McGrath City Hyundai - Service Center

Recent visit just ok. Didn’t replace rear wiper blade until I reminded them about it. Not updated on vehicle status. Work took longer than I expected. There were other customers who arrived later than I until I reminded them about it. Not updated on vehicle status. Work took longer than I expected. There were other customers who arrived later than I did and left before my vehicle was ready. Had to request to review work paperwork/bill to ensure accuracy before agreeing to final payment. Service quality here seems to have slipped a little bit since my last visit in July 2021. Did provide a quick courtesy wash of my vehicle that I didn’t have to ask for. More

Horrible experience. Waited close to 6 hours to only get an oil change. No dealers should ever over book to just get their money and have customers just wait. I even had a appointment and took that long. I an oil change. No dealers should ever over book to just get their money and have customers just wait. I even had a appointment and took that long. I have never waited that long for just an oil change. Waiting room was under construction. They said no loaner cars are available but over heard them offer one to another customer for a loaner which their car was not able to done that day. More

I’ve bought 2 new cars from this dealership in the past and the service was ok. I decided to go to another great dealership ( LEADERS HYUNDAI ) because it’s nicer with better service and people are more pr and the service was ok. I decided to go to another great dealership ( LEADERS HYUNDAI ) because it’s nicer with better service and people are more professional. I couldn’t get a appointment for oil service so I decided to come to McGrath. This happened Nov 2021. At the time of service the gentleman told me I needed break pads because they were really bad. I decided to have the work done. They gentleman comes back saying they were out of stock.. lol unbelievable he told me he can order them and I can come back. I said ok. Here is when it get crazy. I paid for my service and when I left I check the invoice ( I should’ve checked it at the dealership) and noticed I was charged $100 for the order. I didn’t approve or agreed to that and wasn’t told I would be charged. Weeks later I haven’t heard from the dealer saying the pads came in, at this point they stole my money. I email the General Manager and he said he would look into and he did and I appreciated that. Now I’m playing phone tag with a young lady named Yancy. She started nice and professional but in the end with a xxxxxxxx Artist like the rest. Ignored next, the refund I’m suppose to ge getting I haven’t received. Then I get a email from there service dept saying I said no to a break flush they recommend. THATS A LIE!! I was never told I needed a break flush. People be careful this dealership is full of crap and unprofessional. I took my car to a break specialist and he told me my breaks were fine And why the dealer said I need new pads was unbelievable. Get 2nd opinions people this dealer are unprofessional and unethical. More

Horrible service, 2nd time. Will never go back to this dealership. I made an appointment for routine service oil change for 11am. I was there at 11, pulled the car in and was quoted about 2 hours to do dealership. I made an appointment for routine service oil change for 11am. I was there at 11, pulled the car in and was quoted about 2 hours to do the service (they quoted me the same time on the phone) I checked in at 1:30 to see the progress as they had not started service and I could see my car sitting there and was assured I was next in line and that 35ish minutes tops to complete. At 2 oclock they had not even started the car and I had to leave. The service advisor Megan apologized and said they were busy. They scheduled the time, not me. I don't think it's crazy to think that they would at least start the car 2 hours after the appointment time. First time I used this dealership the valet smoked in my car, second time 2 hours in their waiting room for nothing. Never again with this place. More

My five stars belongs to the service department only. I had two recalls on my vehicle. Christina provided me with Excellent Customer Service. She kept me posted with the status of my vehicle while it was had two recalls on my vehicle. Christina provided me with Excellent Customer Service. She kept me posted with the status of my vehicle while it was being serviced. She informed me of other issues that needed to be fixed on my vehicle as well. She really knows how to provide awesome customer service! More