McGrath City Hyundai

Bob has been amazing, he has explained everything to me clearly and is obviously a great person. I’m so happy that he was able to help me purchase my first new car! It’s been a great experience clearly and is obviously a great person. I’m so happy that he was able to help me purchase my first new car! It’s been a great experience More

I came in to inquire about buying a car and I was assisted by Robert. He was friendly, helpful and knowledgeable. I wasn’t ready that day to purchase, but I received a better idea thanks to Robert. assisted by Robert. He was friendly, helpful and knowledgeable. I wasn’t ready that day to purchase, but I received a better idea thanks to Robert. Once I’m ready I will be back to see him! More

I bought my car in November 2022. They still have not sent a permanent license plate (it's almost April). I have called at least 13 times with no return call. I have sent emails with They still have not sent a permanent license plate (it's almost April). I have called at least 13 times with no return call. I have sent emails with no answer. How do I speak to someone to get assistance? More

Michael was warm, inviting, unassuming, and just a genuinely good person. I immediately felt comfortable with him. He didn’t try to upsell me, and understood what I wanted to help narrow down my selec genuinely good person. I immediately felt comfortable with him. He didn’t try to upsell me, and understood what I wanted to help narrow down my selection. I really appreciated that he didn’t waste my time “talking to the manager” and just quickly went and wrote up new quotes. I appreciated him (and others in the room) sharing their personal experiences with the cars I mentioned. I highly recommend him and this dealer - it’s my second time purchasing from this location and third time buying a new car. More

Made me feel really comfortable and happy about my purchase, answered all my questions process was smooth and faster than I expected purchase, answered all my questions process was smooth and faster than I expected More

If I could give 0 stars, I would but DO NOT GO TO THIS DEALERSHIP UNLESS YOU WANT TO HAVE THE WORST SERVICE EXPERIENCE POSSIBLE!!! This is NOT the same McGrath experience you would get from the other McG DEALERSHIP UNLESS YOU WANT TO HAVE THE WORST SERVICE EXPERIENCE POSSIBLE!!! This is NOT the same McGrath experience you would get from the other McGrath Dearlerships!!! DO NOT BE FOOLED LIKE I WAS!! First let me say the purchasing of the car was fine and I was very impressed overall with the salesman and the financial process. They are building a new service wing which looks great. Just don’t buy into the free paint touch up and dent repair for the first year as it is all smoke and mirrors. I bought a brand new 2022 in Apr. My service nightmare began in November when my car was brought in for the oil change. Granted this was the old management and old staff which has all been fired so I won’t go into details with that part of the nightmare. The new manager will give you a million excuses on why things are not run smoothly and while it sounds great, they do not have anything together. It takes forever to get through the phone, you can leave messages and emails for days but no one will get back to you. I was there for 3 hours for an oil change, inspection, and a button to be fixed as a waiter which should have been no more than a hour. When I was told that the scratches and minor dents were covered by their first year McGrath experience it was all lies!!! First they told me the loaner that they were going to give me was ready which I had an appointment for, only to take nearly 2 hours to take. I was told 3 to 5 days. After 4 days of no one getting back to me, it took 3 phone calls, 2 emails, and 3 texts to finally get a response that actually, my car was sitting at the dealership for 5 days without even being looked at as they were attempting to get the estimate from their body shop approved. Apparently when I made the appointment and was told everything was good and approved, the estimate from November (yes it took me 4 months to get the touch up done) was not valid. Then on the 8th day, I was told that scratches aren’t covered and 2 minor dings that were barely noticeable are the only things covered and then I could pick up my car on the 9th day. So 9 days without my car for literally nothing. I was lucky to have a courtesy car. But here is where it gets even worse. My car with only 8k on it suddenly started having a squeal/scream every time I had to break with a loud clunking sound and I wanted to get my car checked as this is not normal. I was told to tow my car there and they would LOOK at it in 3 to 5 days and then call me to tell me what is wrong with it and then to do the work. Well after the previous 9 day excursion, I AM DONE. Customer service doesn’t exist. There are REALLY nice people there but all they have are excuses and empty promises. Luckily I found a different Hyundai dealership that can see me tomorrow morning. DO YOURSELF A FAVOR- GO SOME WHERE ELSE. I KNOW FOR A FACT I AM NOT THE ONLY ONE. - More

Robert was very helpful and made my first car purchase a stress free procedure. He is very generous and went out his way to make sure my first car was in perfect shape. I appreciate everything he did. Would stress free procedure. He is very generous and went out his way to make sure my first car was in perfect shape. I appreciate everything he did. Would most definitely recommend him to anybody who is looking for a great car salesman! More

Randy and Connie are gone and if it wasn’t for David I don’t think I’ll still be going here I drive 45 mins away passing 2 Hyundai dealerships to come her just for david’s great customer service . David i don’t think I’ll still be going here I drive 45 mins away passing 2 Hyundai dealerships to come her just for david’s great customer service . David in the service department always does an amazing job and goes above and beyond for his customers. He doesn’t have an attitude or does not act like he doesn’t want to help you like some of the service employees at this location and David never lets you leave without your concerns being addressed David Make sure the issues are always fixed and you leave happy. Thank you David for going above and beyond. You are truly appreciated. More

Working with Michael Vaughn was an absolute pleasure! Vaughn is extremely patient, I never felt pressured to make a decision, he went above and beyond to make everything go smoothly. I would (and alread Vaughn is extremely patient, I never felt pressured to make a decision, he went above and beyond to make everything go smoothly. I would (and already have) recommend him to people I know. I will be a return customer, for sure! More

This experience was timely, to the point and extremely stress free. 10/10 recommend Mike stress free. 10/10 recommend Mike More