McGrath Honda of St Charles

Bait and switch What a horrible experience. Found a car we really liked and thought Luis the sales person was dealing with us fairly. He committed to a firm price b What a horrible experience. Found a car we really liked and thought Luis the sales person was dealing with us fairly. He committed to a firm price both in writing and in person and then put us in front of a shark named Max that gave us the classic dealership treatment. Why can't these guys evolve?? First we noticed body damage that they failed to disclose. Then they added $1,000 to the firm price and over $2,000 in "accessories" to the deal. We walked out angry and frustrated over the amount of time and energy we wasted. Honda makes great cars but they really need to evolve their sales process into the the 21st century. More

Darren Smorczewski Excellent experience and Darren Smorczewski is the best. We were treated well and the dealership was top notch. I can not recommend them more highly. Excellent experience and Darren Smorczewski is the best. We were treated well and the dealership was top notch. I can not recommend them more highly. More

Trading in my Toyota I was impressed with the McGrath Honda of St. Charles, Jose Barrera- our sales rep in particular. Unlike many of the dealerships we exhaustingly visi I was impressed with the McGrath Honda of St. Charles, Jose Barrera- our sales rep in particular. Unlike many of the dealerships we exhaustingly visited, Jose was not full of himself and conducted himself as a professional. He did not make false promises and eventually came through with everything we were looking to have with our new auto. I went in looking for a used vehicle, and came out with a new auto. (spending as much money as I thought I would have to for a used) I also appreciated the fact that they took the time to tell me who to ask for in the service area, so we were not just a passing thought for a quick sale. More

Most Dishonest Place on Earth! Recently bought a 2018 Odyssey here. The van said it had 95% oil life remaining, but the oil didn't look great on the dipstick. I decided to change Recently bought a 2018 Odyssey here. The van said it had 95% oil life remaining, but the oil didn't look great on the dipstick. I decided to change it, and it was the worst oil I have ever seen drain out of an engine (been changing oil for 20 years). Not only are their sales practices dishonest, but also the service. There is NOTHING good about this dealer. Find another! More

Wow.....Just wow. From the second I walked in I knew this dealership was going to be a great one. No one came rushing over and attacking me like car dealerships normall From the second I walked in I knew this dealership was going to be a great one. No one came rushing over and attacking me like car dealerships normally do. Instead David Kolinen walked up to me introduced himself and said if I need anything to let him know. I was able to walk around the lot without two or three people watching me and waiting to pounce. Once I found a couple of cars I wanted to see I spoke with David and without hesitation he grabbed all the keys for me and out we went. David was very knowledgeable about the cars and the features before we even opened the door. A+ for that David. Once I decided on the car I wanted David and his team went above and beyond to help me in any way possible. The process was quick and friendly the entire way through. Needless to say if I ever need a new car I will definitely be back. Thank you guys. More

Rocked my socks off! Eddie R was the best salesperson I have ever dealt with & knew all of the specs on the honda models I test drove (well over 7; I’m indecisive). I trul Eddie R was the best salesperson I have ever dealt with & knew all of the specs on the honda models I test drove (well over 7; I’m indecisive). I truly believe Ed and Alex P gave me the best deal on my Honda CR-V & will always recommend them to my friends & family. More

Great Experience! Great experience with Maxwell purchasing my new car! He was very knowledgable about the cars. Alex was a huge help getting to the numbers we needed. Great experience with Maxwell purchasing my new car! He was very knowledgable about the cars. Alex was a huge help getting to the numbers we needed. More

