McGrath City Hyundai

Good friendly service I purchased a 2013 Hyundai Azera , my sales person name was Ack Mao, he was Fantastic he worked until he got the deal. The vehicle I purchased had I purchased a 2013 Hyundai Azera , my sales person name was Ack Mao, he was Fantastic he worked until he got the deal. The vehicle I purchased had some scratches on it, ack said it would be taken care of. Ack refers me to Christine in service, I talked to her before I brought the car in , on the phone she was very personable very knowledgable . I brought the vehicle on a Tuesday , the vehicle was ready Wednesday , NOW THATS SERVICE. Christine was real helpful, she's a GREAT ASSET TO YOUR COMPANY, VERY FRIENDLY, SHE WAS EXCELLENT, VERY KNOWLEDGABLE , VERY PATIENT, A GOOD KIND PERSON, I REALLY ENJOYED HER. She's very helpful. There were things I need help with in the vehicle she was right there to help me learn my car. Again thanks Christine. More

Great Service Department! Christine took the lead on coordinating some work on our Sante Fe, and she made the whole process as simple as it could have been: easy scheduling, qu Christine took the lead on coordinating some work on our Sante Fe, and she made the whole process as simple as it could have been: easy scheduling, quick to provide a loaner, communicative about all steps of the process, and saw the work completed earlier than estimated. More

my car Robert Gil was great. Very personable, knowledgeable and helpful. I would recommend Robert Gil and this dealership to my family and friends. I would d Robert Gil was great. Very personable, knowledgeable and helpful. I would recommend Robert Gil and this dealership to my family and friends. I would definitely come back. More

First time buyer My wife and I are expecting our first child and needed a vehicle with great fuel economy. We had a used Sonata and we were hoping to trade it for a ne My wife and I are expecting our first child and needed a vehicle with great fuel economy. We had a used Sonata and we were hoping to trade it for a new Sonata hybrid. Robert Gil and Dave Glas walked us through the process and did everything possible to get us a great deal that met our budget. Robert was patient, understanding and not persistent. I have never experienced this level of customer service before, I am very impressed and pleased. We also received great discounts for being former Hyundai owners. Robert and all the staff and McGrath City Hyundai are very friendly and offer an amazing service. I would definitely refer my family and friends to Robert Gil. THANK YOU! We are very happy Hyundai owners. A new Loyal Hyundai owner. More

