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McGrath Honda of St Charles

St Charles, IL

4.7
1,220 Reviews
The McGrath Automotive Group was founded in 1964. Leo McGrath purchased McBride Buick in Elgin, Illinois after working with Buick Motor Division as a District Sales and Service Manager. His son, Gary McGrath, began working for him at a young age experiencing every aspect of the automotive business. In 1971 Gary purchased the Buick Franchise from Leo and a few years later opened his first Honda dealership next door. Honda in St Charles was later added to better serve the west suburbs. We continue to pride ourselves on treating our customers with respect and honesty.
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4075 E. Main Street

St Charles, IL

60174

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Showing 1,220 reviews

October 26, 2021

My car purchase with Shaimaa Abdelkarim was very smooth. I got the car I wanted. I just want to advise buyers that before making any purchase make sure to understand each item the dealership is charging you More

by akashj
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaimaa Abdelkarim
October 15, 2021

Stay clear of this place at all costs. I have purchased at least 5 cars from this dealership in the past and now it looks like they have taken up stealing from their customers as " store policy" or at leas More

by Edjg2469
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
DAVID GURTLER
October 06, 2021

Out of state buyers beware! Worst experience I've ever had purchasing a vehicle. I purchased a used vehicle from them and when I arrived they told me about some hidden fees that were not listed on their o More

by bmwisill
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nate P.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aldo M.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2021 -

McGrath Honda of St Charles responded

We are disappointed to hear about your experience. As we always want to provide the best service possible. The good news is that obviously the deal and the vehicle you purchased were still better than you could get anywhere else. Now regarding your extra taxes that were due. We use a third-party service to figure out your states taxes which we clearly let you know that we are not responsible for but provide the service to assist our customers as much as possible. Nate did address you issues and did speak with you but unfortunately had to tell you that you are responsible for the taxes that were due. Taxes are the customers responsibility. Not much we can do about that. We wish you much enjoyment with you new vehicle.

Oct 06, 2021 -

bmwisill responded

I've purchased over 10 vehicles in my life and I tell you that was the worst experience ever. No I wish that I had purchased elsewhere as I would have ended up paying the same amount after all of the hidden fees. How is it okay that I had to wait over 2 months for my plates when my local DMV processed everything within a week. That was the dealerships fault. No one ever called me back to address my concerns including Nate who I requested call me back several times. And no, I was clearly told by my local DMV that the error was made by the dealership and I should be reimbursed. I was told by the finance department when I purchased the vehicle that all of my taxes would be covered and all I would have to do is pick up my tags, which was not the case at all. If you guys actually cared about my experience I would have been called by now.

October 06, 2021

Shane was great to work with from the preliminary emails to the sale. He was extremely knowledgeable on all features of the car and was enthusiastic about imparting that knowledge. He consistently explained More

by Leenie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane DeLao
September 10, 2021

We went car shopping last night to look for a new vehicle. Upon arrival after an hour drive we were greeted multiple salesman at the parking lot, who made us feel comfortable and I already feel the More

by RAFAEL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Miller
Sep 22, 2021 -

McGrath Honda of St Charles responded

Rafael, thank you for your kind review; we are happy to pass along your comments to the team here at Mcgrath Honda Of St. Charles! Thanks again for taking the time to leave us this information about your recent visit. Take care!

September 05, 2021

Welcoming and friendly staff. Thanks for taking the time to give me a test ride on the car i was aiming for without notice. Thanks. More

by Clovis.bole
Friendliness
Recommend Dealer
Yes
Employees Worked With
Carlos Fuentes
Sep 22, 2021 -

McGrath Honda of St Charles responded

Clovis.bole, thank you for your kind review; we are happy to pass along your comments to the team here at Mcgrath Honda Of St. Charles!

September 04, 2021

Shane has been outstanding. His is a complete asset to any car dealer that would have him. He has been a true professional and has made our purchase easy! More

by vteti1463
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane
Sep 22, 2021 -

McGrath Honda of St Charles responded

Vteti1463, thank you for your kind review; we are happy to pass along your comments to the team here at Mcgrath Honda Of St. Charles!

August 13, 2021

Great dealership. Worked with Shane Delao, Great nice guy! Would recommend him for friend or family! More

by Amerikos2014
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Delao
Aug 17, 2021 -

McGrath Honda of St Charles responded

Hi Amerikos2014, thank you so much for your positive comments about Mcgrath Honda Of St. Charles!

August 13, 2021

Derek was recommended to me. He went above and beyond to listen to our needs and deliver excellent customer service. More

by willorganize
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darek S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2021 -

willorganize responded

Derek was recommended to me. He went above and beyond to..." Derek was recommended to me. He went above and beyond to listen to our needs and deliver excellent customer service.

Aug 17, 2021 -

McGrath Honda of St Charles responded

Willorganize, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mcgrath Honda Of St. Charles.

August 08, 2021

Leased a Civic Hatchback for my son's first car about a month ago. The overall experience was negative, which is a shame because the car is very nice. Beware that the dealership adds hidden costs that they More

by Robin
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nate P.
1.0
This rating includes all reviews, with more weight given to recent reviews.
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