McGrath Honda of St Charles

Horrible experience, NEVER stepping in this dealership again Inquired about 2014 Accord over the internet and person AT responded with a quote. I then responded with a different quote from another dealer. She th Inquired about 2014 Accord over the internet and person AT responded with a quote. I then responded with a different quote from another dealer. She then replied me 2 days later asking me if I was still in the market to buy the car. I wrote her back saying yes. Consequently, on the same evening, I was planning on purchasing a car from this other dealer, which I told her about. She then told me that she would talk to her manager and will call me back if they can compete the offer. She called and LEFT ME A VOICEMAIL saying the final price (out the door price), which was competitive with other offer. I called her back saying either my uncle or I would stop by that very evening and make the deal finalized. In a meanwhile, she assured me that when we get there, "everything will be ready". In the evening, my uncle and dad went there and talked to the salesperson about this. They knew about the deal and what not, so told them to wait as "they were busy". They then weighted and checked the car out (took about an hour or so). Salesperson then came with final paperwork, which was priced over $2000 than what I was told on the phone and in that voicemail. My dad told her about what AT and I talked about and what not, but they insisted they she probably have said that price by mistake (really?not once, twice, but three times by mistake). My dad called me and told me what was going on. I then tried calling AT, but guess what, it goes to her voicemail. I tried calling her 3 times in 10 minutes and same thing. Then I waited for about 5 more minutes and called for the 4th time and this time a receptionist transferred me to her phone without even saying hello (he checked my caller ID, I guess). So I am very positive that everyone there knew what was going on at this point. I called my dad back and told him to just walk out and they did. This whole experience was nothing but an insult to us. Their motive was just to harass us by calling there in person and not buying the car from another dealer. It was totally unprofessional from their end. I was really mad that night and wrote an email to AT expressing my concerns. She replied the next day apologizing and as expected she didn't know about this at all. She accepted what happened there as well. Since then, I have filed a complaint to Honda headquarters and BBB (Better Business Bureau) . I still have all those voicemails AT left me and emails as well. As a customer, I would NEVER EVER step into this place and I hope you won't too. More

New Accord We were very pleased with the service and friendliness of the employees. They did their best to find the exact car I wanted and it arrived on the day We were very pleased with the service and friendliness of the employees. They did their best to find the exact car I wanted and it arrived on the day they promised. We will definitely recommend McGrath to anyone who asks about our experience. More

Surprisingly pleasant Was expecting a 'normal' aggravating car dealer experience but from the time I walked thru the door I was welcomed. New management that believes in he Was expecting a 'normal' aggravating car dealer experience but from the time I walked thru the door I was welcomed. New management that believes in helping customers get what they want. Christie was great as were Michael (finance I think) More

Great experience! My wife and I are looking at replacing our aging pickup with a new SUV. We read all the reviews and decided to head to our local Honda dealer, McGrat My wife and I are looking at replacing our aging pickup with a new SUV. We read all the reviews and decided to head to our local Honda dealer, McGrath in St. Charles, and try out the CRV. We were greeted by our sales person, Christie, in the lobby. Christie was very knowledgeable and gave us a complete tour of a new CRV. After having visited a number of other dealers in the area, it was refreshing to work with a sales person who genuinely cared about our needs. Buying a new car is a big decision for us. We never felt the "BUY IT NOW!" pressure that some of the other dealers (Nissan) in the area use. We were also impressed with how clean and organized the dealership appeared. An overall great experience! More

Great experience We were considering a couple of brands in a 4 door sedan similar to the Accord. We utlimately went with the Accord because of our experience with Mark We were considering a couple of brands in a 4 door sedan similar to the Accord. We utlimately went with the Accord because of our experience with Mark. He was friendly, outgoing, understanding and knowledgeable. He was very patient as we discussed various options and helped us get what features we wanted at a price we were comfortable with. More

Honda Accord Hybrid Mark Lubrano is great. Friendly and extremely helpful. He is easy to work and very knowledgeable. I would definitely recommend Mark if you are looking Mark Lubrano is great. Friendly and extremely helpful. He is easy to work and very knowledgeable. I would definitely recommend Mark if you are looking to purchase a vehicle. More

McGrath Saint Charles I went to McGrath Honda on June 17th to browse new Civics. Right away I noticed something was different about this dealership when I wasn't swarmed by I went to McGrath Honda on June 17th to browse new Civics. Right away I noticed something was different about this dealership when I wasn't swarmed by 10 sales people. Most of the time I make it half way out of the car before someone is in my face looking for a handshake. When I was ready for assistance, I went inside and spoke to the sales manager, Frank. Frank introduced me to Christie and she helped me for the rest of the process. After numerous questions (which were swiftly answered by Christie) I decided I was ready to purchase. While the finance department was drawing up all the paperwork, Christie helped me setup my new car. Everything from radio presets to when the doors lock and unlock. I would have never been able to figure this stuff out by myself. All this was backed by the McGrath Advantage, I knew that these people genuinely wanted me to feel comfortable. The air conditioning was even out in the building and Christie went to the vending machine and bought each of us a bottle of water. Absolutely first rate experience 100/100 stars, would buy again. More

Great dealership Christie was extremely helpful and I could tell she was really trying to give me the best deal in her power. She wasn't a nuisance and let me drive th Christie was extremely helpful and I could tell she was really trying to give me the best deal in her power. She wasn't a nuisance and let me drive the car by myself. But at the same time you could tell she was always willing to ask any questions. Great dealer experience overall. More

new civic Went in to purchase a new civic ex. I was referred to Christie and could not have been more satisfied with my experience. She was direct and to the po Went in to purchase a new civic ex. I was referred to Christie and could not have been more satisfied with my experience. She was direct and to the point. She went to bat for me and worked diligently to get me into the vehicle I wanted, at the price I wanted, in the time I wanted. No games when working with her. Easy on the eyes and easy on my wallet. Overall amazing experience. When going to McGrath in st. Charles make sure you ask for Christie Ernst. Thank you again Christie I will be back to see you for my next car! Nick Capozziello More

Excellent Service I could not have had a better experience purchasing my first car. Chrisitie was very friendly sales associate and knowledgeable about the Honda ACCord I could not have had a better experience purchasing my first car. Chrisitie was very friendly sales associate and knowledgeable about the Honda ACCord that I purchased. She was able to answer all my questions and more and gave me a fair quote on the car. More