McGrath City Honda

Horrible Service I would truly like to state that McGrath City Honda is a deplorable representation of the Honda brand but then again I would not want to offend the de I would truly like to state that McGrath City Honda is a deplorable representation of the Honda brand but then again I would not want to offend the deplorable businesses out there. After my experience with this dealership, I wonder about two main things. One is how Honda can continue to issue a license to this dealer knowing how poor customer service is. The second is how people continue to frequent this establishment for service. Perhaps it is because it is the only Honda dealership in the area. My experience started on December 19, 2014 when I purchased a "certified" 2014 Honda Accord. George W. was my salesman and I found him to be a straight shooting businessman. He was knowledgeable and even returned my e-mails after the sale. The Finance Manager was nice as well. Sure, he kept pushing an extended warranty on a certified car which I ultimately told him was a stupid idea and he relented. The Finance Manager was honest and friendly. The only improvement during the sales process would be timing and safety. It took over 4 hours to purchase a $22K car and the location of this dealership is not safe. Most of the cars are located across the street on Grand Avenue, which is dangerous to cross. My main issue with this dealership centers on the despicable service it offers. Shortly after the sale, I noticed that the driver's side mirror was loose. It was not scratched or scuffed and I thought this would have been caught in the 150 point inspection to make a Honda "certified". I e-mailed Bob Jaskolski about the issue because after all, he sent me an e-mail telling me that service was paramount to him. No response....ever. I took the car in on February 6 and was appalled by the lack of service. After you pull in, there is no one to greet you. No signs direct you where to go. Do I go to the right to where people ignore you? To the left where people pretend to look busy? Finally, John Sillitti (service advisor) was able to "help" me. After conferring with the used car manager, he agreed to replace the mirror. I was told that the mirror would be in within a week and I would receive a call. Three weeks later, I call John and am told that the records show that the last time I was in was in December. What happened to my visit from February 6? He tells me I need to speak to the parts guy who is waiting by the phone for my call. He transfers me and it goes to voicemail. I leave a message. No response.....ever. I call John back and leave a message. No call back. So, I drive all the way from Schaumburg to speak to John. He confirms that someone forgot to order the mirror and it would be in by March 6. March 6 comes and goes and I get no answer. Now, I call Aimee Both. She immediately calls back (yay!) and says she will get on it. She calls back and informs me that John told her I was working with someone else. Perhaps the Wizard of Oz in John's mind. She states that they have a passenger side mirror for me but it was ordered wrong! First, no one bothers to call me. Second, they cannot order the right part. She assured me that it will be in by March 13. Anyone seen the movie Groundhog Day? LOL So, during the week of March 9, I took my car to Schaumburg Honda to have a remote starter installed. They informed me of the mirror as well as bad molding on the rear mirror (I guess this dealer does inspections) and replaced both with GREAT service. In summary, this dealership has selection. That is about it. The service department and its staff (mainly John Sillitti and Bob Jaskolski) are horrible and I truly wonder how Honda continues to issue a license to these individuals. More

Purchasing my Honda CRV This was by far the best experience one could have purchasing a car. Dave Kazarian held my hand during this very arduous procedure . I must have cal This was by far the best experience one could have purchasing a car. Dave Kazarian held my hand during this very arduous procedure . I must have called him every day for 3 months. I was extremely apprehensive in leasing a car, and he was helpful, informative , trustworthy, and kind. At the end Alex went through the entire details of the car and instructed me on all the ins and out of operating this vehicle . He was not condescending but, was extremely patient and very knowledgeable. I would recommended MCGRATH City to anyone. More

