McGrath Honda of St Charles

BEST EXPERIENCE EVER........A must read!!!!!!!!!!!!!!!!!!! It all started with not being able to decide between the pilot in the Durango it is later I received a text message alerting me to the fact that the It all started with not being able to decide between the pilot in the Durango it is later I received a text message alerting me to the fact that there it was touring Honda in St. Charles. I responded to the text "what color?" I was told gray and black well I responded no thanks I'm looking for white I quickly received another text claiming that they do at a white one but it was used but said it was 2016. So of course I'm interested mainly because I'm looking for a 2016 now I just have to know how many miles are on it let me just tell you my excitement when I find out that there's only 4000 miles on it for the next four hours I spent texting back-and-forth with Amanda. I end up going on silence for a period of time that gets me very nervous so I decide to call the dealership and I get Frank who just so happens to be the "used car sales" specialist that I need. Right about this time it's around 6pm and I live about an hour away I fill him in on the details of my previous few hours of conversations with Amanda and he lets me know that he cannot locate the vehicle on the property that I am interested in. Needless to say I am a little bit nervous so he tells me he's going to call me back after he finds out where it is! I've already emptied out my vehicle with everything that was in it and I've already packed up my kids and I have decided that I'm going buy this vehicle.... So where is it? "Papageorgio to the rescue!" When I get the call to tell me where the Pilot was.... I was already in route to the St. Charles Honda, which let me remind you is an hour away from where I live. So about 15 min later, Frank calls to tell me that the vehicle that I am interested in is on in an extended test drive and it is not available but I can check that tomorrow and I tell him that is just simply not acceptable that I am already on my way and I will be buying the vehicle! Thank goodness Papageorgio took it upon himself to become my hero and by far the number one most deserving of an award for the best car salesman! Papageorgio aka Mike actually went and picked up this vehicle especially for me knowing how serious I was about wanting to buy this vehicle that he got the nerve to take me on a test drive in it while it was completely filthy this guy had a lot of nerve. But more important he had so much faith in this vehicle so much faith in himself, and I don't really know how to explain how well they ALL handled probably one of the most difficult customers that could have walked in at 8:15 on a Thursday evening I came in with two youngsters ages six and eight- priceless! Lucky for me my kids were very very well behaved because it took us until after midnight to close the deal but let me just say the customer service that I received from Frank Mike and Dustin was the most super friendly, honest, and welcoming. I am so superiorly satisfied with my vehicle my purchase and everything that has taken place that I commend St. Charles Honda and I give them the highest level of recommendation! Thank you for what you all did that night and continue to do since my purchase!!! More

Leased 2 Cars from McGrath Honda We have used McGrath Honda of St Charles for many years now. We needed two new vehicles and spent Memorial Day afternoon trying to decide which two mo We have used McGrath Honda of St Charles for many years now. We needed two new vehicles and spent Memorial Day afternoon trying to decide which two models were the best fit for our family. We have worked with Carlos Fuentes for several years and he is a wonderful sales guy. He is patient, explains everything clearly and works to help the buyer get the best options possible. All of the sales managers, finance and service team have been helpful and pleasant to work with. Carlos is an absolute pleasure to deal with. We highly recommend McGrath Honda of St Charles. More

Bruce is the best I recently visited the dealership to look for a new car. I was fortunate to have Bruce Naumann as my salesman. He was extremely friendly, helpful, pat I recently visited the dealership to look for a new car. I was fortunate to have Bruce Naumann as my salesman. He was extremely friendly, helpful, patient and knowledgeable. He took the time to go over all the details of the cars I was interested in purchasing without trying to pressure me into making a deal. I feel he went above and beyond the role of salesman to make sure that I was happy with my purchase. I generally dread going to car dealerships and dealing with pushy salesman, but Bruce was a gem and made the whole process easy and painless. More

