McGrath Honda of St Charles

Excellent. Had a disappointing experience at Schaumburg Honda and came here. Had a wonderful experience working with David. When we finally decided to buy we forgot the title to the car we were trading in Honda and came here. Had a wonderful experience working with David. When we finally decided to buy we forgot the title to the car we were trading in and David came to our house at 11pm to get the title so my husband wouldn’t have to leave the buying process. He also did an excellent job following up with me after purchasing and worked with me in getting a couple small issues resolved. Definitely recommend! More

All in all my experience was great. My salesperson, Johan was well informed about my vehicle and answered every question. The only wrinkle was I was never told that the two extras I purchased would no Johan was well informed about my vehicle and answered every question. The only wrinkle was I was never told that the two extras I purchased would not be installed/completed at the time I took possession of my vehicle. I would have gladly waited to get the car a bit later and it would have saved me a near 35 mile drive to have the work completed. I had to call to report that the work hadn't been done/installed. It was then that I was told ... Oh, we schedule that after you get your vehicle. The dealership needs to improve their procedure. More

Deceptive advertising, sechedyled a test drive online for a used civic type r and once I got to the dealership, was told I was “unable” to test drive the car, had I known this I would have chosen a different a used civic type r and once I got to the dealership, was told I was “unable” to test drive the car, had I known this I would have chosen a different dealer, also I was left waiting for almost 30 minutes with no time updates while being presented an offer, also the car had major undisclosed curb rash marks on all 4 wheels that were not pictured online More

Went to McGrath to look at a 2010 Honda Civic. Brian Eloiza was great and made the experience very easy. I would highly recommend him. Eloiza was great and made the experience very easy. I would highly recommend him. More

McGrath Honda StC appreciates good customers and will work for you. I live just a few miles from the dealership (Geneva) and want a good service relationship with my local dealer for a worry free experie work for you. I live just a few miles from the dealership (Geneva) and want a good service relationship with my local dealer for a worry free experience. McGrath Honda of Saint Charles gives me that worry free experience. I brought my Accord here for service for the last three years and they showed their appreciation by helping me trade in my 2013 Accord Sport for a new 2021 Accord EX-L. Where I try to go the extra mile to be a good customer, they also go the extra mile for they’re customers. Honesty moment - these guys are car salesmen selling cars. If you don’t like the sales experience or don’t have time for it, shop online. It’s 2021 guys, you have options. But if you value face to face business, these guys will (safely) do business with you in their store and they will take care of you. Shoutout to Darek in sales and David in finance for the hookup. ALSO - I’ve heard rumors of a NEW facility for these guys coming this year. Can’t wait to get my new Accord serviced there! More

This dealer is by far the most deceptive that I've encountered. This is the 9th new car I've purchased and the 5th Honda product. We started with an agreed price from an internet offer, and they hid $ encountered. This is the 9th new car I've purchased and the 5th Honda product. We started with an agreed price from an internet offer, and they hid $695 for accessories and $800 for a key FOB replacement plan into our payments without a clear breakdown on the purchase agreement. We never asked for accessories and clearly declined the key FOB replacement plan when offered. You will need a calculator and good math skills to calculate the taxes and do a thorough review. At the end of the deal, they said that they couldn't find the second key FOB and told us to come back one week later to get it. After we demanded something in writing to prove that they owed us the key, they went to the back, got the key and gave it to us. Finally, we could only get the $800 key FOB replacement plan refunded after 8 weeks of consistently calling/emailing them and ultimately had to open a dispute with the credit card we used for part of the down payment. Avoid this dealer. More

Max Lizotte is a relaxed seller and made the car buying experience as easy for me as possible. I never felt pressured and I appreciate it. experience as easy for me as possible. I never felt pressured and I appreciate it. More

Friendly, knowledgeable and honest.Great experience all Friendly, knowledgeable and honest. Great experience all around. Was prepared and on time for our appointment, thoroughly answered all questions, Friendly, knowledgeable and honest. Great experience all around. Was prepared and on time for our appointment, thoroughly answered all questions, did not feel rushed or pressured. More