McGrath City Honda

Honda assisted me in lowering the price of a lumbar support. I was very frustrated that the lumbar support "broke" (according to the service department) since the car is less than 4 years old. Hond support. I was very frustrated that the lumbar support "broke" (according to the service department) since the car is less than 4 years old. Honda was attentive to my concern and assisted me every step of the way. More

I have been in the market looking for a new car for several months now. After dealing with extremely poor customer service with dealerships I was uncertain if I should continue looking for a car. But several months now. After dealing with extremely poor customer service with dealerships I was uncertain if I should continue looking for a car. But I decided to contact McGrath Honda and after talking with Ruby Gonzalez, the Internet Sales Consultant, I was very excited to conduct business with McGrath. After my inquire about purchasing a car Ruby followed up with me, the next day, not only by phone but by email. She was very friendly and answered all of my questions regarding the car and the options the dealer offered. She also advised who to talk to when coming into the dealership. That was a plus for me because there is nothing like going to a dealer and getting approached by 25 different sales people. Upon arrival Jerry Lopata assisted me right away. He was also very friendly. He told me the differences between all the different models and instructed me on which car would be better suited for my needs. He also worked hard on getting me the best deal possible and when faced with a a couple of small obstacles he stayed positive. Overall McGrath Honda has some of the best customer service and this was the best experience I have ever had buying a car. I would recommend McGrath Honda for purchasing a car. More

After a glitch when a quote that did not reflect what I was promised was emailed, I was able to get a quote that was even a bit better through the New Car Sales Manager Jeremy Gleason. When I went to bu was promised was emailed, I was able to get a quote that was even a bit better through the New Car Sales Manager Jeremy Gleason. When I went to buy the car, he stood behind the quote and gave me a good price on a few items that were on the car that would have had to be taken off. He also turned me over to Tom Corey, who was a pleasure to work with. Tom showed me the features of the car and let me take a test drive. He also went with me to help me return my rental car, when I told him I had to do that by a certain time to avoid additional charges, after the price had been negotiated. The person in charge of financing, Frank, pushed a bit to get me to take an additional warranty but gave me good terms on it and it will help me have greater peace of mind. Everyone seemed so friendly and willing to answer any questions and take as much time as was necessary. I spent a great deal of time with Frank and kept going over certain paperwork because initially it didn't seem right (but it was) and he was so nice and patient and waited til I was completely satisfied. Again, Tom was great and even gave me his card with his cell phone no. on it and said he would check with me about three days later to see how things were going with the car. It took me about four hours because I am ultra careful about everything, but it was a very pleasant experience working with everyone, including Juana, the person who initially responded to my Internet request. I first got a quote from one dealer and they were able to match it and then go 5% of the difference lower. I felt that I got a good deal and am happy I took the plunge. More

Ruby & Dariusz were amazing! Quote was honored that they provided online. Had lowest price around & Dariusz said to come to him whenever I need service. they provided online. Had lowest price around & Dariusz said to come to him whenever I need service. More

I went in to McGrath and everyone is very nice and professional. I appreciated Fred's laid back and honest personality. I felt like I was being treated fair, as a woman, this is very important. I got professional. I appreciated Fred's laid back and honest personality. I felt like I was being treated fair, as a woman, this is very important. I got a great deal on a 2012 Honda Fit. I am definitely going to tell my friends ti chose McGrath. Thanks to Juana and Ruby for putting up with all my questions as I am a first time buyer. More

We did our shopping over the internet, then contacted dealerships for a quote. Ruby was responsive and knowledgeable. We worked with Dariusz at the dealership, and all went very smoothly. He matched the dealerships for a quote. Ruby was responsive and knowledgeable. We worked with Dariusz at the dealership, and all went very smoothly. He matched the internet price offered from another dealership. He was extremely attentive and fast... he was actually running all over the dealership for us! We were in and out with our new Odyssey in about 2 hours! We took it back the next week to have roof rails installed, and all went well. We drove home a loaner and picked up our Odyssey the next day. Then, Ruby was extremely helpful when we were trying to program our door locks differently... she went out of her way to help us figure it out! We live a bit far from the dealership so not sure if we'll go there for regular service, but we certainly will try! This dealership was recommended to us by friends, and we will certainly recommend it!! More

