McGrath City Hyundai

I am very pleased with my purchase. Robert was very kind, he helped me the entire process, showed me around until I found the car I liked. I would recommend this dealer to anyone and obviously refer them to he helped me the entire process, showed me around until I found the car I liked. I would recommend this dealer to anyone and obviously refer them to Robert so that they can have a great experience like I did. More

I went into this dealership about a week ago. I explained to the salesman that I would like to purchase a Sonata Hybrid 2013 or 2012. We then, test drove one and I explained to him that I am looking to buy a to the salesman that I would like to purchase a Sonata Hybrid 2013 or 2012. We then, test drove one and I explained to him that I am looking to buy a car within the week. I told him that I prefer a black car, or a dark gray if they have it. The sales then said he would look around for it and that was about it. No further effort was made in order to get me the car I was looking to buy. He also said he would call back once they got some in the store within a day or two. I never heard from the salesman, and he never sat me down at a computer to check other dealers, or transfer a car over. The customer service wasn't poor just flat out lazy and I could have sold myself the car for him that's how bad I wanted it. Needless to say, I walked into another dealership and bought another car, not from Hyundai and the customer was great. He was the second salesman I encountered there that was like that, however at least he took his hands out of his pockets and shook my hand. The other guy wasn't lazy, but flat out rude. I don't think all Hyundai will provide you with lazy service, but stay away from this one. -Nate PS. Don't judge a book by it's cover. More

I originally visited McGrath City Hyundai after arranging an appointment for 2013 Hyundai Elantra that was listed on AutoTrader. When I arrived at the dealership, I was sat down and waited for about 20-30 mi an appointment for 2013 Hyundai Elantra that was listed on AutoTrader. When I arrived at the dealership, I was sat down and waited for about 20-30 minutes before being informed that the car I had called ahead about and arranged a test drive had already been sold. From that point I was led to the lot where I was shown various other similar vehicles. I did end up finding a car that worked for me, and I'm very happy with it. My rating of 3/OK for customer service is based on the fact that I was bait and switched to drive all the way to the dealership, only to wait a long time and be told the car I was looking for wasn't even there. I would have much preferred the sales staff informed me immediately that the car was not available, or informed me over the phone when I called originally. I would have still been open to looking at other vehicles since I had already made the trip, but waiting for as long as I did with no knowledge of what was going on behind the scenes did not give me a sense of security dealing with this dealership. I also gave a 3/OK for quality of work due to my experience with the loan agreement. I arrived at the dealership pre-approved for a loan from a large bank, and I was assured by the sales staff that they could beat the rate. They did beat the rate, but I was offered a loan term that was much longer than I desired. It was only after much back and forth that an agreement was reached. That being said, the sales staff was friendly and the price was agreeable. More

Christine(7015) was WONDERFUL. She made sure my car got the service that was needed plus she called to check in with me to see if I was ok while my car was being serviced. From the time I step in McGrath the service that was needed plus she called to check in with me to see if I was ok while my car was being serviced. From the time I step in McGrath Hyundai I was welcomed by Christine and felt comfortable. The service that was done on my Nissan Sentra 2012 was great. Thanks Christine for the great customer service. More

frank helped us select the car that we bought,talk to us about all the choices we had and the overall service and staying in touch with us during the process and after the process was great. about all the choices we had and the overall service and staying in touch with us during the process and after the process was great. More

From my initial phone call with Christine to my service visit with Bill, listening and understanding my issues with improper repair by another dealer. I received daily updates to finally getting a call fro visit with Bill, listening and understanding my issues with improper repair by another dealer. I received daily updates to finally getting a call from Edward stating everything was done and recheck to Hyundai standards. Totaling a professional staff who cares. Will recommend..... More

I live about 7 miles away but always come back for my two favorite advisors in the servo department who treat me like family and always listen to my concerns and address them quickly , love them both favorite advisors in the servo department who treat me like family and always listen to my concerns and address them quickly , love them both More

Very good service and very friendly it is good when someone treats you like that. Robert gil was great,showed us the car,very friendly. I will recommend this dealer to all of my friends. someone treats you like that. Robert gil was great,showed us the car,very friendly. I will recommend this dealer to all of my friends. More

I felt very comfortable with my purchase because he was guiding me the entire process. Was very nice and attentive. I'm very happy with the way my visit went. guiding me the entire process. Was very nice and attentive. I'm very happy with the way my visit went. More

This was the best buying experience of my life. Went to look at a pre owned 2011 Hyundai that I found on the internet and met with Hugo my sales representative. We took the vehicle for a test drive and di look at a pre owned 2011 Hyundai that I found on the internet and met with Hugo my sales representative. We took the vehicle for a test drive and discussed pricing. I expressed my interests as far as financing and what I was expecting. We discussed the numbers and closed the deal. I then met with Steve the Finance manager to complete the paperwork and settle the transaction. He was understanding of my desires and didn't pressure me with additional item's as I've experienced with pushy sales guys in past car purchases. Jody, Hugo, and Steve both went out of their way to make my car purchase an awesome experience and almost felt like family after we left. I'd highly recommend McGrath Hyundai to anyone shopping for a car. More