McGrath Honda of St Charles

Great salesperson but typical Dealership, Nothing special. The Good: The Salesperson was excellent. He was a great guy who never stopped smiling and made the less then great experience tolerable. He also hu The Good: The Salesperson was excellent. He was a great guy who never stopped smiling and made the less then great experience tolerable. He also hustled and personally helped prep the vehcile for sale. Removing stickers, cleaning glass, etc etc. Unfortunately, he has very little to do with the car buying experience. The Bad: We went in to look at a used Toyota Highlander that was priced comparable to other vehicles in the market. We offered $300 less than the sale price and was told that the price wasn't negotiable by the sales manager. I pointed out that the vehicle hadn't been properly cleaned on the inside. There was a spot on the drivers side seat and some writing/crayons/dirt on the headliner. I told the salesman that we would need to have the interior detailed to remove these spots/stains. The dealership did offer to have it cleaned but that involved us leaving the vehicle, taking a loaner and returning later to retrieve the car. We live 67 miles away from the dealership and that was not an option for us. They also offered to take $50 dollars off the price to have the inside cleaned. $50 dollars would not cover the cost of having someone professionally clean the inside. We just had a small corolla sized vehicle cleaned for $100 and I am sure a larger SUV would be more. The sales manager finally came down from his ivory tower to talk to us. He gave us a line about how the McGrath family doesn't want him discounting used cars and that the price was the price but he would knock a whole $95 dollars off the sales price of the Highlander. The sales manager also went on to say he spent his time and energy to make sure the vehicle was safe, reliable and ready to be driven home and that is why the interior wasn't properly taken care of. He referenced the price of the vehicle, almost as if buying a used car doesn't deserve the same level of quality. He also told me how he touched up the paint on the bumper of the vehicle. During the whole buying process, the people that worked there talked about how long the McGrath's have been in business and how great of a dealership and family they are. When buying a car, there are a million documents to sign stating you are buying as is with all of these disclosures but nothing about how they do not discount used vehicles and nothing on their website. Odd, it's as if the sales manager was lying to me. He did also say during our conversation that he thought the vehicle would sell for the full asking price and if I didn't want to accept his offer of $95 dollars off he understood. What I find ironic about this sales managers comments is that do you think the McGrath's would also want you to put a car on their lot that wasn't totally ready to be sold. It was obvious that someone did a poor job of preparing this vehicle for sale. The sales manager or dealership manager never double checked his employees work before putting it up for sale on the lot. The actually buying experience is very typical of a big mega car lot. You have layers and layers of bureaucracy just to purchase a vehicle. We were paying cash for the vehicle and we initially dealt with a salesperson to purchase but he has absolutely no authority. He cannot negotiate on behalf of the dealership. The sad part is he was the BEST PART OF THE BUYING experience. Why do dealerships need finance managers, sales managers, and sales people? Oh that's right because that's how they have been doing it for 50 years. Well the system is broken and that is why 8/10 people never return to the same dealership to buy a car. A little humility would have went a long way with the sales manager. But how can someone have humility when they don't have your best interest at heart?? Would you sell your mom a dirty car? Think about it, if every retail business treated their customers like a family member you would have happier customers and more return business. That doesn't mean giving everything away. The McGrath name has like 4 or 5 dealerships. They are not giving anything away. I have had worse experiences with car dealerships. Did this dealership wow me? No. They are mediocre at best. There is nothing special or unique about them. If buying a used car or even a newer car, try to find a small mom and pop location that knows how to treat people or buy from a private owner. It should not take 2+ hours to buy a used vehicle. My suggestion to dealerships such as this is to empower their sales people to take care of the customer and even be able to negotiate without having to run back to the sales manager. It makes me wonder, what if the sales manager calls in sick? How will they be able to sell a car without him there? The finance guy wasn't even sure how to do his job. He had to stop and go ask for help. How about a check list? You are charging me a documentation fee but your people don't know how to do their job. More

