McGrath Honda of St Charles

Very bad experience, I have visited 4 times and they don’t care about customer time. Booked appointment to see car, when visit dealership they just informed car just sold out and they didn’t notify rega don’t care about customer time. Booked appointment to see car, when visit dealership they just informed car just sold out and they didn’t notify regarding car got sold out. After that for another car checked with sales team and they confirmed availability and I want their to see car and test drive it and sales team started paperwork. After 10 minutes they just inform me that they will Sale car to another buyer instead of to me, after taking all information from me to make paperwork. ALL OF THIS JUST WASTED 16-20 HR More

dan was great a true professional , Aldo great as was Alex in finance. Even internet girl was a big help, forgot her name Alex in finance. Even internet girl was a big help, forgot her name More

Dan was wonderful. He helped us view several vehicles we were interested in and was very patient and kind. We never felt rushed while working with him and would work wi He helped us view several vehicles we were interested in and was very patient and kind. We never felt rushed while working with him and would work with him again without hesitation. He was the most pleasant salesperson that we have ever worked with while purchasing a car. Our experience with the financing department was very average compared to our previous experiences with other dealerships. We came in with our own preapproved financing from our credit union expecting the dealership to tell us they could probably get us a better rate, which we were open to hearing. They told us they could get a better rate, but we were caught off guard when the monthly payment was higher than the one we were preapproved for with out credit union. Suddenly when we confronted them about this, they were able to magically get us an even lower rate. We were a bit annoyed with how they clearly did not share with us the best rate available to us and we had to ask them multiple times for a clear printout of all prices and fees and how they were coming to the calculated monthly payment. It's very important to us to know exactly what we are paying for. Of course, like most dealerships we have financed with, all they really wanted to give us was the monthly payment, but in the end we were able to work it out and were satisfied with the end result. People just need to be diligent about knowing what exactly dealerships are putting into that monthly payment...I wish this part was an easier process. We really appreciated that McGrath did not include market adjustment fees in their prices like some other dealerships that we inquired with. In the end we would return to this McGrath. We are enjoying our vehicle so far and hope it lasts us many years to come. More

Christian Castro, Carlos Fuentes and Alan Conway were extremely helpful with my purchase! Amazing customer service, will definitely be back! extremely helpful with my purchase! Amazing customer service, will definitely be back! More

This is a second car, planning on buying a third, from the door man, sales man, financial personnel , service, they actually make you feel welcome and ready to help you out on anything!! the door man, sales man, financial personnel , service, they actually make you feel welcome and ready to help you out on anything!! More

I went into the dealership planning to trade in my 2010 Honda for something new. Kamal met me at the door and was very helpful throughout the whole process. He answered all my questions, we went for a te Honda for something new. Kamal met me at the door and was very helpful throughout the whole process. He answered all my questions, we went for a test drive and I was sold on everything he told me about the car and McGrath Honda. More

Honest and up front dealership. I have bought multiple vehicles from them and everyone there is fantastic. The finance team was awesome as well! I have bought multiple vehicles from them and everyone there is fantastic. The finance team was awesome as well! More

Unreputable, theyvdon't stand behind their word! Not a fan, wouldn't- recommend . George was especially smarmy Not a fan, wouldn't- recommend . George was especially smarmy More

Pete our sales rep did a great job explaining everything and came up with a good deal would purchase a vehicle there again. If you go ask for Pete tell him Larry recommended you. and came up with a good deal would purchase a vehicle there again. If you go ask for Pete tell him Larry recommended you. More

Kamal was very professional, thorough and super patience with me during my visit to purchase my next honda. I am very glad to have worked with Kamal on my purchased vehicle. with me during my visit to purchase my next honda. I am very glad to have worked with Kamal on my purchased vehicle. More