McGrath Honda of St Charles

Took my priorities into consideration Excellent experience. Took into consideration my priorities and didn't try to push any vehicle I wasn't interested in. Knowledgeable with answers to Excellent experience. Took into consideration my priorities and didn't try to push any vehicle I wasn't interested in. Knowledgeable with answers to all my quirky questions. In and out within several hours. More

Sales Experience The sales experience at McGrath Honda in St Charles was very good as all the staff appeared very knowledgeable an worked with us so all were satisfied The sales experience at McGrath Honda in St Charles was very good as all the staff appeared very knowledgeable an worked with us so all were satisfied with the purchase of our new Honda Pilot. More

Excellent service and went above and beyond by providing replacement bulbs without my mentioning - merely by their observation. Nice surprise. Nelson even let me in be and went above and beyond by providing replacement bulbs without my mentioning - merely by their observation. Nice surprise. Nelson even let me in before they opened so I would not sit out in dark and cold. More

Derek took care of all our needs Derek paid attention to what we were looking for and came up with the perfect car, options and pricing. We drove away in the new car that day and wer Derek paid attention to what we were looking for and came up with the perfect car, options and pricing. We drove away in the new car that day and were very pleased with the service he offered. Great job! More

Just Great! This past Saturday, my wife and I went car shopping which (because of numerous ‘less than great’ experiences in the past) is not one of my favorite th This past Saturday, my wife and I went car shopping which (because of numerous ‘less than great’ experiences in the past) is not one of my favorite things to do. I think I’d rather go to the dentist than go looking for cars. But I had never been to McGrath Honda in St Charles before. We had been on the lot about 15 minutes when I realized this was a different car store than the ones I’ve visited in the past. There was an overall relaxed atmosphere but also a very efficient one, and here’s a few things we experienced. There was prompt service, but it wasn’t pushy. When we had a question about a mechanical issue on the car we were interested in, our salesman didn’t try to come up with an answer on his own but took us (and the car) directly to the service manager to have our issue addressed. And the service manager immediately stopped what he was doing to focus on our concern. Our salesman Dave was outstanding and when we had a question about why the used car we were looking at was traded in, he went and got Dean (who had taken in that car on trade) to explain those circumstances. Mark went over options like rustproofing, paint protection and extended warranties and although we didn’t purchase any of those products, we never felt any pressure to do so. They respect the “no thank you” response there. The service manager Tom was (as mentioned earlier) very helpful in explaining the mechanical issue we had and also runs a very clean (and busy) shop. The finance manager Michael took us through the purchasing documents that were ready and waiting for us – no fuss or hassles here either. I hope I’m doing justice to just how impressed we were with this auto store. And although they are about 30 minutes from our home I will tell our friends about our experience with the folks at McGrath Honda in St. Charles and enthusiastically recommend that they use this dealership for their next car purchase. I cannot make that same statement about any other dealership I’ve visited over the years. And having purchased my first car in 1969, I’ve been to my fair share of auto stores. Five stars, two thumbs up, highly and enthusiastically recommended. More

WONDERFUL EXPERIENCE My buying experience here at McGrath was wonderful. Mark Lubrano, my sales guy, was fantastic, making himself consistently available outside of busin My buying experience here at McGrath was wonderful. Mark Lubrano, my sales guy, was fantastic, making himself consistently available outside of business hours via text. He fought hard to get me the price I wanted, located the specific car I wanted from out-of-state, and got the deal done...all within a little over a week. They talk a lot about "family" at McGrath Honda, and there is a reason why: they truly treat you like you are part of theirs. I could not have been more happy. More

Patient, friendly, and knoeledgeable! Dean helped me find a beautiful Honda Accord in a color I love, and a trim that fit my budget. He was very patient during 4 test drives, on 3 differe Dean helped me find a beautiful Honda Accord in a color I love, and a trim that fit my budget. He was very patient during 4 test drives, on 3 different days. And, when I made my decision, he even helped me program the Blue Tooth, radio, and walked me through listening to music through my I pod. He also showed me how to access driving directions through my I Phone on the car audio system. That was very helpful!!! He even made a follow up call a few days after the sale to see if I had any other questions. Dean was great! More

awesome I needed a new car Dean came up to me immediately , very friendly and it didnt feel uncomfortable. Will recommend this dealership and and Dean I needed a new car Dean came up to me immediately , very friendly and it didnt feel uncomfortable. Will recommend this dealership and and Dean More

Best Dealership! Derek was an amazing salesmen. He was extremely knowledgable, professional, and friendly. I truly feel that the moment I walked in the door, the whole Derek was an amazing salesmen. He was extremely knowledgable, professional, and friendly. I truly feel that the moment I walked in the door, the whole staff cared for me like I was part of their family. I would highly recommend this dealership! More

Good experience ,not at all like I thought things would go.Mark Lubrano is a very personable man. I got the car I wanted for a reasonable price.Thanks Mark. ,not at all like I thought things would go.Mark Lubrano is a very personable man. I got the car I wanted for a reasonable price.Thanks Mark. More