McGrath Honda of St. Charles

Overall Service I don't know why but every-time we bring the 2015 Fit in for service that is not an oil change, brakes or routine maintenance it seems as if we get th I don't know why but every-time we bring the 2015 Fit in for service that is not an oil change, brakes or routine maintenance it seems as if we get the "I don't think you know what your talking about" look. As an example, we had a problem with the electric push button start - my wife tried to explain it was the push button. All we got was that " we can't look at it unless it's replicated" - well if it works then it doesn't how do you replicate when you bring it in? That's why we bring it in because something is acting up or not working correctly. Now we have an issue with the dash board lights after the "push button" was fixed - again, can't do anything until it's replicated. She explained we have to bang on the dash to get it to work but that did not phase anybody. Both issues we looked up and there are Honda issues with the push button and with this dash light (NHTSA - 34 issues) - with this dash board issue we were over 300 miles from home without knowing our fuel level - kind of concerning so that's why we brought it in. Overall the staff is friendly, prices are in line and routine service is good - never had a call back but just can't seem to get someone to address the needs or acknowledge the issue when we bring it in which causes us to keep coming in for the same issue. More

Great I called on a Monday afternoon for an "A 1" service notice (oil change etc.) on my CRV & was surprised to be able to schedule an appointment for the I called on a Monday afternoon for an "A 1" service notice (oil change etc.) on my CRV & was surprised to be able to schedule an appointment for the same day. I chose to bring the car in the following morning. I had the work done while I waited & it was done very quickly. The staff was very friendly. More

Excellent experience from start to finish. Max and Dave did an outstanding job explaining options, finances, and requirements. Nellie was exceptional in the business office. Max gave a comprehe Max and Dave did an outstanding job explaining options, finances, and requirements. Nellie was exceptional in the business office. Max gave a comprehensive and informative presentation on the options and changes on the new models. Overall, I couldn't be more pleased with the experience. More

Sherry made the entire process seamless. Her knowledge of the car, it’s many features is outstanding. She went the extra mile by programming the many options to suit my needs. the car, it’s many features is outstanding. She went the extra mile by programming the many options to suit my needs. More

Thank you for saving the day when I got a flat tire. You were so kind and caring. I really appreciate you taking my car in so quickly and even offering me a ride to my appointment. You are the best! were so kind and caring. I really appreciate you taking my car in so quickly and even offering me a ride to my appointment. You are the best! More

Recall service every thing went well and completed in a timely manner. This was a recall repair that I was notified of by a phone call. Helpful. every thing went well and completed in a timely manner. This was a recall repair that I was notified of by a phone call. Helpful. More

Darek S. at McGrath Honda of St. Charles was the reason I bought my new vehicle. He was knowledgeable and professional, but more importantly he was friendly, approachable and sincerely cared about finding m bought my new vehicle. He was knowledgeable and professional, but more importantly he was friendly, approachable and sincerely cared about finding me what I really wanted in my budget. Not once did he pressure me to go above budget or settle. He is a class act and this dealership is lucky to have him. More

Waited in que for about 15 mins while they were taking cars in the other bay...nobody witnessed that there is a customer with appointment waiting for so long. Had to fetch a service rep myself. Service co cars in the other bay...nobody witnessed that there is a customer with appointment waiting for so long. Had to fetch a service rep myself. Service consultant was good at follow up. More

All personnel are polite and listen to needs Every individual we worked with (sales consultant, manager, finance) listened to what we needed to purchase the vehicle and met those needs. We had n Every individual we worked with (sales consultant, manager, finance) listened to what we needed to purchase the vehicle and met those needs. We had not intended to purchase on this day, but we ended up driving home a new Honda. More

B1 Service The service writer was extremely courteous and offer me a ride back to the office since I was on my lunch break and they were a little busy. Someone The service writer was extremely courteous and offer me a ride back to the office since I was on my lunch break and they were a little busy. Someone picked me up after work when my car was ready. I very much appreciate the shuttle service. More