McGrath City Honda

I will recommend the dealer because they got me a great deal in the end, but it was a roundabout process. First, I was told by an internet sales guy over email that I would be able to buy a car without deal in the end, but it was a roundabout process. First, I was told by an internet sales guy over email that I would be able to buy a car without accessories installed or that he could easily have them uninstalled. Another woman, also from the internet department, was constantly calling me about my inquiry, so I wasn't sure who I was supposed to work with. On her fourth or fifth call, I was getting ready to make a final decision - at that point, she told me the original internet sales guy was no longer working there. I told the lady I had gotten a better price at another dealership. She said she would match it (after checking with the manager). I said great and made an appt to come in to buy the car. When I went in, James helped me. He was fabulous and he promptly pointed out the accessories package and its price after my test drive. I told him I had already worked this out with the original internet sales guy (whose communications had all been read by the internet sales lady, too) and that I did not want the package. Apparently this was a big problem because then the sales manager got involved. Sounds like what happened is that the internet department did not communicate well when quoting the price and the accessories package cost was calculated in to make the deal doable. It became a very long process at this point. I totally understood the problem and was willing to walk away without being upset. In the end, the dealership honored the quote without the accessories. Kudos for that. Many staff were there late to get me out the door, too. The final snag happened when I got home and realized my tax receipt did not match the bill of sale. My loan docs were for over $200 more than it should have been. I am so glad I caught that and again, they made it right, even if I did have to go back in and sign corrected papers. All in all, I hope to avoid the necessity of ever visiting again. Getting a new car was supposed to be easy and joyful because I had a solid deal worked out before I went in. Instead, it was a really draining process that I do not wish to repeat. I must say that I really liked the way James handled all of the snags and I would recommend him 100%. More

Alex in sales was very profesional and easy to work with. He stayed late to get the paperwork done and showed me the features of the car the next day. Frank with finance was also curteous and efficient. Iv He stayed late to get the paperwork done and showed me the features of the car the next day. Frank with finance was also curteous and efficient. Ive never bought a new car and visited many dealerships during the car buying process. So far my experience has been great. More

no fuss no muss sales and dave was what i needed in a salesman,i asked for no bull and he gave me no bull im a no beat around the bush guy and dave acomidated salesman,i asked for no bull and he gave me no bull im a no beat around the bush guy and dave acomidated More

The service department is great!! They are friendly and always go above and beyond. They also explain all work that is being done and answers any questions I have. I wouldn't take my car anywhere else. always go above and beyond. They also explain all work that is being done and answers any questions I have. I wouldn't take my car anywhere else. More

Our salesman was very friendly and helpful, he explained everthing well and was not pushy and let us pick the vehicle that we wanted and not something he wanted. I would come back again and again and reccom everthing well and was not pushy and let us pick the vehicle that we wanted and not something he wanted. I would come back again and again and reccommend this dealership to my family and friends. More

All Questions was answered, budget was met and I was pleased with my purchase. My salesman wasn't over barring. Had a great experience today. pleased with my purchase. My salesman wasn't over barring. Had a great experience today. More

I went to McGrath City Honda to buy a new Accord. The sales staff was very friendly and knowledgeable. They gave good advice on the purchase. The whole process was very efficient. sales staff was very friendly and knowledgeable. They gave good advice on the purchase. The whole process was very efficient. More

I had a very good experience with McGrath City Honda, primarily because the sales representative who helped us with the purchase provided an outstanding service. I've been to other Honda dealer but did primarily because the sales representative who helped us with the purchase provided an outstanding service. I've been to other Honda dealer but did not get the same warm welcome and enthusiasm from Dodie. He was able to listen to our needs and suggested ways to meet our priorities in relation to the purchase. And I credit the dealer in this instance since it is flexible and responsive to its customers concerns, which is a good tone from the top for all its employees. At the same time, the other people I worked with in the process, like Frank of Finance, was equally engaging and friendly. I have been recommending this dealer and Dodie to my friends ever since. More

I found my car on cars.com, it was the best deal with the lowest milage. Tom is the best car salesman he even gave me a free hat after i bought my civic! lowest milage. Tom is the best car salesman he even gave me a free hat after i bought my civic! More

Great experience at this dealership! I would HIGHLY recommend this particular dealership. McGrath City Honda on Grand Ave in Chicago over all other dealerships. The reason they have earned my strong re recommend this particular dealership. McGrath City Honda on Grand Ave in Chicago over all other dealerships. The reason they have earned my strong reviews are for their superior Customer Service, Knowledge, Price and Cleanliness. This dealership knows that if you treat a customer right, they will gain the loyalty, respect and future new business of the customer. The entire team was wonderful. A special Thank You to Andrew and Jose who we spent the most time with, for a car buying experience that could serve as a example of true Total Customer Service. -Mary of South Barrington More