles

My sales experience was horrible. After finally getter the van home, and then realizing they gave me the wrong one. I was supposed to have a EX-L with DVD and Nav RES. But just received the EX-L. Then aft the van home, and then realizing they gave me the wrong one. I was supposed to have a EX-L with DVD and Nav RES. But just received the EX-L. Then after calling all day, I finally get the correct van, I was handed the keys and walked out to the van with all the stickers still attached and no floor mats installed. I asked the salesman what was up with all the stickers still attached. Oh sorry they messed up. Then after 2 hr. of that problem, Im finally in the van to pull out. And the backup camera does not work. That this point I was ready to walk. Again I have never been thought such a horrible car buying experience before. But I do have a positive out of this. It was in the finance office with Jason Landgraf. He was the only bright point of this experience. More

What an easy and comfortable experience! Sherry our sales person and Nate the sales manger were so helpful and patient. Buying a car is a big investment and we really felt that they understood our nee sales person and Nate the sales manger were so helpful and patient. Buying a car is a big investment and we really felt that they understood our needs. Great car, great price and great experience. More

Disappointment Mechanics claimed they could not replicate the problem, but the problem still exists, which I noticed almost immediately. I didn't have time to return Mechanics claimed they could not replicate the problem, but the problem still exists, which I noticed almost immediately. I didn't have time to return to the dealership but will have to reschedule. More

The dealership was very good. I would have liked to get a slightly better deal, but my deal was good, and the car is great. slightly better deal, but my deal was good, and the car is great. More

Great experience in getting a CR-V. Sherry our sales rep was very accommodating, and was the highlight in our visits. Her honesty and easy approach made the whole process enjoyable. My family will be comi was very accommodating, and was the highlight in our visits. Her honesty and easy approach made the whole process enjoyable. My family will be coming back in the future when we look for a new car in the future. More

Great customer service I had an unexpected and expensive repair. But Mike Castro, my service technician, went out of his way to make it as pleasant as possible under the ci I had an unexpected and expensive repair. But Mike Castro, my service technician, went out of his way to make it as pleasant as possible under the circumstances. Free use of a loaner vehicle and the application of several coupons helped make it a little easier to handle. More

efficient and effective I have always been treated well and with respect. Everyone with whom I have had dealings has been anxious to be of service and I have always left wit I have always been treated well and with respect. Everyone with whom I have had dealings has been anxious to be of service and I have always left with any issues resolved. More

It was a surprise to walk to a dealer so and not be attacked by salesmen Darek was the easiest, compassionate, salesperson I have felt with and I have been shopping for 3 my mths attacked by salesmen Darek was the easiest, compassionate, salesperson I have felt with and I have been shopping for 3 my mths More

Sherry was amazing. Patient, willing to work with me, entertain and hold my 18 month old running around, and very considerate of what I wanted to spend and what I was looking for! No pressure or Hassle! entertain and hold my 18 month old running around, and very considerate of what I wanted to spend and what I was looking for! No pressure or Hassle! More