McGrath Honda of St. Charles

Great experience It was a great experience. I did not mind the wait as long as the service was done right. CJ explained the service and inspections performed. It was a great experience. I did not mind the wait as long as the service was done right. CJ explained the service and inspections performed. More

Painless I was "checked in" by Esteban. I sat in the waiting room for some TV, Had a couple of hot chocolate drinks and about 55 minutes Esteban came in and w I was "checked in" by Esteban. I sat in the waiting room for some TV, Had a couple of hot chocolate drinks and about 55 minutes Esteban came in and went over a list of all the checks done to my car besides the oil change.. All is well !! More

It was an excellent service I drove in and I was greeted and attended right away the service advisor was very helpful and kind and the sales representative was very clear and hel I drove in and I was greeted and attended right away the service advisor was very helpful and kind and the sales representative was very clear and helpful as well. The service was quick and clean and I would most definitely come back More

Oil change & misc Brought car in for 10,000 mile oil change. Had rails I bought put on. Not happy I can't get xm fixed. XM says they can't do anymore to help me, to hav Brought car in for 10,000 mile oil change. Had rails I bought put on. Not happy I can't get xm fixed. XM says they can't do anymore to help me, to have dealership fix the problem. Honda duplicated the problem, tried factory resetting it and I still have the same problem. Was told it's XM's problem on their side. It's the same old "it's their problem, not ours." So, now I have to go back and forth how many times until my problem is fixed? Aggravated. More

Mcgrath Honda St Charles Service Department I have 3 Honda’s and always bring them here for my service needs. The team is trustworthy, friendly, efficient and competitive. What more could one as I have 3 Honda’s and always bring them here for my service needs. The team is trustworthy, friendly, efficient and competitive. What more could one ask for? More

Very happy with everything I gave a high rating because everyone I dealt with were very pleasant to work with especially Carlos Fuentes. I don’t remember the 2 other employees n I gave a high rating because everyone I dealt with were very pleasant to work with especially Carlos Fuentes. I don’t remember the 2 other employees name one was fairly new he worked for Toyota. More

Recommendation with qualifiers Hi, Although the service McGrath provides is great, I am getting priced out of their services. Lately, it seems that every time I bring in one of o Hi, Although the service McGrath provides is great, I am getting priced out of their services. Lately, it seems that every time I bring in one of our cars for scheduled service, McGrath comes back with a list of $600 of additional services needed. I then take that list to an independent center for a "2nd" opinion on what needs to be done and save money along the way. Recently McGrath said we had a leak in our spool valve & it needed to be replaced. The independent center found no such leak. Also, McGrath used to provide service coupons on their site so that I could save 15-20% on services. There is nothing available, but McGrath Elgin does post coupons. Why is that? Thanks More

Great service Juan Dorado took great care of my car. They are very knowledgeable and timely in their service dept. I have never had a bad experience with them. Juan Dorado took great care of my car. They are very knowledgeable and timely in their service dept. I have never had a bad experience with them. More

Very strong customer service orientation I have taken my car in for service a number of times and have found them to be good at keeping me informed as to cost, time to complete, additional wo I have taken my car in for service a number of times and have found them to be good at keeping me informed as to cost, time to complete, additional work that may be required and, most importantly, have done an excellent job in fixing the problem. On more than one occasion they have really gone out of their way to provide me safe but innovative and cost effective solutions to repair issues. More