McGrath City Hyundai

I drive down Grand ave every day and took the time to stop in and look at a new Sonata. I was greeted by Dave Glas in a very friendly here for the big sale? Sure! We drove the Sonata and Dave took his t stop in and look at a new Sonata. I was greeted by Dave Glas in a very friendly here for the big sale? Sure! We drove the Sonata and Dave took his time showing me all the features of the car. I wasnt sure if I could afford the car but Dave said that was the easy part. He was right. I love my new car and Mcgrath was great. Ask for Dave Glas if you're looking for a car, hes no pressure and a nice guy. More

Christine is a constant pro and is always willing to help solve any issues. there should be more people like her at your dealership. i was very pleased. solve any issues. there should be more people like her at your dealership. i was very pleased. More

Christine is very friendly, professional and knowledgeable. Her performance on the job oversee everything. When she greet you, she has a warm and friendly smile on her face. knowledgeable. Her performance on the job oversee everything. When she greet you, she has a warm and friendly smile on her face. More

My credit was not so good and I needed a car, so when I went to MCGrath I was not expecting to leave with a car. Jody greeted me with a smile and a promise to put me in a new car. He directed me to Frank a went to MCGrath I was not expecting to leave with a car. Jody greeted me with a smile and a promise to put me in a new car. He directed me to Frank and he showed me a beautiful black car and an hour later I was driving away. I just wanted to thank them for caring and treating me good. I will tell my friends how good they are. More

I enjoyed my time at the dealership, I was treated with respect and love my new car, will definitely be going back for all my car needs. respect and love my new car, will definitely be going back for all my car needs. More

From the moment I went in , and I started looking at the cars ,and met the sales person ( Frank Torres ),I did not feel any pressure . Frank is very friendly and I felt comfortable talking to him . I knew w cars ,and met the sales person ( Frank Torres ),I did not feel any pressure . Frank is very friendly and I felt comfortable talking to him . I knew what I wanted and we went to get the car ,which I drove and fell in love with....He answered all my questions ,and put me through the all process as painless as possible....Because I cant drive after dark, Frank offer to deliver the car the next day to my house ! Did I mention that I had brought my old Elantra for service that night ? The service people were accurate and fast ! Oh, and this is my 3rd car from the dealership ! And I recommend it to family and friends..... More

I was ready for my new car after 10 years having my old car. It was a rainy day when I came into McGrath Hyundai. Well I must say I found the right location for me to buy the car, I got the right price and car. It was a rainy day when I came into McGrath Hyundai. Well I must say I found the right location for me to buy the car, I got the right price and a great deal. I am very pleased with my decision on the new car. More

Drove over an hour to see a preowned car Marcus confirmed was on hand. Car was actually in body shop and they tried to sell me a new car (textbook dealership scam). They were extremely rude (especially his was on hand. Car was actually in body shop and they tried to sell me a new car (textbook dealership scam). They were extremely rude (especially his sales manager) when I became upset after driving so far, wasting my time and gas for a car I called about in advance. I said I wanted to be compensataed for my gas and they said okay but I had to drive 2 miles away to their gas pump to get it. What they gave me didn't cover the gas nor the tolls. McGrath has many dealerships and I will never step foot in another one. I am making sure I tell EVERYONE possible. More

We went in to purchase a 2013 Hyundai Veloster, we where first assisted by Marcus G. he was friendly and professional. Once we received pricing and approval the general manager Jody Adams got involved, insi first assisted by Marcus G. he was friendly and professional. Once we received pricing and approval the general manager Jody Adams got involved, insisted that he purchased the vehicle, but when we asked for a few mins to discuss, Jody proceeded to insist and then yell to purchase the vehicle and he said he couldn't understand why we wanted to discuss and not sign at this moment. We then tried to leave and Jody continued to yell and tell us to sign. At this point we told him we were leaving and as we walked out he yelled at us and said we would never get approved again and we were stupid for leaving. This experience was very unprofessional and a person like Jody Adams should not be in his position. We also found out at the dealer we did purchase the vehicle that the ran our credit several more times after we have left the dealer affecting our credit score. Also we had learned that the credit score they said we had was a lie and our score was in fact higher than what they claimed. McGrath should be very ashamed to have a general manager acting in such an unprofessional manner. I would not recommend ever going to this dealership for any reason. More

