McGrath Honda of St Charles

Helpful, friendly, and knowledgeable. My wife and I have purchased three vehicles from McGrath Honda St. Charles over the years and we have always been pleased with their service. My wife and I have purchased three vehicles from McGrath Honda St. Charles over the years and we have always been pleased with their service. More

Buying a new car was easy Our salesman was knowledgeable, friendly and listened to what we wanted. He was not pushy but wanted to provide us with the best service. The dealer Our salesman was knowledgeable, friendly and listened to what we wanted. He was not pushy but wanted to provide us with the best service. The dealership was clean, had a good variety of vehicles to inspect and was located in a good part of town that was easy access. I was imptessed that the company had a dealer in the town where we have a condo in Florida.. More

Quality Customer Service Your sale person promptly met us outside. He answered all our questions. He was patient not pushy as we went through the process of purchasing used or Your sale person promptly met us outside. He answered all our questions. He was patient not pushy as we went through the process of purchasing used or new. More

Great Experience from beginning to end. Michael was extremely helpful from the moment I walked in until the moment I purchased. He was very friendly and explained things thoroughly. I would Michael was extremely helpful from the moment I walked in until the moment I purchased. He was very friendly and explained things thoroughly. I would highly recommend him and this dealership. More

Great dealership experience Mike Pompilio is the reason I bought my car from McGrath Honda in St Charles. The rapport Mike built with me and my family made the entire experience Mike Pompilio is the reason I bought my car from McGrath Honda in St Charles. The rapport Mike built with me and my family made the entire experience stress free. More

Great Experience The entire team made our car buying experience pleasurable and simplistic. A car is a significant purchase and the process should be made easy, which The entire team made our car buying experience pleasurable and simplistic. A car is a significant purchase and the process should be made easy, which McGrath Honda did and did well. The sales team helped get the exact car I wanted within 24 hours (they didn't have color specs in inventory), showed us how everything worked in the car and made appropriate settings based off a pre-established questionnaire, and the finance department expedited the financing process. Best car buying experience to date. More

Xcellent This dealer and it's staff have consistently serviced our needs. Where as we could go 3 miles away (and have tried) we choose the drive to St. Charles This dealer and it's staff have consistently serviced our needs. Where as we could go 3 miles away (and have tried) we choose the drive to St. Charles for the sales as well as maintenance experience. Hard to believe it. But true! More

purchased leased CRV mike made it very easy to do. we have been Honda owners for 10 years (5 cars) when the time comes for another car we will come and see Mike again mike made it very easy to do. we have been Honda owners for 10 years (5 cars) when the time comes for another car we will come and see Mike again More

POTENTIAL BUYERS BEWARE!!!! The car business is such a competitive and cut throat business and I have no doubt that some of the people that own car dealership are honest and repu The car business is such a competitive and cut throat business and I have no doubt that some of the people that own car dealership are honest and reputable. However, they tend to do a horrible job hiring people who work for them. To expedite the purchase process and not wanting to haggle back and forth on a purchase, I contacted the dealer’s internet sales department and was given an “E price” for a new CRV, which I felt was fair. I was assured the car was new and they would have it ready on their lot for me to test drive and purchase at the price I was quoted online. I was also given a price for my trade in, which was in outstanding condition as confirmed by the salesperson at the dealer. When I got there the person I was supposed to meet was MIA, Mike Bennett was ready and willing to help, and I have no complaints about my interaction with him. Much to my chagrin, the car was not at the dealership, we drove to a remote lot to get the vehicle, the car had almost 300 miles on it and the low fuel light was on, good thing we did not go for a long test drive. Mike was apologetic and stated that is the only vehicle they had in the color I wanted. I was then told the used car manager was gone for the day, however Mike gave me a trade in value from Edmunds website which was close to close to what I had received online, I felt I could do a few hundred dollars better and told him that. He then disappeared for 10 minutes, I was not expecting the old antiquated “good cop, bad cop” routine. Mike came back with his Manager Shiraz, who oozed of arrogance and came across as being full of himself; he immediately low balled me with a price that was $1500 less than what I was quoted by Mike and what I had received prior to coming to the dealership. I decided I would be better off giving my business to someone else, I would rather pay a couple hundred more than to entertain someone like Shiraz, whose tone and delivery is so poor that he should not be working in a field that involves dealing with people. This dealer lost by business because of Shiraz who was full of himself and suffers from an inflated ego. I wonder how much more sales, ownership is willing to lose, before Shiraz goes from being an employee of the company to a customer. More

Unprofessional, disrespectful, false quotes We went in to lease a new civic.They agreed to honour a quote from a competitor dealer and told us to come and that the quote would be honored. We spe We went in to lease a new civic.They agreed to honour a quote from a competitor dealer and told us to come and that the quote would be honored. We spent 2 hours, did all the paper work,test drove, asked and made sure we were on page with our quote (ran the credit) and at the very end they stated they cant give the car for the quote we had and offered a price higher than any other dealer we asked. Finance person Shiraaz was worse than a slacky used car salesman. We didnot agree to his pathetic counter-offer (again higher than anyother dealership) and at my defense i only claimed why they agreed to match a quote from elsewhere and call us in (have email and voicemail proof) when they clearly couldnt and his response to that and i quote "this is what happens when people like you bring in fake quotes". This utterly shrewed and disrespectful employee is a disgrace working at Mcgrath. It felt no less than being at a crappy dealership where customers and respect dont matter but whatever it takes to sell does, and if you cant close the sale, treat the customer like crap. Extremely disappointed. I own an acrua from mcgrath acura westmont and never have i ever been treated with such rudeness and disrespect, that always made me believe the name mcgrath honda and acura distinguish themselves from other dealers due to their sincerity and courtesy towards their customers,but Shiraaz definitely made me rethink the trust i had in this dealership and its counterparts. I would pay a higher price anywhere else than purchase or step foot in that dealership More