Used car manager and internet manager lack basic communicati Called today 5 times myself to work out some details to by my wife a car. Then my wife spoke with them 3 times and the final conversation was please h Called today 5 times myself to work out some details to by my wife a car. Then my wife spoke with them 3 times and the final conversation was please have car cleaned and ready, because we are short on time and in addition we had an hour and half drive, they said no problem. We filled out the online financial paperwork and guess what when we showed up they showed us the fairly priced vehicle. This is where everything went bad. 1. Car was filthy. Their excuse was they didn’t get communication from Sherri that we where coming in. Even though we made it very clear to Sherri we were and she confirmed she would let the manager know. 2. We asked Sherri to look over the vehicle and make sure it was in good shape before we made the drive. She insisted it was only to find out upon arrival the front driver side tire was very low on air, both rear doors trim was busted at clips and fallen off, and the back trunk door was rusting on a 3 year old vehicle. 3. We spoke with the manager Alex who assured us he could clean it up and fix the things quickly. He took the car in the shop while we waited hour and half. Pulled it back out and said look at it again. They did nothing but put air in the front tire that was low. Car still filthy, clips still busted because they had none in stock, and no touch up paint done like promised to cover rust spots. At this point I got my kids, from the kids room and left with my wife. 4. We get in car and Alex the manager walks to our car only and says he is sorry. We explain they haven’t done anything in the 2 hours we where there, but put air in tire. He said he could fix it. We said we are good. What he does next is what kills me. He then says “ well sorry I should of gave you a different sales person because she could of done a better job handling this.” He was referring to a sales girl who had nothing to do with Sherrie or Alex mistakes. It’s a shame that the McGrath family employees a manager that puts a Car on the lot for sale that’s filthy and has obvious broken items on it. Then has the nerve to blame his poor sales girl because he and his internet lady Sherri couldn’t do their jobs. As I was in the middle of explaining that to him he literally turned his back and walked away. So the 2016 Honda Pilot with 45,000 miles white Beige interior look it over before you buy it. More

Professional We went to Honda to help our daughter look for a new car. We had a very professional experience dealing with Max. He was knowledgeable about all the c We went to Honda to help our daughter look for a new car. We had a very professional experience dealing with Max. He was knowledgeable about all the cars we looked at and test drove, He followed up courteously but was not pushy. Our experience was positive More

STAY AWAY...EXTREMELY DECEIVING DEALERSHIP We were looking for a New Honda Pilot Touring and wanted to close the deal right away. Another dealership told us a great price but they were about 3 We were looking for a New Honda Pilot Touring and wanted to close the deal right away. Another dealership told us a great price but they were about 30 miles from where we lived. So we asked McGrath St Charles to see if they can give us the same deal. We had previously purchased another vehicle thru them 3-4 years ago and I remember there were hiccups in that sale as well. Against my better judgement, I agreed to let my husband contact them and see if a deal could be worked out. They told us a price that worked for us over the phone. We went right away to close the deal. Upon getting there..they made us wait a good 30-45 min while they were doing the paperwork. We had been there couple of days earlier to test drive the Pilot and we were told that it was the exact same car we are being given. After 45 min, the sales guy comes over and says oh theres been a hiccup. The car you test drove 2 days ago was rear ended on another test drive (how convienient) and now the only other car we have in the color you want is a dealer demo car with miles on it. You're telling me that a car was rear ended in the past 2 days and NO ONE in the dealearship was aware about it to inform us over the phone?? You had to drag us to the dealership and then you realize?? We go out to look at this other car and first thing I notice is its dirty. Theres dirty shoes on the back seat, coffee stains etc. They say oh we will detail it before you drive it out (mind you we had only 1 hour till dealership closed so not sure what kind of detailing gets done in 1 hour) . I was hesitant but thought surely since they screwed up and now compensating with giving us a technically used car, that they would budge on the price to a number we would be happy with. The guy comes back and says oh we cant do anything about the price. SO you're telling me, you made the deal with me for a brand new car. Got me to come in. Then due to your own screwup, you're selling me a used car and you won't even budge on the price?? We already have the email from the other dealership and could have easily just gone there and it would have been a smooth transaction. They then tried to sell the Elite version which was a good 4K more and tried telling us that they are losing alot on selling us an Elite but we had done our research and we knew others would easily match the price they were offering. Needless to say my husband and I walked out wasting over 2 hours at this dealership. We both felt like they thought they could convince us to buy a car with 1400 miles on it for a price of a new car or convince us to buy the Elite. I usually don't write reviews but I felt so deceived by this dealership and the salesmen. I know they must use these tactics of cars being convieniently rear-ended etc and convincing people to settle on another used car. I wanted people to read this review and either avoid this dealership completely or be careful and know that this is just another tactic they use to cheat customers ...even returning customers. STAY FAR AWAY. More