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McGrath City Hyundai
Chicago, IL
2,495 Reviews
The McGrath Family has over 60 years of car experience. Our secret? We take it one satisfied customer at a time. For over four generations, from sales to service, your complete satisfaction is our number one priority. Starting at the right vehicle, the right price, and we are right down the street. That’s the McGrath Experience. So if you’re in the market for a new or pre-owned vehicle, stop in today, let us earn your business and see why we say… “When you do the Math, you’ll choose McGrath!”
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,495 reviews
June 18, 2024
Worst place to purchase a car! Nobody cares afterwards. Managers & service managers don’t ever return calls. Don’t shop here. Nobody cares afterwards. Managers & service managers don’t ever return calls. Don’t shop here. More
by Alondra_88
May 14, 2024
I purchased a 2022 Kia Sorento on 2/14/24. I had a new salesman named Hunter who was very nice but not super familiar with the sales process so a manager helped him along the way. When I got t I had a new salesman named Hunter who was very nice but not super familiar with the sales process so a manager helped him along the way. When I got to the finance office there was over $3k for McGrath care that no one explained to me or offered to me. Instead, I felt they tried to sneak it in there and take advantage of the fact that I’m a woman who came alone with my two babies. Fast forward 9 weeks into ownership of this vehicle (that has 16k miles on it) and it stops accelerating- turns out I need a new transmission. Upon calling them to find out about getting my car into the shop I got the run around for 6 hours, no dealership would take my car for 3+weeks and when I asked to speak to a manager, my salesman Hunter called me back instead and basically told me had I purchased that McGrath care that I fought to have them take off maybe they would be able to help me. But I’m SOL. Thanks for selling me a lemon, trying to sneak a TON of fees into my sale, and for offering ZERO support or professionalism when it came down to the car not running two months later. I will never be back and will not recommend this dealership. Hunter and the supervisor that was helping him were kind when they were making the sale but that’s sales! I did not appreciate feeling that they took advantage of me having my babies with me and then certainly did not appreciate the disregard when the car they had sold me two months before was literally not drive able. More
by Mal2017
Employees Worked With
Hunter
April 25, 2024
It took 5 days of calling about a simple question and they all said they would call me back. No one ever did! I finally went there and got an answer from Ed! The manager Miguel is useless. Very incompete they all said they would call me back. No one ever did! I finally went there and got an answer from Ed! The manager Miguel is useless. Very incompetent!!! More
by Zoey
February 20, 2024
While the young man who was initially helping me was thoughtful and kind, the rest of my experience with this dealership was awful. The pricing online is not accurate--they add fees to that price that t thoughtful and kind, the rest of my experience with this dealership was awful. The pricing online is not accurate--they add fees to that price that they claim are not negotiable. They made a promise to get me the second key fob--and then said they wouldn't do that AND that they weren't accountable for any promises made. They would NOT respond to any emails or phone calls. I would NEVER ever go back to this place to buy a car. More
by kirktonjl
Employees Worked With
February 13, 2024
I do not recommend this location. To get an oil change took 3 hours. System wax down for 45 minutes. When I went to check up on my vehicle it was already done. I had said ok to To get an oil change took 3 hours. System wax down for 45 minutes. When I went to check up on my vehicle it was already done. I had said ok to additives to be added, and at checkout I asked if they could apply a $5.00 coupon I had. Manager was really rude and said no, I already had a free oil change from the 3 year maintenance. If I didn’t check up on my car how much longer would I have been sitting there waiting? Terrible customer service. $5.00 is not a lot to give a customer that has an oil change and also agree to pay for fuel additives and waited 3 hours and had to check on my vehicle that was already done just sitting there. Angry customer and will never get service done at this location. More
by mb
Employees Worked With
February 01, 2024
I had a fantastic experience at this dealership! The staff was friendly, knowledgeable, & went above & beyond to make sure I found the right car for my needs. They work hard to find the best rates The staff was friendly, knowledgeable, & went above & beyond to make sure I found the right car for my needs. They work hard to find the best rates & options for their customers. Very smooth overall process. Huge shoutout to Robert, Angelo, & Kevin! I would definitely recommend this dealership to anyone in the market for a car. More
by Rozayrg3
January 24, 2024
McGrath was very helpful with my concrrns and determined to get everything correct and fast to get everything correct and fast More
by David
Employees Worked With
January 16, 2024
I never have a bad experience here. I needed my splash guard replaced ASAP before the winter storm hit us. Andrew was able to get me in quick, the morning OF the storm. I had called onl I needed my splash guard replaced ASAP before the winter storm hit us. Andrew was able to get me in quick, the morning OF the storm. I had called only two days ahead, short notice. They had one splash guard left in stock too. Thank you Andrew so much for your excellent customer service and patience. You really went above and beyond, Stay blessed always. More
by jaynme1041
Employees Worked With
Andrew M.
December 26, 2023
Overall good experience but regarding finance discuss and clear out in advance. I liked car and services committed by McGrath. clear out in advance. I liked car and services committed by McGrath. More
by Tarun
Employees Worked With
November 30, 2023
During the vehicle purchase transaction the negotiating which was very one-sided with opaque pricing. which was very one-sided with opaque pricing. More
by Ralph
Employees Worked With