Dean - Not your stereotypical car salesperson. Dean. If my review could be only one word, I would gladly offer Dean's name. Car buying can be a tense experience for some, emotional for others.... Dean. If my review could be only one word, I would gladly offer Dean's name. Car buying can be a tense experience for some, emotional for others....but for me...I just really don't care about cars. But it was time. My 2005 Pontiac with 153,000 miles was well beyond it's useful life. Dean is the consummate professional. He is not a stereotypical salesperson, not pushy, not and endless string of words to get me to buy just to end the pain of being with him. He truly takes time to understand your needs and work to identify the vehicle that meets your needs from a driving experience and a budgetary standpoint. He makes a point to ensure that you understand the relevant features for the vehicle and the benefits to working with McGrath. Dean remains engaged and personable after the sale as well, checking in with you when you visit the dealership for your free car washes...even if you go there as often as I do! I'm very impressed with Dean. He understands sales and customer service...very professional. I strongly recommend meeting with Dean if you're in the market for a new Honda or one of the used vehicles at McGrath. I'm confident that you will be as impressed with Dean as I am and very pleased with the service that you receive. PS Outside of the new car buying experience, I've been very pleased with the personal interactions with the rest of the staff at McGrath. Mike (Sales Consultant) is also an excellent guy as is the service team ...especially for putting up with my once/week visit for a car wash. Thanks to the entire team at McGrath! More

Wonderful Mike(my salesperson) and Mike the finance manager both went out of their way to help me. All were nice and very helpful. i came away with the exact ca Mike(my salesperson) and Mike the finance manager both went out of their way to help me. All were nice and very helpful. i came away with the exact car i wanted for the price i wanted. Thanks to all who were involved. More

Go see Thom Koch for all of your car service needs! I've been going to McGrath St Charles for the past 11 years for all of my car maintenance needs. The only person I ask for is Thom Koch. I absolutely I've been going to McGrath St Charles for the past 11 years for all of my car maintenance needs. The only person I ask for is Thom Koch. I absolutely trust him with my Honda Accord. He is very knowledgeable and is very honest when it comes for me to understand what type of minor or major repairs need to be done on my vehicle. My car is still running smoothly at 195,000 miles and I bought it new at 11 miles in April 2004. I highly recommend Thom Koch!!! More

As sweet as can be! Excellent experience for the most part. Staff was very friendly with smiling faces. All worked very hard to make the purchase of my new 2014 Honda Civ Excellent experience for the most part. Staff was very friendly with smiling faces. All worked very hard to make the purchase of my new 2014 Honda Civic Sedan worth while. Michael Widuch in Sales that helped me was an absolute angel. He was striving to get the car that I loved for a great price and went above and beyond for it. I could not thank him enough...If your shopping for a car and trying to get someone who understands what you can afford and work with, ask for Michael Widuch. Michael the sales manager was great as well. He worked on my paperwork and finished it efficiently. Found a couple of stains in the new car, but will be cleaned at my convenience. Great customer service! More

Excellent Experience My Sales Consultant, Derek Hulke, and Mike the Finance Manager made my experience buying a Honda Accord worth coming into the dealership. I had been l My Sales Consultant, Derek Hulke, and Mike the Finance Manager made my experience buying a Honda Accord worth coming into the dealership. I had been looking around for a couple of weeks and wasn't sure I wanted to purchase a new car. I had always purchased Pontiac's in the past. Brenda More

Took my priorities into consideration Excellent experience. Took into consideration my priorities and didn't try to push any vehicle I wasn't interested in. Knowledgeable with answers to Excellent experience. Took into consideration my priorities and didn't try to push any vehicle I wasn't interested in. Knowledgeable with answers to all my quirky questions. In and out within several hours. More

Sales Experience The sales experience at McGrath Honda in St Charles was very good as all the staff appeared very knowledgeable an worked with us so all were satisfied The sales experience at McGrath Honda in St Charles was very good as all the staff appeared very knowledgeable an worked with us so all were satisfied with the purchase of our new Honda Pilot. More

Excellent service and went above and beyond by providing replacement bulbs without my mentioning - merely by their observation. Nice surprise. Nelson even let me in be and went above and beyond by providing replacement bulbs without my mentioning - merely by their observation. Nice surprise. Nelson even let me in before they opened so I would not sit out in dark and cold. More

Derek took care of all our needs Derek paid attention to what we were looking for and came up with the perfect car, options and pricing. We drove away in the new car that day and wer Derek paid attention to what we were looking for and came up with the perfect car, options and pricing. We drove away in the new car that day and were very pleased with the service he offered. Great job! More