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McGrath Honda of St Charles
St Charles, IL
1,220 Reviews
The McGrath Automotive Group was founded in 1964. Leo McGrath purchased McBride Buick in Elgin, Illinois after working with Buick Motor Division as a District Sales and Service Manager. His son, Gary McGrath, began working for him at a young age experiencing every aspect of the automotive business. In 1971 Gary purchased the Buick Franchise from Leo and a few years later opened his first Honda dealership next door. Honda in St Charles was later added to better serve the west suburbs. We continue to pride ourselves on treating our customers with respect and honesty.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:00 AM - 12:00 AM
Tuesday 12:00 AM - 12:00 AM
Wednesday 12:00 AM - 12:00 AM
Thursday 12:00 AM - 12:00 AM
Friday 12:00 AM - 12:00 AM
Saturday 12:00 AM - 4:00 PM
Sunday 8:00 AM - 4:00 PM
Parts
Monday 6:00 AM - 12:00 AM
Tuesday 12:00 AM - 12:00 AM
Wednesday 12:00 AM - 12:00 AM
Thursday 12:00 AM - 12:00 AM
Friday 12:00 AM - 12:00 AM
Saturday 12:00 AM - 4:00 PM
Sunday 8:00 AM - 4:00 PM
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Showing 1,220 reviews
March 03, 2020
Awesome treated with respect David was knowable informative answered all of our questions made us feel at ease explaining everything detail to us awesome salesman informative answered all of our questions made us feel at ease explaining everything detail to us awesome salesman More
by forrest_giffin
Verified CustomerEmployees Worked With
DAVID KOLINEN, JASON LANDGRAF
March 02, 2020
Good service. Reasonable price. Completely messed up email notification (still after many years as a customer). I have asked at least 10 times and clearly described which phone numbers and names associa email notification (still after many years as a customer). I have asked at least 10 times and clearly described which phone numbers and names associate to which vehicle. To this day you send notices to the wrong person. Extremely frustrating for us. Perhaps it’s a small thing to you but you continue to send email to Mark for service on our Pilot, Laurie is the primary driver, and email to Laurie about the Ridgeline, which is Mark’s primary vehicle. This seems so easy yet EVERY SINGLE TIME you get it wrong. Every single time. More
by markhosp
Employees Worked With
Mike Castro
March 02, 2020
Bought a CR-V from Jose. I visited 4 other dealers and Jose was the best listener of the people I dealt with. I had to bring the car back to have the crossbars installed and Dan in service was very helpfu Jose was the best listener of the people I dealt with. I had to bring the car back to have the crossbars installed and Dan in service was very helpful and true his word on when the car would be ready. Both men were professional, knowledgeable, friendly and helpful. More
by fbb89
Employees Worked With
Dan in service, JOSE BARRERA
February 29, 2020
We had a great experience with this dealership. Very professional, customer service was amazing. I would recommend family and friends to buy their cars from McGrath professional, customer service was amazing. I would recommend family and friends to buy their cars from McGrath More
by smccarthy23
February 29, 2020
Joselin is hands down the best to work with! She is passionate about what she does. She is friendly, knowledgeable & overall a pleasure thank you! passionate about what she does. She is friendly, knowledgeable & overall a pleasure thank you! More
by Sandratrs
Employees Worked With
JOSELIN LECHUGA
February 28, 2020
Three time winner I just purchased my third Honda from Darek Smorz and he couldn't be a better person to work with. He is very kind. considerate and goes out of his wa I just purchased my third Honda from Darek Smorz and he couldn't be a better person to work with. He is very kind. considerate and goes out of his way to locate the exact vehicles we are looking for. We we are looking for a new vehicle in the future we will be looking for Darek once again. More
by Laura
Employees Worked With
February 28, 2020
The McGrath Service Department is excellent. Our Service Advisor, Esteban, did an great job and was very professional. Always providing follow-up when promised. It was a difficult situation, the service Advisor, Esteban, did an great job and was very professional. Always providing follow-up when promised. It was a difficult situation, the service needed. A known defective piston ring issue with 2013 Odysseys was the problem. When Esteban saw the high expense of the repair he immediately involved his manager and eventually, American Honda. American Honda thankfully agreed to cover part of the costs of repair, of which I am grateful. But due to the fact this is a known issue, the rings being defective, this is not a repair one would expect from a Honda product. Replacing piston rings at 75,000 miles, does not befit the high level of quality I have come to expect with this being my fifth Honda vehicle. I am very disappointed and my confidence is shaken with Honda. I have nothing but the highest regard for McGrath. More
by cbaumgar
Employees Worked With
Esteban Villa, definitely 5 stars!
February 28, 2020
Fast and efficient. They took me on time and had my vehicle back to me in a timely manner. I trust their recommendations and the work they do. vehicle back to me in a timely manner. I trust their recommendations and the work they do. More
by kavoigt
Employees Worked With
Dan - service
February 28, 2020
Jose B in sales was great. He went above and beyond helping me get a good deal and explaining all of the cars features. Finance Dept did not give me their best deal considering my credit score. It almo helping me get a good deal and explaining all of the cars features. Finance Dept did not give me their best deal considering my credit score. It almost made me leave and buy my car elsewhere. I also felt like the warranty offer was a sham. He made it sound like the car was going to breakdown if I didn’t get one. Not a good strategy for selling cars by telling me there will be problems with it causing me to need a third party extended warranty. Not to mention the vast difference in the initial quote and their final quote. My advice is to do your homework before going in there so you don’t get something you don’t need or overcharged for it. More
by Mike P
February 27, 2020
Joselin is amazing at what she does. She takes pride in her work and is very knowledgeable! She made my 1st car shopping experience easy & memorable. She helped me find the perfect fit! She is not the typi her work and is very knowledgeable! She made my 1st car shopping experience easy & memorable. She helped me find the perfect fit! She is not the typical car dealer employee that just tried to get a sale. She listens to what I can afford and what I am looking for in a vehicle. No complaints. McGrath Honda is an incredible dealership with great employees. More
by ortega7
Employees Worked With
JOSELIN LECHUGA
