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McGrath Honda of St Charles
St Charles, IL
1,220 Reviews
The McGrath Automotive Group was founded in 1964. Leo McGrath purchased McBride Buick in Elgin, Illinois after working with Buick Motor Division as a District Sales and Service Manager. His son, Gary McGrath, began working for him at a young age experiencing every aspect of the automotive business. In 1971 Gary purchased the Buick Franchise from Leo and a few years later opened his first Honda dealership next door. Honda in St Charles was later added to better serve the west suburbs. We continue to pride ourselves on treating our customers with respect and honesty.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:00 AM - 12:00 AM
Tuesday 12:00 AM - 12:00 AM
Wednesday 12:00 AM - 12:00 AM
Thursday 12:00 AM - 12:00 AM
Friday 12:00 AM - 12:00 AM
Saturday 12:00 AM - 4:00 PM
Sunday 8:00 AM - 4:00 PM
Parts
Monday 6:00 AM - 12:00 AM
Tuesday 12:00 AM - 12:00 AM
Wednesday 12:00 AM - 12:00 AM
Thursday 12:00 AM - 12:00 AM
Friday 12:00 AM - 12:00 AM
Saturday 12:00 AM - 4:00 PM
Sunday 8:00 AM - 4:00 PM
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Showing 1,220 reviews
July 21, 2022
I was purchasing an Accord Hybrid that was being delivered within 2 weeks. The communication and personal attention I received was refreshing. I have purchased 5 vehicles in the last year and a half delivered within 2 weeks. The communication and personal attention I received was refreshing. I have purchased 5 vehicles in the last year and a half and they were by far the best experience to date. They treat you like a valued customer. Many dealers I've dealt with treated my like another number because of how hot the market is. I never felt rushed or like I was unimportant. I did have to pay a market adjustment they masked as a package which included floor liners and splash guards, but I didn't find it super unreasonable. It surely was far less than the vast majority of other dealers are charging. I just wish they were a little more transparent that its a market adjustment that also includes some additions. With that said, I will always use them for my Honda purchases going forward. Thanks for a great experience! Jose Espinosa was such a friendly, accommodating, patient salesman. More
by Boggintuff
Employees Worked With
July 19, 2022
We worked with Harris who was great! He was attentive to our needs and was very helpful in helping us buy our car. I definitely recommend purchasing at this dealership and ask for Harris He was attentive to our needs and was very helpful in helping us buy our car. I definitely recommend purchasing at this dealership and ask for Harris! More
by mitchellsjp
Employees Worked With
July 19, 2022
Harris and Kevin were Greta to deal with. Friendly and helpful. Didn’t feel pressured to buy. Would recommend to anyone. Friendly and helpful. Didn’t feel pressured to buy. Would recommend to anyone. More
by hearses-menaces-0b
July 18, 2022
The Sales Rep - Harris was very good. He listened, answered questions without rushing and was also professional. The other folks were also good and easy to deal with. This resulted in He listened, answered questions without rushing and was also professional. The other folks were also good and easy to deal with. This resulted in a purchase If you need a car, I would recommend asking for Harris C. More
by M
Employees Worked With
July 06, 2022
I cannot say enough about Dustin Johnson (GM); Harris (Salesman); and Erin (Service). The three of them formed an amazing team who not only provided me with excellent quality service but made me a custom (Salesman); and Erin (Service). The three of them formed an amazing team who not only provided me with excellent quality service but made me a customer of theirs for as long as possible! Dustin's communication was professional and he went above and beyond. Harris's attention to detail was so helpful in navigating a new car. Erin's amazing customer service in the service department with multiple vehicles we have owned from Honda is beyond measure! I'm so glad I was able to work with such amazing people! More
by italiaperrone
July 04, 2022
Original post: Shane, sales man, is not professional nor responsive. Avoid him if you can. He barely knows nothing about the difference between trims of the car he is selling, but he pretends he knows. responsive. Avoid him if you can. He barely knows nothing about the difference between trims of the car he is selling, but he pretends he knows. Very misleading. He is not only unprofessional, but also not responsive. After I paid the deposit for a new car, he becomes unreachable. I texted him, no repose. I called him two times, and left voice message, never pick up the phone nor call back. I am supposed to pick my car two weeks later, let's see how it goes. 07/16 update: Today is the last day of ETA car arriving window they promised, but I wasn't informed the status of the car. I don't know where is the car, and whether it will be ready for pick up today. The sales guy said he did not get updated. 07/18 update: Finally picked up the new car. The pick up experience is surprisingly smooth. They apologized for the delay, and did the things right this time, so I change the review to 5 star from 1 star. I suggest doing business with below mentioned forks. Isaac, sales representative, and Yeti, sales manager, took over our case. They did a good job to deliver the car smooth and hassle free. Thumbs up for their service. Mario, new car manager, also shown up to greeting, and asked about the feedback. More
by Mario
Employees Worked With
Shane De Lao, Isaac Aburto, Yedidiah Israel, Mario L.
