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McGrath City Hyundai - Service Center

Chicago, IL

3.4
354 Reviews

354 Reviews of McGrath City Hyundai - Service Center

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September 24, 2021

Service was very good and Christina was also I like the way she tells you what needs to be done to my car More

by Janice Fellows
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christine Tonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2021 -

McGrath City Hyundai responded

Hi, Janice! Reading your review made our hearts full. Thank you for taking the time to write us this kind feedback. We do our best to provide outstanding service, and it makes us happy that our hard work paid off. Thank you again for your kind words about McGrath City Hyundai. We will make sure to pass on your compliments to our team. Take care!

September 24, 2021

Very good customer service via phone and on premises. All of my questions were answered. More

by gmalave52
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christine Tonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2021 -

McGrath City Hyundai responded

Thank you for your five-star review. The McGrath City Hyundai team is delighted we could serve you so well. We look forward to working with you again. Have a beautiful day!

September 23, 2021

I love Ed and the great technician, Daniel Juan, they get you in and out! More

by mnorwood1759
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Juan
Sep 27, 2021 -

McGrath City Hyundai responded

Hello! Thank you so much for taking the time to write a review; it brightened our day. At McGrath City Hyundai, we work very hard to offer all our customers the best service possible and are glad that it reflected on your recent visit. Thank you again for your very kind words. Have a great day!

Sep 28, 2021 -

mnorwood1759 responded

You are so welcome! And thanks again for such an outstanding service that is provided when ever we come to McGrath.

September 11, 2021

Didn't like that i had to wait 30 mins plus to get my car after I paid. Only 1 porter on duty. Management should've assisted in my opinion More

by dhardaway74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Vellega
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2021 -

McGrath City Hyundai responded

Thank you for taking the time to leave us a review. We strive to make each customer experience a positive one and are disappointed that this wasn't the case for you. If you have additional comments you want to share with us, we encourage you to email us at JGleason@mcgrathcity.com. Have a nice day!

September 10, 2021

He alsoExcellent service and well knowledgeable about He alsoExcellent service and well knowledgeable about the function of the vehicle I purchased, as well helping me with the value of doing a trade-in. More

by Jayneice2002
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Gil jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2021 -

McGrath City Hyundai responded

We're pleased to have found the vehicle that best fits your needs at McGrath City Hyundai! Please reach out to us whenever you have any concerns, and we'll happily assist you. Thanks a lot!

August 22, 2021

The service representatives are good, polite and decently attentive. The process is pain free, and the waiting room is comfortable and very well air conditioned. The only waiting room complaints, only on More

by oreoryn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christine Tonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Vellega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

McGrath City Hyundai responded

We appreciate your kind feedback on McGrath City Hyundai. We are pleased to know you had a stress-free and comfortable visit. Thank you for your time, and we are dedicated to making your next visit with us worthy of a 5-star rating!

August 21, 2021

The service techs were efficient yet human in their interactions with me. Thoughtful and considerate! More

by Iguanafoto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christine Tonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashier
Aug 23, 2021 -

McGrath City Hyundai responded

Thank you for your high praise of our McGrath City Hyundai team! We assure you we will pass this along to our team, as this will encourage them to keep up their fantastic work. Thank you, and have a nice day!

August 16, 2021

Service Department: Team is professional and Service Department: Team is professional and friendly. Team provides a thorough explanation of work needed and provided. Timely completion of More

by Satisfied Customer
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Vellega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

McGrath City Hyundai responded

Our McGrath City Hyundai team works hard to ensure anybody who steps foot on our dealership receives the best service possible! We'll pass along your wonderful review to our team—this will motivate them to keep up their great work. Thank you so much!

August 16, 2021

The dealership is a bit far from where I live in the city, but the sevice was excellent. Sorry make it 5 stars for service. More

by kb646g
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Vellega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

McGrath City Hyundai responded

Thank you for your letting us know you received excellent service at McGrath City Hyundai! We hope to see you again, but until then, take care always!

August 14, 2021

Pleasant professional and courtesy!Ed is always Pleasant professional and courtesy! Ed is always fantastic! He was working too hard this morning! He was the only person in his area with many custom More

by kimmona
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Vellega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

McGrath City Hyundai responded

Professionalism, courteousness, and timely service are what we are known to have at McGrath City Hyundai! Thank you, and whenever you have any questions or concerns, please reach out to us.

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