McGrath Honda of Elgin - Service Center

Ridiculous I like this service center. It's clean, the people are friendly and knowledgeable, BUT after using their online appointment setting feature a number o I like this service center. It's clean, the people are friendly and knowledgeable, BUT after using their online appointment setting feature a number of times I am extremely frustrated. I used this feature in December 2017, arrived at my scheduled time for an oil change and brake inspection and was told it would be a 2 hour wait! 2 hours??? I had an appointment! Now, in April of 2018, I registered for another appointment, utilizing after hours drop-off on a Sunday afternoon, so I could receive service first thing on Monday morning. After driving 20 minutes to the dealership, I arrived to find the gates locked with no access to the service department or the after hours drop-off area. REALLY??? So frustrating, a complete waste of an hour of my time. No where on their site was it noted you cannot access the area AFTER HOURS! I am done with this dealership and will take my business elsewhere. It's just ridiculous! More

ALWAYS A GREAT EXPERIENCE Service advisor Chris Houlis and McGrath Honda.....a great combination. Service performed on time and exceeded expectations. Comfortable waiting area Service advisor Chris Houlis and McGrath Honda.....a great combination. Service performed on time and exceeded expectations. Comfortable waiting area, good coffee and the fresh baked cookies - could not ask for more! More

Great customer service Employees are very friendly and helpful. I was greeted right away and given updates on the status of my vehicle regularly. The waiting area is wonderf Employees are very friendly and helpful. I was greeted right away and given updates on the status of my vehicle regularly. The waiting area is wonderful and very comfortable. Excellent customer service! More

First oil change on new Honda pilot Staff was just a polite and friendly as when we purchased the vehicle a few months ago. Tire balance checked. Quick service. Clean facility. Enjoyed t Staff was just a polite and friendly as when we purchased the vehicle a few months ago. Tire balance checked. Quick service. Clean facility. Enjoyed the cookies and coffee while I waited. More

Great experience Helped by a friendly, respectful & knowledgeable service writer. Waiting area very comfortable, washrooms clean , nice you supply coffee & water, cook Helped by a friendly, respectful & knowledgeable service writer. Waiting area very comfortable, washrooms clean , nice you supply coffee & water, cookies are an added treat. Seemed like everyone waiting was in & out quickly More

Honda CRV Service Excellent service. Dealer had my Honda CRV all day. Service provided transport to my home and then picked me up at home when service was completed. Excellent service. Dealer had my Honda CRV all day. Service provided transport to my home and then picked me up at home when service was completed. More

excellent The people in the service department are excellent. They are one of the main reasons I go back to McGrath to purchase my cars. The service people are The people in the service department are excellent. They are one of the main reasons I go back to McGrath to purchase my cars. The service people are knowledgeable And never fail to answer all my questions. More

Oil change Rich was very friendly and courteous and very thorough and made my experience a good one. Even the cashier was friendly.I also enjoyed the cookies an Rich was very friendly and courteous and very thorough and made my experience a good one. Even the cashier was friendly.I also enjoyed the cookies and coffee. More

easy appointment, work completed, good service rep - Jerry N My first Honda was purchased from another location in 1979. Had some mechanical trouble with it, and McGrath was able to diagnose the issue. Bought My first Honda was purchased from another location in 1979. Had some mechanical trouble with it, and McGrath was able to diagnose the issue. Bought all my Hondas there since. Appointment time is reasonable, the length to complete work is fine, and the mechanics are always able to do the work to my satisfaction. Service reps are excellent especially Jerry N. He really knows the product. Waiting area is very hospital with coffee, water, and now cookies. Comfortable chairs and t-v. More

Very friendly and quick I happened to be by the dealership and realized that I needed to get an oil change. I stopped by without an appointment hoping that I could get that I happened to be by the dealership and realized that I needed to get an oil change. I stopped by without an appointment hoping that I could get that taken care of. They not only took care of very quickly, but they were friendly. More