McGrath Honda of St Charles

Great place to buy a car. My salesman Austin was very friendly, knowledgeable and helpful. My salesman Austin was very friendly, knowledgeable and helpful. More

My 19 year old son was in an accident, and totaled his car. He found a Hyundai Tucson online at McGrath Honda. He went with my husband to take a test drive, and loved the truck. He purchased it 2 months a car. He found a Hyundai Tucson online at McGrath Honda. He went with my husband to take a test drive, and loved the truck. He purchased it 2 months ago...and got the 90 day warranty . He didn't have an additional $4,400 for the extended warranty. He started having issues with his truck 2 WEEKS after he got it. He was traveling to Pennsylvania, and was told the warranty didn't reach that far. Now, his truck was revving at high speeds while stopped in traffic, and his truck died several times. He went to AutoZone to see what code popped up. It was catalytic converter issue. He made an appointment to bring it in to McGrath. He was there over 4 hours, and told he needs a new catalytic converter, as well as some other things that needed to be replaced. At a total of over $3,300. My son doesn't have that kind of money, so then I got involved. I spoke with GM named Jeff. He was trying to explain that it wasn't covered and he needed to pay this amount. I told him he doesn't have that money, and this truck should not be having these kind of issues two months after purchasing it. Jeff told me that he would be getting back to me in a little while, while he spoke with the technician that was working on my son's truck. He never called me back. I had called a little later in the afternoon, and I left a message. He STILL didn't call me back. That was this past Friday. I can understand if people are busy, but he still should have called to say I haven't forgotten about you, I'm still waiting on information from the technician. He did nothing. Here comes Saturday morning, after they opened, and Jeff still did not call me back. I had to call again on Saturday afternoon, only to be told by Jeff that there's nothing that they can do, about the price. I told him I want my son's truck put back together and I want it ready for pickup today... Monday, February 17th. As of this morning, Jeff STILL DIDNT CALL ME BACK! My brother-in-law took my son in to pick up his car without further incident. McGrath prides itself on its wonderful customer service, well, that wasn't the case with us! I would not recommend going there! And I certainly wouldn't recommend purchasing a vehicle from them! If I can give it zero stars I would have. More

Bought here a little less than a year ago. At the time Ivan was young and new, but refreshingly honest, respectful, hospitable, and if we'd ask a question that he wasn't certain of the answer At the time Ivan was young and new, but refreshingly honest, respectful, hospitable, and if we'd ask a question that he wasn't certain of the answer to, he wasn't afraid to reach out to colleagues rather than making stuff up or changing the subject. He wasn't pushy and has reached out to continue to make sure we have been happy with our Honda Pilot regularly. It's nice to see quality customer service and genuine concern and caring in an era where younger folks seem to be increasingly apathetic as to the feelings of people other than themselves. Ivan is one of the good ones. More

Easy ,Fast Transaction. Very accomodating to customers. Friendly staff. So many to choose that fits your budget and needs. Very accomodating to customers. Friendly staff. So many to choose that fits your budget and needs. More

Alex was very helpful and very patient. He allowed us to test drive the car Several times. He allowed us to test drive the car Several times. More

This dealership is super easy to work with, made the buying process smooth, effortless, efficient and easy. buying process smooth, effortless, efficient and easy. More

McGrath Honda was a great place to work with! Much better than my previous dealer experience at another dealer. Pete Mattison was so great to work with! I felt listened to and he helped me get a Much better than my previous dealer experience at another dealer. Pete Mattison was so great to work with! I felt listened to and he helped me get a great deal!! More

Pete was the best sales associate we could have gotten! He helped us out so much and got us a very good deal! Go to Pete! He helped us out so much and got us a very good deal! Go to Pete! More

Pete is the man. No hassle, all class. I’m grateful for the staff here assisting in getting us out of here. Far too many places hold you hostage leaving you with a se No hassle, all class. I’m grateful for the staff here assisting in getting us out of here. Far too many places hold you hostage leaving you with a sense of “is it over yet?” but not here at McGrath Honda. They have a customer for life and we will be sure to refer our family here as well. Make sure you ask for Mr. Pete Mattison. More

I purchased a 2025 Passport TrailSport last month (Dec 2024). I was lucky enough to have Pete Mattison help me with the deal. Pete's been in the business a very long time and it shows. He went out of his 2024). I was lucky enough to have Pete Mattison help me with the deal. Pete's been in the business a very long time and it shows. He went out of his way to make sure I was satisfied when I drove out with my new car. The dealership is fairly new being only 3 miles from my house, which is also a plus. I had a minor, new car issue and had to take the car into the service department (open 7 days a week). I received a nice loaner for two days until my Passport repair was completed. All in all, I am very happy with McGrath Honda. More