Came to this dealership looking to lease a new 2013 Sonata after being called by someone there who wanted our business. We tried buying from McGrath before and had success and failure with both their H Sonata after being called by someone there who wanted our business. We tried buying from McGrath before and had success and failure with both their Hyundai and Honda dealerships located right next to each other. We came in and talked with Marcus Gillum (salesman). I explained to him that I wanted a new Sonata and wanted to make sure it had a remote start, so I could use the Blue Link system to start my car with my smart phone. I explained that this was VERY important to me. After driving to their back lot he showed me several Sonatas. He pointed to the color that I wanted, and we took a look at it. I noticed the car didn't come with a factory remote start. He explained that one could be put in for us the same day. I told him I didn't want an aftermarket remote starter, and that I only wanted one that came from the factory. He assured me he could have a factory remote put in. We went back into the dealership to discuss price. I have leased about 20 cars in my lifetime, and I shop around as everyone should. Jody Adams (Manager) came in and pushed the deal very hard, and a deal was made for what I consider a fair price with my newer trade in. We went to then go see Carl Reed (very polite). After the numbers were punched in, I noticed I was about to sign a paper saying the dealership didn't owe me anything (a WE-OWE). I explained this to Mr. Reed and he went back to Jody Adams. Mr. Reed came back and said the remote starter was not part of the deal. I asked to speak with my salesman Marcus and he was nowhere to be found. After a while of arguing, Mr. Reed (who was VERY professional ) said that Jody (manager) would install one for half the "real" cost. This is not what we agreed upon. After more arguing, Mr. Reed came back into the office and said Jody would "give" me a remote starter. I asked if it would be a "factory" or aftermarket remote starter. I found out it was an aftermarket. At this point I was extremely upset and asked for my trade in back (which I already took all my personal belongings out of including all my personal police equipment, yes I'm a cop) . I sat and waited for my old car back and while waiting Mr. Reed came back into the service area and told me that they would put the factory remote start in. I explained how important it was because I wanted to start the vehicle from my smart phone. I stated this many times to every person I talked to in the dealership. While this was all happening my salesman Marcus was nowhere to be found. Finally as I was heading back towards to sign the paperwork, Marcus shows up. I explained the situation and he stated he was off trying to order my "factory remote start" and although he promised it would be installed today, they didn't have the parts and would take a week or two to come in. He said Jody (manager) must not of heard him correctly about adding that into the deal. We went back into the office and I signed for the car. We took possession of the vehicle but for the first time ever, nobody showed us anything about the car. In their only defense, we do have another 2013 Sonata that I purchased somewhere else for a better deal than this dealership could offer. But since I was interested in the Blue Link the dealership pushed so hard and what a great feature it was to have. I wanted someone to show me how it worked. I was told to come back when the remote was installed. A week or so goes by and I get the "factory" remote starter put in. When I dropped off my car , Christine Tonelli (very nice) went over the entire car with me and put that there was no damage and told me it would be done by a certain time. It was not done in time. No big deal. I had to pick it up the next day. I explained that I was worried about leaving my car there overnight, with all my personal and work belongings in it. She assured me it would be safe. The next day when I went to pick up my car, I went over the entire car with her again. There was a door ding in the front drivers fender. She understood that it was not there when I dropped the car off. She said it would be fixed and they did fix it in time. It happens. I get that. While I was there I asked if someone could show my fiancee how the Blue Link worked. Someone got into the car with her and went to synch the phone. She explained that she knew how to do that, but wanted to know how to start the car from her smart phone. The person showing her asked if she sent up her Blue Link account. She said she had not. He said she had to do that first and got out of the car and walked away. Now mind you, this is now the third person we were inquiring to the dealership about the Blue Link system starting the car from our smart phones. A couple days go by and my fiancee and I tried to set up the Blue Link via the website and start the car. When we tried to start it, it stated we did not have that feature. I figured it had to do with the car not originally coming with a factory remote start. I called Blue Link and talked to a very nice guy who was puzzled at first. I was on the phone about a half hour trying to get the remote phone feature to work. After about the end of 30-40 minutes and placed on hold many times , he came back and asked me if it had an automatic transmission. I replied it did. Then he asked me if it had a push button start. It does not. He then told me I needed a push button start and he was sorry that the dealer did not tell me and that a lot of dealers did not know it was required. The next day I call and explain my problem to service. Service tells me to bring it in. I talked to several people and at that time NOBODY there knew it needed a push button start for the Blue Link service to work. I asked for Jody. Not there. I asked for Marcus . Not there. So I talked to a Mr. Eddie Deppen (manager and very nice) and explained the whole situation. He told me that Jody was off, and Marcus was on vacation out of state. Mr. Deppen admitted he had no idea that the vehicle had to have a push button start to work with the Blue Link and to go talk to service and see what they could do until he gets a hold of Jody. I go to service and talk to Christine again who makes a few calls to see if they can order a part for my car to make the Blue Link work with my phone. She said she would call me back. About a week goes by and I call numerous times to get this resolved. Now we are about the three week mark from when I leased the car. I left several messages to Marcus about this, he returned my calls while I was at work and just left a message stating he called. After calling everyone (it seemed) to figure out what was going on I explained the situation several times to each person that had no idea you needed a push button start car to get the Blue Link remote to