McGrath Honda of Elgin - Service Center

excellent service first time I came in for an oil change service and joseph was my service advisor he was very informative and helpful with me with what certain things first time I came in for an oil change service and joseph was my service advisor he was very informative and helpful with me with what certain things my vehicle needed. very pleased with the service and will be returning More

Service very helpful I came into the service dept for the 1 st time and was greeted b y Dave Taub right away. He was very helpful and knowledgeable. Thanks Dave I will be I came into the service dept for the 1 st time and was greeted b y Dave Taub right away. He was very helpful and knowledgeable. Thanks Dave I will be back to see you and recommend you to everyone that I know looking for service More

DAVE TAUB!! Dave Taub in service has been my saving grace! Ive has an issue since I purchased the car and dave helped me out sooo much. He made sure my issue was Dave Taub in service has been my saving grace! Ive has an issue since I purchased the car and dave helped me out sooo much. He made sure my issue was fixed. I like having a comfort now going in the service department and the comfort is Dave! Dave is my service advisor!! More

Highly satisfied customer I took in my Honda Pilot for a 50,000 mile service check up and David Taub was my service department representative. I had a lot of questions that he I took in my Honda Pilot for a 50,000 mile service check up and David Taub was my service department representative. I had a lot of questions that he was able to answer for me in terms that I could understand (not a car person) and he really gave me a clear picture of my vehicle I appreciated his patience, knowledge and friendly manner.. More

Great Service!!! went in to get service done to my vehicle. was helped by Joseph. he was was polite, respectful,and awesome guy. knows his vehicles very well, haven't went in to get service done to my vehicle. was helped by Joseph. he was was polite, respectful,and awesome guy. knows his vehicles very well, haven't enjoyed a visit to the dealer for repairs in a long time.i would recommend this guy to anyone!! More

Joseph is great!! As a woman in an auto garage, needless to say it can be nerve wrecking. I must say that was NOT my experience when dealing with Joseph. He was very As a woman in an auto garage, needless to say it can be nerve wrecking. I must say that was NOT my experience when dealing with Joseph. He was very attentive, respectful, and made me feel very comfortable in this nerve wrecking environment. He took the time to explain to me the inspection list the mechanic provided to him. He made sure to answer all my questions without making me feel stupid. He even managed to get the car wash I asked about done. Without question, Joseph is my service guy!!! More

Great Service!! This is my first time going to McGrath Honda Elgin. Service Writer Joseph was very professional and attentive in serving me. Great Experience. I This is my first time going to McGrath Honda Elgin. Service Writer Joseph was very professional and attentive in serving me. Great Experience. I will be back again. More

Great service department My service advisor Joseph was very nice and attentive, I forgot my wallet and was on a time crunch, while they worked on my car Joseph arranged for My service advisor Joseph was very nice and attentive, I forgot my wallet and was on a time crunch, while they worked on my car Joseph arranged for a driver to take me home to get my wallet. When I returned my car was done and washed, he reviewed all the work that was done and told me it was his pleasure. This was the best service I received in a long time. Thanks for the friendly and great service. Ask for Joseph... More

Service department - Money making scams or untrained people? I have been taking my Honda's to the McGrath, first St Charles and now Elgin for quite a few years but as of late have had strange "coincidences". Y I have been taking my Honda's to the McGrath, first St Charles and now Elgin for quite a few years but as of late have had strange "coincidences". You be the judge. In my case, this is strike two and about enough to break ties with this service department. Incident #1: As part of regular oil change service, they also take care of recalls on air bags. All is good until the day after me getting the car back. The airbag light is on. Strange as I never experienced this issue before. Took my car in the week after and they want their regular $80+ to check this out. Had to argue with them that it is their issue as they touched the airbag system and now this issue started. They finally agree to look at it and say no issues as no light is on. I drive to the end of their lot and the light comes back on. They do a thorough eval this time and say the computer went bad and write up a >$1000 estimate as this is dangerous to drive without it, etc. I decline service. Take it to an off the street mechanic, explain the problem to him and he quickly notices the cable attached to the computer is loose. He fixes this and I give him $30 and the issue is resolved. I wonder if Honda did this themselves to get the $1000+ but shrug it off. Maybe a true coincidence and gave them the benefit of doubt. Incident #2, last week into today (6/12): In the prior visit, they recommended front and rear brakes to be done and provide the brake pad thickness to the exact mm but said I should get it done with the next oil change. I took my car in last week as it was on the back of my mind. They write up the estimate and give me a loaner. A few hours later, I get a call they ran into a snag and the mechanics broke 5 lug nuts in the 4 wheels and it will be $500 extra to replace those. WOW. Why did I not get this call when the first nut broke and why did they wait for the 5? Also, the rear nut is loose and not coming off so they cannot perform the rear brakes anymore. They say they have never removed tires to my car and hence it is not their fault the way they were put on were at fault. Seemed strange since I only took my car in for service to this place for many years. Also, them providing exact thickness of brake pads on regular tires, not the aluminium ones where you can see the pads. Thought maybe they take wheels off to provide exact measures. Told them to just take care of the front brakes and to not replace lugs as per the adviser it is very labor intensive and hence the cost. I drive my car and not even to the end of lot and notice a humming sound coming from front. This was very new and I take the car back and speak to the adviser. Since this was Saturday, I was asked to leave the car until Monday. Received the call and was told it is the wheel bearings going out, very strange since there was no sound when bringing car in? Did they mess this up when breaking the lug nuts? What a strange coincidence? The estimate came back with over $2000 and once again, not their fault as the bearings just went bad while in the shop. So, $800 for bearings, + $150 for front lug nuts + $100 for alignment. What a scam, the lugs come with the bearing hub and the alignment should be included with the job as it is needed when u change the bearing/hub. Also, now some item in the steering column is bent and there is a total of over $2000 in repair work. I ask the service adviser for me to speak with Bruce (in charge of Service) and was told he has been gone in over a year. Strange since I worked with him in December 2016 and it is June 2017 now. I see this as lies and deceit and them thinking the customers are stupid enough to believe everything they say. You bring in a car and twice in a row, the car has visible new issues when as u leave the lot? What a coincidence, really? BTW... the other mechanic charges $25 to replace a lug. Now he will also be looking at replacing the bearings issue that Honda caused. Also, no more buying Honda's from this place also. I was just about to. More

Worst deal ever, don't waste your time They lied to you I'm pretty much everything once you buy the car everything changes!! worst people to deal with either over the phone or in person They lied to you I'm pretty much everything once you buy the car everything changes!! worst people to deal with either over the phone or in person More