McGrath Honda of St Charles

Dealership is great. Waiting 2.5 hours for a prescheduled appointment for an oil change and new battery isn’t. I will never understand the crazy long turn around times for what should be a quic prescheduled appointment for an oil change and new battery isn’t. I will never understand the crazy long turn around times for what should be a quick (1hour tops) appointment. More

Great work - thanks Carlos was really great to work with - communicated well along the way and helped me understand what was going on. I'll definitely come back for servi Carlos was really great to work with - communicated well along the way and helped me understand what was going on. I'll definitely come back for service. More

Purchased of 2019 CR-V Excellent service by Darek Smorczewski and Jason Landgraf. Darek explained very well to me and wife all the features of the CR-V. We're not ready to b Excellent service by Darek Smorczewski and Jason Landgraf. Darek explained very well to me and wife all the features of the CR-V. We're not ready to buy a new car then yet, but Darek was able to convince my wife and myself to buy it. Jason did a great job as well in the financing. More

air bag recall In fifteen min early told about hour and a half to two hours. Done in little over an hour and had a detailed inspection explained to me by Mike.Very h In fifteen min early told about hour and a half to two hours. Done in little over an hour and had a detailed inspection explained to me by Mike.Very happy with total experience Mike Nilles was my service consultant. More

Great service and experience at the St Charles location. After having an issue with a used car, they were quick to correct the issues. Thanks so much. After having an issue with a used car, they were quick to correct the issues. Thanks so much. More

My appointment started on time. Service was completed in a timely manner, and a detailed inspection was reviewed with me before I left the dealership. a timely manner, and a detailed inspection was reviewed with me before I left the dealership. More

Accord regular maintenance Easy check-in, great service, and attention to detail. My service rep was friendly, very helpful, and fully explained the service they were going to p Easy check-in, great service, and attention to detail. My service rep was friendly, very helpful, and fully explained the service they were going to provide. He even suggested a lower cost option since the previous service provided had already checked many of the same items. More

Previous Lease Account Received a bill from my last leased vehicle, which it had been taken care of by McGrath Honda. I spoke with Honda Financial Services and explained to Received a bill from my last leased vehicle, which it had been taken care of by McGrath Honda. I spoke with Honda Financial Services and explained to Rep how McGrath Honda had handled the old and new lease. But she insisted that I still have a pending Bill. I called my sales Rep at McGrath Honda and he assured me that there was no problem and not to worry about it. I returned to McGrath Honda and spoke my sales rep for a couple minutes, told me to go home and he'd call me later. He did and informed that as he promised, there no pending bills on previous lease. Now I can continue enjoying the coming a new year with our new car. Thanks McGrath Honda for the excellent service and great professional personnel. More

Very salsey, but overall good I went in to buy a used car and was treated very well. I enjoyed the process more than other car purchasing experiences I’ve had in the past. I negoti I went in to buy a used car and was treated very well. I enjoyed the process more than other car purchasing experiences I’ve had in the past. I negotiated the exact price I was wanting to pay and they worked with me to give me what I wanted. More

Overall great service. Great service! Wasn’t helped right away after getting out of my car, but seemed busy at the time. Free oil change, but waited a little longer than the Great service! Wasn’t helped right away after getting out of my car, but seemed busy at the time. Free oil change, but waited a little longer than they said I would be waiting. More