McGrath Honda of St Charles

missing wheel lock key I am here to give a thumbs up to Sales person Chance Drake for helping me out with a problem about missing Wheel lock key. I bought my 2017 Honda I am here to give a thumbs up to Sales person Chance Drake for helping me out with a problem about missing Wheel lock key. I bought my 2017 Honda Civic sport hatchback back in July 2017. They have a mcgrath advantage for a free year of service. So they are the ones whos servicing my car, After a year, I'm on my own, I am attempting to rotate my tire thats when I found out I am missing the wheel lock key. I never touch my car for service and they are the only ones who serviced my car. So I immediately went to the dealer to asked for a key. Mr. Chance Drake is the one I approached. I told him my situation and immediately help me. Looked at my tire and try to find a wheel lock key spare. He even asked for other tech Matt, and they all went to check my tire with some other techs that I failed to asked for their names. I truly appreciate their help. After a couple of minutes at back and forth looking for the right key, finally Chance found a spare key and I was expecting to pay some for it. But he just give it for free. I was surprised he did that. I am not there for service and he didn't hesistate to help me. I know it sounds like "it's just a key no big deal" but if you're in my situation. After a year you just found out that your missing a wheel lock key and it's hard for you to convince them that you did not lost it and blame to them. He understand my situation and helped me immediately and that where I am mostly impressed at. He did exemplary job and because of that I will purchase my next car with him in the future. I don't usually write reviews especially long ones but this is some situation that you must give creditr to someone who did something special to customers. Chance Drake is that man for me. Highly recommend when you do business on this dealership. Thumbs up! More

Do not ever buy or request service from this dealer We purchased a Honda late last year. First month , sensor malfunctioned and hatch froze up refused to open. Wrote numerous emails and a chat to dealer We purchased a Honda late last year. First month , sensor malfunctioned and hatch froze up refused to open. Wrote numerous emails and a chat to dealer no response. Kept receiving nonsensical marketing but not a single courtesy call or email response. Go for first oil change to different Honda dealer find out that air and cabin filter missing. Call up Mc Grath Honda St. Charles only to be told how do you know the other Honda dealers did not remove the filters? Be very careful Honda, about the dealers you accept. This will probably be the last Honda we buy at this rate. More

bad service over charged They should have knowledge of dmv rules. They charges and they charged again for their fault as the finance department lady doesnt have knowlege what They should have knowledge of dmv rules. They charges and they charged again for their fault as the finance department lady doesnt have knowlege what is the procedure for transfering plates Will not visit again this location More

Shopped around. Bought here. We went to several Honda dealerships before we found the car we wanted and were so happy that we found it here. Everything about this dealership is f We went to several Honda dealerships before we found the car we wanted and were so happy that we found it here. Everything about this dealership is first rate. Their cars are great. Out salesperson, Carlos, was up front, honest and truly helpful. He showed us things about used cars that we did not know. I have been buying cars for 43 years and I am sure I am going to give Carlos the first shot at the next one I buy. But, it is not just the Salesperson that impressed me. The whole team was very professional, friendly and helpful. Best car buying experience I have had. More

Service issue I have has been ignored 5 times. I spoke with customer care rep & sent Email. No response. Called & Emailed G.M no response. Called service mgr & promised a call on Monday...still I spoke with customer care rep & sent Email. No response. Called & Emailed G.M no response. Called service mgr & promised a call on Monday...still waiting...it Tuesday late afternoon. More

Used Acura MDX Went in to test drive the used MDX. Carlos was great to work with! He was pleasant and listened to what I found wrong with the car. The tires they'd i Went in to test drive the used MDX. Carlos was great to work with! He was pleasant and listened to what I found wrong with the car. The tires they'd installed we're the wrong size for the vehicle and he eventually got London and TJ involved. TJ said he would install the correct size of brand new Firestone Destination LE2 tires as well as repair the rear cupholder. At that point, London and I hashed out the final trade-in value and I decided to buy. I did have to wait quite a long time to see the Finance lady. While I waited Carlos found a phone charger cord for me and provided a bottle of water. The finance lady (don't recall her name) seemed a bit unsure of the paperwork and it took extra long. The gentleman who is above the finance person noted earlier provided me a slightly better loan rate which was appreciated. Thanks to Carlos and London. More

Really bad service No one greated me when I walked in. Had to ask for help, the guy didn’t seem enthusiastic about what he was doing. They were able to provide the servi No one greated me when I walked in. Had to ask for help, the guy didn’t seem enthusiastic about what he was doing. They were able to provide the service that I originally came in for but when a situation arose where there was something wrong with the car because of something that Honda service did and not anything that I did or that the car did on it’s own but a Honda service that made a mistake, they refused to pay for it and said I would have to pay for their mistake at an outrageous price. They told me if I wanted it fixed I would have to pay for their mistake or call another dealership. So I called the dealership at valley Honda in Aurora and they took care of everything. They picked up my car from my own home so I didn’t have to waste more of my time, they fixed the honest mistake that was made by Honda and I didn’t have to pay a dime. They texted me and called me continuously with updates and dropped my car back to my house same day. Now that’s how to take care of a customer. Go to the valley Honda in Aurora because the McGrath dealership didn’t help me at all when the problem arose. this really shows what kind of business they are running compared to the other Honda dealership. I’m just being honest of how the situation played out. They could have handled the situation differently and they didn’t. More

Awful customer service. I purchased the car from this dealer six month ago and today I went to do the oil change, the sales guy was rude and was not helpful when I asked abou I purchased the car from this dealer six month ago and today I went to do the oil change, the sales guy was rude and was not helpful when I asked about changing the oil. He even try to fight with me when I came next time to ask for help. Long story short, basically they do not care about your car once you buy from them. All they care about is sales but not customer service. Stay away from them. More

Horrible experience Went in for a simple oil change, tire rotation & detail... left with damage to my front door! They took fault which I respect but door was not fixed p Went in for a simple oil change, tire rotation & detail... left with damage to my front door! They took fault which I respect but door was not fixed properly & some door components do not work. When I asked about warranty on the door repairs he told me not to worry about the work! DO NOT RECOMMEND DEALERSHIP SERVICE DEPARTMENT!! More

Best experience I have ever had I recently totaled my car and was in need of a new vehicle quick. Michael Pompilio took the time to narrow down exactly what my wife and I were lookin I recently totaled my car and was in need of a new vehicle quick. Michael Pompilio took the time to narrow down exactly what my wife and I were looking for and picked the perfect vehicle. Our time at the dealership was later in the night which extended past closing but Michael never rushed us or made it seem like we were keeping him late. This was the best experience I have ever had while purchasing a vehicle. More