BAD BUSINESS Practice! They do NOT honor agreement price! PLEASE READ MY EXPERIENCE AND STAY AWAY FROM THIS SHADY DEALERSHIP! How it started - I received an email saying that they are having a deal and s PLEASE READ MY EXPERIENCE AND STAY AWAY FROM THIS SHADY DEALERSHIP! How it started - I received an email saying that they are having a deal and sale for their 2014 Hyundai cars with a 0% Financing for 72 months (this is how they lure you in) ! I called and spoke to one of their sales rep making sure that I am qualified for the 0% financing, I also confirmed that this deal was for all of their vehicles, new and used. I browsed through their car catalog and found a Hyundai Sonata Hybrid that I love and with a very reasonable price -- $20,585 FIRST TIER: 2 hours wasted I was greeted by one of their sales rep named Peter G., I told him that I want the Hyundai Sonata Hybrid that was advertise on their website for $20,585 with the 0% financing for 72 months. Peter told me that he could not get me that deal, because the 0% financing deal was only for car purchased at an MSRP which was listed at $27,000. He told me that I could choose to get the financing deal or get the 'rebated' deal at that internet price. I told Peter that that the MSRP is too steep and if I could not get the combo, then I do not want to waste his time and my time and was about to walked out. Peter stopped me from walking out and called his back up, a gentleman named Frank Torres, and told me that he is going willing to try to get me the deal that I wanted. After waiting for about an hour of back and forth negotiation he is willing to give me the internet price and the 0% financing deal for 72 months! I was very excited and willing to proceed further. I also told him that I was also going to trade in my car for down payment. SECOND TIER: 2 hour wasted The car that I was going to trade is a 2004 Honda Accord with about 94,000 miles. Prior to coming this place I had done my research on how much my car is worth. KBB estimated my car ranging from $5000 to $5,600; I also went to CarMax and got an estimation of $3,000. HOWEVER... they only estimated my trade in for $1000 (ONE THOUSAND DOLLAR)! I was shocked and did not know what to say. I asked him how they were able to calculate the price to be $1000? Peter was trying his hardest to dodge the question and told me that it is the best trade in value that I would ever get for the car vs. what I would've gotten from CarMax. Uhhh Hello? CarMax valued my car for $3000! After negotiating back and forth they (they made me wait for about an hour while he 'negotiate' with Frank) is willing to give me a trade in value of $3,500... WHEW, so far 4 hours of my Saturday afternoon is gone! :( THIRD TIER: 2 hour wasted After we agreed on the new vehicle and the trade in price ($20,585 - $3,500 = $17,089) It was time for me to go to finance, where I am greeted by another gentleman name David Glass (oh this guy is very ridiculous). We went through the final paperwork and he 'calculated' that my monthly payment for 72 month would be $350. I asked myself wait a min... $350 a month? Let's do some basic math here... $350 x 72 month = $25,200! I asked him why is the monthly cost so high? So we broke down the cost of the vehicle: - Vehicle Price = 17,089 - IL Tax = $1800 - Document fee = $167 - License transfer = $147 - Hyundai 'safety' package = ~$1,490 (David said that this is mandatory cost) So, in the normal world the TOTAL OUT THE DOOR price is $20,689 and divide that by 72 months it would be about $287/month. But HOLD ON! He told me that I was not qualified for the 0% 72 month finance, because my credit was not good. And instead he gave a offer of 2.35% for 72 months! WHOAH wait a sec, I just shooked hands with Peter and Frank for 0% for 72 month? This is OUTRAGEOUS! After trying to negotiate with him for the 0% he asked 'I don't understand why you are upset? There is no difference in 2.35% vs 0% if you add extra $$$ to the principle' ARE YOU KIDDING ME? There is no difference with 2.35% vs 0%? Oh man, buddy... Are you even qualified to be doing finance work? To make long story short, I was able to get the 0% financing, but now I they added the rebate that they gave to me ($6000) which brought the price back up again to $25,200! After that ridiculous offer, I declined and walked out with 6 hours wasted. The worst part is, they were angry for wasting 4 hours of their time! LOL! Tried to walked out from the place 4 times and they keep stopping me. I should have walked out at the first hour. I am a loyal customer for McGrath Honda service (next door), but sadly to say that I will never step foot on any of their 'McGrath' service or dealership after this horrible experience! I hope that you will learn from my lesson and experience! And... *** AVOID THIS PLACE LIKE A PLAGUE *** p.s. I then asked my buddy who bought a new Hyundai at another dealership and he told me that he did not get billed for the 'Hyundai Safety pack'. More

Understanding and Eager to Help I went to the dealership to meet my dad because he said he found a potential car for me, we have gone to McGrath for years so I was familiar with the I went to the dealership to meet my dad because he said he found a potential car for me, we have gone to McGrath for years so I was familiar with the place. I just graduated college in May 2014 and my father was helping me get a car as a graduation present and to build my credit. We dealt with Robert and he was very patient, helpful, and understanding of what we wanted/needed. I am happy that I was able to get the car that I needed and for a great price. With Robert's help, I am now officially a new owner of my first car. I was very pleased with the service and help I received from the dealership. More

Excellent service with a smile Christine goes the extra mile to make sure your service is done in a reasonable amount of time and that you are not inconvenienced. Some warranty work Christine goes the extra mile to make sure your service is done in a reasonable amount of time and that you are not inconvenienced. Some warranty work needed to be done. Chris made sure I had a loner car so I was not sitting and waiting for over 4 hours. Chris is very thorough and pays attention to detail. More

ALWAYS THE BEST This is a little late...No matter when I come to the dealership I'm always greeted with warm smiles or even hugs. I can't say that I have a favorite t This is a little late...No matter when I come to the dealership I'm always greeted with warm smiles or even hugs. I can't say that I have a favorite truly they're all my fav's! But Christina is always over the top she's personable, courteous, most professional just a true joy to work with! "Thanks for always making my experience GREAT" More

Made easier to buy a car! Attention from Robert was excellen I visited the dealership becuase i recived a recommendation from a friend, i liked the prices of the cars, the attention i got from the vender was exc I visited the dealership becuase i recived a recommendation from a friend, i liked the prices of the cars, the attention i got from the vender was excellent. Robert got me the best price and best interest rate, in which I am very happy with. Since the moment I walked I was recived with excellent amount of attention. Steve was excellent, and always offered me anything I wanted. I was very content with my visit. More

Surprised I had been looking for a new vehicle but didn't want a car note. I was so surprised to find my Mini Cooper at a great price and in such good conditio I had been looking for a new vehicle but didn't want a car note. I was so surprised to find my Mini Cooper at a great price and in such good condition. Robert was very easy going and patient as we worked thru the entire process of purchasing a vehicle! More