McGrath Honda of St Charles

We had a great experience at McGrath Honda of St Charles. Our salesperson, Michelle Salazar, was incredibly knowledgeable, helpful, and professional. We felt we could ask her any question and she always a Our salesperson, Michelle Salazar, was incredibly knowledgeable, helpful, and professional. We felt we could ask her any question and she always answered with a smile on her face! More

Sold my car to this dealership 4/13 to a rep named Rusty Ott. 5 weeks later I still haven’t received my check.. Took 20+ phone calls, talking to multiple managers, and threatening to leave bad review for th Ott. 5 weeks later I still haven’t received my check.. Took 20+ phone calls, talking to multiple managers, and threatening to leave bad review for them to even check what the issue was (they wrote my address wrong on title request). Tuesday I was promised I’d have the check by Friday. Friday I spoke with Rusty he confirmed he had the check and it would be dropped off that day. Now here we are Sunday and still no check :( More

**BUYER BEWARE*** The stereotype that car dealerships have about doing anything to make a profit, lack of ethics, integrity and honor, fits the salesman Roger ‘big mac” and Taha to a “T”. This dealer’s have about doing anything to make a profit, lack of ethics, integrity and honor, fits the salesman Roger ‘big mac” and Taha to a “T”. This dealer’s sales tactics are stuck in the 70’s and 80’s; they have not evolved and do not understand that consumers today are more savvy, informed, connected, and empowered. They have access to vast information, opinions, and options, shaping their decision-making process. I got a price on a new 2024 CRV thru True Car, the dealer said over the phone they would honor it, when I went there it took 95 minutes before I even saw and drove the car. They low balled me on my trade and would not honor the True Car price, even when I was not interested in trading my vehicle. Taha was the first salesman that waited on me, he was rude and full of himself; spoke to me like I was beneath him. He took my license and left without saying anything, After 15 minutes I walked out and only came back because I forgot they had my license. A man identified himself as Big Mac said he would help me; all he did was complain how busy he was and had other customers that he should be helping and not me and was only helping me because his manager said to. He kept going back and forth to his manager on the price and got very rude when I told him that I already had a price from True Car on the 2024 CRV EXL which I was told they would honor and was looking for them to value my trade close to what KBB says its worth. I eventually got up and left when his manager said that they were not able to honor the price I got from True Car and he could help get another vehicle in that price range just not a 2024 CRV EXL. I have been buying cars from McGrath dealerships for almost 30 years, based on this interaction; I will take my business somewhere else in the future. This is a very competitive business and there are many dealers that are not stuck in the Stone Age and would want my business. More

Dealership at McGrath Honda was good overall. Traded in a used car for a used car. What I really liked about the sales experience: 1. I was able to talk to someone whenever I called their Traded in a used car for a used car. What I really liked about the sales experience: 1. I was able to talk to someone whenever I called their listed Google phone number. 2. I was greeted by the sales people at the entrance and inside and was attended to about my needs each time I visited. 3. The sales guy that I worked with (Garry) was very professional, laid back, and less pushy than other sales guys I’ve dealt with. He listened very attentively and provided very realistic expectations. He went the extra mile as to even get the car I wanted to test drive ready through the rain, and allowed me to take a look at the car in their garage while it was raining. 4. The dealer was able to beat my credit union pre-approval rate, which was actually surprising! (Given my rates from the Union was competitive). 5. Sales guy sent a follow-up email to check on how I’m doing a week after the sales, which signifies great professionalism. 6. Being able to share documents via text message in realtime. 7. Hospitality. Says guy (Garry) went the extra mile to provide us bottles of water as we waited. Not much, but was appreciated. Where I think there is room for improvement: 1. Any vehicle you call to inquire availability, you’ll get the “people have been asking about it” line, creating a false sense of urgency. All dealerships do it. It’s unnecessary. 2. Trying to sell you another vehicle other than the one you called to inquire about. If I called asking about a specific vehicle, it means that I checked the other vehicles as well. But I guess this comes with the sales territory. 3. Providing suggested monthly payments and loan terms without showing what rates were used for the calculation. I would rather you showed possible scenarios of interest rate range to go with credit score range. Finance guy was not pushy after I explained what I was looking for. 4. Lowballing on trade in value. Expected of all dealerships. Finance guy eventually “worked” to accept my realistic counteroffer. 5. Thorough detailing of vehicle being bought. Not a big deal. I was expecting dealer to at least clean all the nukes and crannies when they said they were “detailing” the car while the finance phase was ongoing but it turned out to be just a standard car wash. Previous owner had dogs some shedding was noticeable in all imaginable spaces. 6. Filling up the gas tank of purchased vehicle. Not a biggie but would be notice to have. 7. My pet peeve: lack of encryption or firewall to access electronic copies of signed documents via email. After electronically signing all documents, you receive a link via email to download customer copies. Although these signed documents contain sensitive info such as your SSN and personal identification information, there is no firewall on the link to prevent someone with access to your email to download the information using the link. Dealer provided option for paper copies and recommended not to click on the link to download the signed contract documents. I think it should be addressed in the future to protect consumer information. 8. The usual paint and extended warranties that dealers try to sell you. Sales and finance guys were not pushy put you could tell they tried. Overall I’d say it was a good experience! More

We had a good experience working with our salesman Gary Jackson. Very helpful and responsive! Definitely recommend. Jackson. Very helpful and responsive! Definitely recommend. More

I loved my overall experience at this dealership. Garry has been amazing, so humble and understanding. I has read some great review before visiting and I got to know why. They are very serious about Garry has been amazing, so humble and understanding. I has read some great review before visiting and I got to know why. They are very serious about closing the deal and provide really good discount. I would recommend them to anyone looking for good car with good deal. Thanks Garry, Aldo, Mario and Qasim. More

Overall, Honda McGrath of xx. Charles is a great dealership with plenty of inventory so I was not worried about them selling out of the car and color I wanted. Garry helped me out Charles is a great dealership with plenty of inventory so I was not worried about them selling out of the car and color I wanted. Garry helped me out and I test drove a new civic on a Friday and let him know I was test driving a couple cars that day so wasn’t going to make a purchase that day and he respected that and still gave me great customer service! Went in the following Monday night to buy a civic. Garry was helpful and explained every step of the car buying process and kept me updated on everything that he was doing. It might have been more crowded than usual for a Monday but it took over 4 hours to drive off in the car. When I got to financing, they tried to sell me gap insurance even though I was putting down a large down payment. Once I pointed that out, he agreed I didn’t need gap insurance. I just felt that was a little deceptive trying to get me to purchase additional coverage they knew I didn’t need. But he also noticed the APR was higher than it should be so he got that fixed which I appreciated. More

#1 location, friendly and knowledgeable staff, and overall always a great experience! Would not choose any other dealership except Honda McGrath St. Charles, IL! overall always a great experience! Would not choose any other dealership except Honda McGrath St. Charles, IL! More

I LOVE the unbelievable customer service at McGrath Honda in St. Charles. That's why I bought 2 cars there. Garry was amazing! in St. Charles. That's why I bought 2 cars there. Garry was amazing! More

Wonderful experience speaking with Logan over the phone. He was very knowledgeable and patient with all my questions. My situation changed, however will definitely go to him when I am ready. He was very knowledgeable and patient with all my questions. My situation changed, however will definitely go to him when I am ready. More