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McGrath Honda of St Charles

St Charles, IL

4.7
1,227 Reviews
The McGrath Automotive Group was founded in 1964. Leo McGrath purchased McBride Buick in Elgin, Illinois after working with Buick Motor Division as a District Sales and Service Manager. His son, Gary McGrath, began working for him at a young age experiencing every aspect of the automotive business. In 1971 Gary purchased the Buick Franchise from Leo and a few years later opened his first Honda dealership next door. Honda in St Charles was later added to better serve the west suburbs. We continue to pride ourselves on treating our customers with respect and honesty.
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4075 E. Main Street

St Charles, IL

60174

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Showing 1,227 reviews

December 04, 2021

If you’re going to look at cars at McGrath Honda in St.Charles be sure to ask for Darek Smorczewski. A great salesman who will help you with every step of the process. More

by jimbodoll
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darek S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2021 -

McGrath Honda of St Charles responded

Jimbodoll, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mcgrath Honda Of St. Charles.

November 30, 2021

Derick Smorz Our sales person was very pleasant and took time to inform us on all the components in our new car. I would recommend Honda St Charles and Derick More

by Joe & Rosemarie De Lascio
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darek S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 29, 2021

Very patient, thorough, staff. Followed through and provided the vehicle and price we were seeking. Our fourth Honda from McGrath. More

by GenevaFam
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane De Lao
November 19, 2021

I am still in awe of what great customer service I received here. They were truly able to help me decide on a vehicle that fit my lifestyle and future plans. Tom was able to help make me feel comforta More

by Craryparker
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom B.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Delao
November 05, 2021

Everybody at the dealer was so helpful Jose Lozano and Dave grocer along with George the manager were great I will come back again and again More

by Tletzter
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George O.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johan lozano, DAVID GURTLER
November 04, 2021

Over the years, our family has purchased over six vehicles from McGrath. We have never been disappointed in the product, the sales department (Derek is the best!) or the service. Highly recommend More

by MaryAnne
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darek S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : TJ in service
October 30, 2021

My advice to you is to not buy a vehicle from this dealership. I recently purchased an older model Jeep and 2 days after getting it home it had starting issues. We literally had to have it towed out o More

by ShannonH13
Recommend Dealer
No
Employees Worked With
George O.
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : MOSES BRIMA
October 26, 2021

My car purchase with Shaimaa Abdelkarim was very smooth. I got the car I wanted. I just want to advise buyers that before making any purchase make sure to understand each item the dealership is charging you More

by akashj
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaimaa Abdelkarim
October 15, 2021

Stay clear of this place at all costs. I have purchased at least 5 cars from this dealership in the past and now it looks like they have taken up stealing from their customers as " store policy" or at leas More

by Edjg2469
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
DAVID GURTLER
October 06, 2021

Out of state buyers beware! Worst experience I've ever had purchasing a vehicle. I purchased a used vehicle from them and when I arrived they told me about some hidden fees that were not listed on their o More

by bmwisill
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nate P.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aldo M.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2021 -

McGrath Honda of St Charles responded

We are disappointed to hear about your experience. As we always want to provide the best service possible. The good news is that obviously the deal and the vehicle you purchased were still better than you could get anywhere else. Now regarding your extra taxes that were due. We use a third-party service to figure out your states taxes which we clearly let you know that we are not responsible for but provide the service to assist our customers as much as possible. Nate did address you issues and did speak with you but unfortunately had to tell you that you are responsible for the taxes that were due. Taxes are the customers responsibility. Not much we can do about that. We wish you much enjoyment with you new vehicle.

Oct 06, 2021 -

bmwisill responded

I've purchased over 10 vehicles in my life and I tell you that was the worst experience ever. No I wish that I had purchased elsewhere as I would have ended up paying the same amount after all of the hidden fees. How is it okay that I had to wait over 2 months for my plates when my local DMV processed everything within a week. That was the dealerships fault. No one ever called me back to address my concerns including Nate who I requested call me back several times. And no, I was clearly told by my local DMV that the error was made by the dealership and I should be reimbursed. I was told by the finance department when I purchased the vehicle that all of my taxes would be covered and all I would have to do is pick up my tags, which was not the case at all. If you guys actually cared about my experience I would have been called by now.

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