Go see Conrad Gomes at McGrath Honda in St. Charles today! We knew our older car needed to be replaced, but put off purchasing a replacement as long as possible. We visited several dealerships during our searc We knew our older car needed to be replaced, but put off purchasing a replacement as long as possible. We visited several dealerships during our search for a used vehicle with low miles, pristine interior, a record for reliability and great gas mileage. We found a few vehicles at other dealerships that could have worked, but didn't like the atmosphere or the attitude of the salesmen. When we stopped by McGrath Honda in St. Charles, we were greeted warmly by Conrad Gomes, who seemed more interested in helping us find the right vehicle and explaining the features of the various models we test drove than making a sale. The Saturday we visited, Conrad ended up not having a vehicle we were interested in so we exchanged contact information. The following Monday, Conrad and his sales manager both contacted us by phone to say they now had a vehicle they thought would be a perfect fit for us. We ended up driving to St. Charles on Tuesday evening and purchasing the car. We are thrilled. Conrad phoned us the day after the sale to make sure we were happy with the purchase and offered to explain any features (like Bluetooth) that we might not be familiar with how to work. Within a week, we also received a hand-written thank you note in the mail from Conrad. Thank you to Conrad and the team at McGrath Honda in St. Charles for an amazing car buying experience! More

Great Experience at McGrath Honda! I purchased a 2016 Civic Touring and I easily found the car I wanted on the dealer site. After sending an e-mail out late at night, I received a call I purchased a 2016 Civic Touring and I easily found the car I wanted on the dealer site. After sending an e-mail out late at night, I received a call from Ben who was more than helpful getting the information I needed and to help me with financing. I came in that very night after Financing was approved and picked up the car. Ben was helpful throughout the whole process and understood that I didn't need to be shown every little feature on the car. More

An excellent car buying experience! When I came to McGrath Honda, I had an idea of what I wanted but didn't know all of my options. Michael J. Pompilio was a very knowledgeable salesman When I came to McGrath Honda, I had an idea of what I wanted but didn't know all of my options. Michael J. Pompilio was a very knowledgeable salesman that helped me pick a car that checked off everything on my list and still stayed within in my budget. I would recommend Michael and McGrath Honda for anyone looking for a new Honda vehicle. More

Best Experience Ever! Sue and I came to McGrath only to get information on the mechanics of an auto lease. Michael was friendly and welcoming and answered most questions wi Sue and I came to McGrath only to get information on the mechanics of an auto lease. Michael was friendly and welcoming and answered most questions without us asking. He introduced us to the Lease Manager who clearly explained the lease program in detail. This convinced us a lease was right for us at this time. Michael then showed us a car that fit our budget and needs. We were pleasently surprised at the sporty look and driveability of the 2016 Civic LX 4 dr. That sealed the deal and our next stop was with the Business Manager who quickly and effectively explained the three optional packages. After he explained the closing paperwork we signed and fianilized the deal. Sue and I both agreed this was an an execeptionally positive auto dealership experiance. More

Excellent Experience We had the pleasure of buying a Pilot from this dealership. Rob was knowledgeable, helpful, and a great salesman to work with. We were very impresse We had the pleasure of buying a Pilot from this dealership. Rob was knowledgeable, helpful, and a great salesman to work with. We were very impressed with his honesty and ability to get us the deal we wanted. I would highly recommend using McGrath Honda of Saint Charles! More

Great used sales experience I learned a lot this evening that will help us in purchasing our next van. Rob Capozziello was exactly what I hoped to to get for a sales person. H I learned a lot this evening that will help us in purchasing our next van. Rob Capozziello was exactly what I hoped to to get for a sales person. He was prompt, knowledgable and the right amount of follow up without being overly pushy. He should keep up the great work. People like me appreciate salespeople like him. Mark More

Ask for Carlos Fuentes I went to this dealership yesterday for a lease deal that was advertised and went home very pleased. Carlos was our salesman, he was professional, si I went to this dealership yesterday for a lease deal that was advertised and went home very pleased. Carlos was our salesman, he was professional, sincere and friendly. I will definitely work with him the next time I'm looking for a Honda. More