CUSTOMER SERVICE: After going back and forth for about 3 to 4 times with the sales man walking over to his boss every time, the boss finally got up from his seat to the sales man's desk. The manager wasn't to 4 times with the sales man walking over to his boss every time, the boss finally got up from his seat to the sales man's desk. The manager wasn't of any help as he only told me that he couldn't give me the price I wanted. I was being reasonable with the price. He wasn't even trying to negotiate a good deal. I thought we were in a recession. Besides the car was from a trade in, wasn't serviced, no car wash, no detailing job, 2 open recalls, and 3 previous owners. Are you kidding?? You couldn't have given me a better deal? All the manger seemed to focus on was on how I was only buying a used car. His best deal was I can sell you a tire at cost. Why sell used cars then, if they're going to talk down on the people buying them. The finance guy seemed a little unapproachable like if he was in a bad mood, having a bad day, or just hates his job. He sounded like a robot and pretty much rushed everything. Good thing I caught the extra charge he was trying to charge me for plates I already had. When I said my insurance company was going to finance it he had something smart to say about them. Quality of Work: At the service center when I had to go pick up my car, a young guy standing on a podium was of no help. He had no idea or clue as to what was going on with my car. A mechanic had to drive it over after he figured it out. Once the car was by the garage exit, I thought it was good to go since that's what the guy at the podium said but then it was reversed to by where I was standing by the mechanic. No one gave me papers to sign or informed me of any paperwork so I was standing around looking confused like are we done, am I good to go, what's next? I had to request the service report they were supposed to give me just to make sure they did what they were supposed to do. The following day I find out that my car needed a brand new battery that had to come out of my pocket. Obviously the car wasn't inspected to begin with. I never got my car wash or detailing job. FRIENDLINESS: The only person that was friendly was a girl that gave me the loaner, a different girl that approached me when I dropped off the loaner, and the sales guy. The manager, finance guy, service guy on the podium were all of no help and unfriendly overall. OVERALL EXPERIENCE: Was terrible. I didn't get my car serviced the way it should have been, I didn't get the deal I wanted, the manager was insulting, and up until today after hunting the sales guy down, I still haven't gotten my valet key. This place is definitely not a 1st time visitor friendly place. My sister and friend were looking to buy a Honda there but now they lost 3 customers including myself. PRICE: It was OK. It could of been better but the manager refused to cooperate, negotiate, and was insulting towards used car purchases. I could of gotten a way better price on the used car that was unserviced, unwashed, 2 open recalls, and 3 previous owners, 2 dents, ripped tires, and no spare key! More

Jose took the time to explain all the details about the car and made the purchase a very plesant experience. He put the effort into helping me understand the characteristics of the Fit and delails that wi car and made the purchase a very plesant experience. He put the effort into helping me understand the characteristics of the Fit and delails that will halp me understand how it functions best. Thank you! More

I purchased a chevy malibu 2004 on August 19 2011 and when i went in the sales representative were very nice and talked very politely. and i bought the car at a good price. after a month and 10 days the when i went in the sales representative were very nice and talked very politely. and i bought the car at a good price. after a month and 10 days the Engine of my Car died it had 100000 miles on it. and i drived the car for only 2000 miles and my engine completely Crashed. when i called mcgrath and told them about it the person on the phone said that its none of there concern and hanged up. So from this you can tell the difference of the customer service when you buy the car and when you have a problem with the car and you call them. i ended up spending $2500 to buy another engine Would recomend Do not do any business With Mcgrath City Honda. They Are mean More

First visit, and frankly I wasn't expecting much. Was pleasantly surprised, beginning with Melissa and all the way to exiting the service bay where I had another question for the service manager. Thoroug pleasantly surprised, beginning with Melissa and all the way to exiting the service bay where I had another question for the service manager. Thoroughly addressed my query. These guys know how to keep their customers happy. Best experience at dealership ever! Great job! More