start. I firmly believe that I'm the one person that explained to everyone in that dealership what they should have already known when I leased the car. I can't believe the customer knew more than the dealership. Of course by the 3rd-4th week mark everyone there knew, because I had told them. I finally got a hold of my salesman Marcus. He acts like he knew this all along, and said there was nothing he could do. I asked him why he didn't tell me and he stated he did. Really? I imagined all this for the past month? He became very rude and extremely condescending on the phone. I told him I never filled out the survey they beg you to give them all 10's, he replied "I don't care, that survey is only good for a while after you buy the car". Wow! He acted almost childlike and stated I changed my story several times while talking to him on the phone. I did not. I have been a cop for over 25 years and pretty sure I remember facts. Frustrated I call Hyundai to file a complaint. Jody calls back days later and says he wants to fix this, and just come in and trade my car for the next model up that has a push button start even trade. Sounds good to me. I told him I didn't want to deal or even see my original salesman Marcus. He agrees and tells me to talk to Frank Torres, who Jody made sound like Torres was equal to him or a higher position in this dealership. As a customer I figure I'm getting somewhere now. I go in to see Mr. Torres. When I get there I explain to him and Jody that I also am "looking" for another Sonata I really need. I can see the dollar signs in his (Jody) eyes now. Mr. Torres finds a car that has more features then I wanted (SE Turbo) and I was going to get a "great deal". This dealership has a way into pushing you into cars you don't want. My Sonata without a factory installed remote starter for example. Now I realize Torres is just another salesman. After I couldn't make a deal with the second car I asked to just swap the car I just got from them with the push button start car as promised. Well then I get the runaround that they will ONLY do that IF I lease another car. Sure they make up for their mistake on one car, and make money on the next one they try to lease me. I'm not going for it. I ask for just the exchange that Jody told me over the phone. Torres replies "we will have to find you one, there is none around in 5 states". States? Really? I found three just at two close by dealerships that same day. Yes, I was really looking for another Sonata. And I still am at the time of this writing. I have spent hours upon hours now writing out of pure frustration of this horrible and unprofessional dealership. I could go on and one with the terrible experience I had with McGrath Hyundai. I talked to so many people there I lost count. I thought someone there would have notified the owner by now, but I guess I'm just one customer. 5 SEPT 2013 UPDATE: Received a call at approximately 1150 hours. My salesman Marcus was on the phone. Said he was sorry and when I tried to speak he kept interrupting me. He asked what I wanted. I told him I wanted the car to have the option (remote start from a smart phone) he said it had when I first leased the car. He stated "bring the car in". I told him I thought he and everyone at the dealership said it couldn't be done without a push button start. He said "Oh it's available now". I asked when this "new" feature was available? He responded about 3-4 weeks ago. So I of course asked why, knowing how upset I was about this whole experience with his dealership, that nobody called me to make it right? He couldn't answer. I told him I wanted either someone hire up or the owner himself to please call me back. About a minute goes by (1200hours now) and Jodi calls me. I asked why he wasn't the one that would call me first since he knew I had such a terrible experience with Marcus. He stated "I didn't think it mattered". After a few words exchanged he replied " So are we going to do this or not?!". Not happy with his extremely rude tone, but willing to just let this go, I stated "sure but I would have to do this Monday". He replied "well as soon as you remove this review we will do it"...Shocked, I replied "you are giving me an ultimatum???" I could not handle that type of response. And this came from the manager of this dealership. Really? I had to hang up. I was beyond words at this point. Yes the phone rang several times again, but I was in the shower getting ready for work. No messages left. This is what you will deal with at this dealership. They care about the sale and not what happens after. It's sad that it takes all this time (and a lot of this as you can see) and effort from a customer, to just get what he was told he was getting during the sale. Was I willing to work this all out with them? Absolutely 100%. With an attitude AND now an ultimatum? Not right now. I will continue to pursue this with either Hyundai, or when the owner of this dealership asks me to speak to him personally. As you can see I'm being articulate, precise, and doing my best to keep this all in chronological order and with just the facts presented. For now STAY FAR AWAY FROM THIS DEALERSHIP! Would anyone spend this amount of time writing this much (over 2000 words) if they didn't have this horrible of experience? 24 SEPT 2013 Update: Kevin McGrath (Vice President) called and we spoke a few weeks ago. We had being playing phone tag for quite a while. He was extremely professional and very polite in every way. He assured me that the dealership would call to schedule an appointment, and that my car would be taken care of. Two weeks have gone by since the first call from him. The dealership has still yet called to schedule an appointment. This is my biggest concern. If the Vice President , and I'm assuming a family owner, can't get one of his dealerships to do something to help a customer, how bad is that dealership being run by the manager of this dealership? As of today's date (24 SEPT 13) I'm still looking to buy/lease another car. You would think someone with any title or ownership of this dealership, would be able to try and make my entire experience better and have someone call me immediately to fix what has now completely been a terrible dealership mistake. You have a customer that had a simple problem that should of been resolved in a matter of days. And this customer is still seeking to buy/lease another vehicle RIGHT NOW- yet nobody is taking action? Just poor management and/or a serious lack of communication between the dealership and corporate. As a member of the Fraternal Order of Police LODGE #7, The Retired Chicago Police Association, and the Teamsters Local 700- I DO NOT endorse patronage of this dealership at this time. And I will make every effort to notify the above (copy and paste is a wonderful thing) in their monthly newsletters. ALSO CHECK OUT THEIR REVIEWS ON YELP! So many unsatisfied customers. More