Horrible! Where do I begin? A dirty dealership--literally and figuratively. First, I received a quote via email for a 2015 Fit EX that seemed too good to be tru Where do I begin? A dirty dealership--literally and figuratively. First, I received a quote via email for a 2015 Fit EX that seemed too good to be true. It was. By almost $3,000. The dealership was lucky the quote expired on a Thursday and I couldn't make it in until Saturday, so they didn't have to honor it. When I got to the dealership, the only question I was asked was what color I wanted. When I said I had more important concerns like financing and trade-in value, I was dismissed and again asked what color I wanted. Sigh. When the salesman presented me with the sell sheet, not only was the price of the new car $3,000 higher than anticipated, my trade-in value was $2,000 less than kbb! When I reviewed the printout they gave me of the kbb.com site, I realized they hadn't even priced out the right car. I was trading a 2011 FIT *Sport* and they looked up the hatchback. When I pointed this out to him, he shrugged his shoulders and said all FITs were hatchbacks. He then proceeded to tell me that my 2011 needed a new bumper, brakes and tires--it had 36,200 miles!!! I left. I bought my new 2015 FIT the following Monday at Valley Honda in Aurora and can't begin to express what a wonderful experience I had there. I would encourage anyone to make the trip to Aurora if you're serious about buying a car. More

This dealer is the absolute worst!!!! ????? UPDATE: after bringing the car in on Friday I was guaranteed that the car was driven every single day nonstop to try to figure out what the prob ????? UPDATE: after bringing the car in on Friday I was guaranteed that the car was driven every single day nonstop to try to figure out what the problem is and still the dealer could not find an issue with the car so as Mike the general manager suggested I decided to bring in the car to another dealer! While I was picking up my car and dropping off the loaner car I will look at the miles and only 6 miles were put on my car from Friday to Wednesday. Does dad seem like they were really trying to find the problem that the car has , when I specifically said I drive a lot daily??? At this point I feel like I am getting discriminated against and I need to get an attorney involved to resolve the issue !!!!!! I purchased a Honda fit in July 2014 it was a brand-new 2015 black on black Honda fit I was so happy to get a brand-new car and so excited for many trips to Michigan but that was all cut short when out of nowhere the Honda wouldn't start. I took it in and they said that it can be a cause of the neon lights that were plugged into the car I know for 100% that was not it because it started happening before the neon lights were plugged in but nevertheless we took them out and the issue is still at hand. I am very unsatisfied with how everything is being handled because I have to keep coming back to Honda with no positive results and on top of that people look at me like it's something I'm doing wrong. Being a single mother and walking in with my child makes me an easy target at least that's how I feel going into Honda and complaining about yet another problem that my brand-new car has. Please please think twice before buying a new car Because new isn't always better. More

Taking advantage of your personal information Bought Honda civic coupe, got a good deal for a car. Asked them not to run too many credit equerries. The guy I was closing the deal with said OK no p Bought Honda civic coupe, got a good deal for a car. Asked them not to run too many credit equerries. The guy I was closing the deal with said OK no problems, he told me WE HAVE TO RUN ONE AND THE BANK THAT WE HAVE TO RUN ONE. I said OK I was approved with Chase. McGraph run one credit enquirer and chase. Finance guy added some insurance for $2000 without asking me I told him to remove it. He said SORRY I PUT IT ACCIDENTALLY. He offered me some other extra stuff that I did not accept. Next day I had five more credit equerries without my approval, when the deal was closed with chase, and I drove out with the car. They told me they was trying to save me some money when I got approved 4.9% score 680, second vehicle. They also told me when I signed credit application that they can do up to 25 enquirers. What a trying to get me low interest. Playing with peoples personal info and credit More

Rude and bossy finance manager! I visited this place twice - once for old Honda CRV and other for Honda Civic. Trip 1 for Honda CRV - Took a test drive for a newish CRV and it lo I visited this place twice - once for old Honda CRV and other for Honda Civic. Trip 1 for Honda CRV - Took a test drive for a newish CRV and it looked slick. Negotiated with the sales guy & his manager for couple of hours and we agreed on a price. Then the bad experience started - waited for at least 3 hours for the store owner to confirm & they came back saying price is too low for store owner to agree upon. Well - why would you come down to a price which you think is beyond your comfort level, you should just say 'NO' to the customer if your expectations don't match, no point haggling for hours, settling for a price and then getting the price rejected from the owner. Trip 2 for Honda Civic - Went next week for Honda Civic after the botched CRV deal. Test drive was OK but the car was extremely dirty from inside, stains all over the roof etc so it was clear it needed a detailing. After haggling with sales guy Chuck for 90 mins or so, we agreed on a price and he went to check in with his finance manager. Much to my disbelief, the manager came with tons of attitude and started asking me questions like 'How do you come up with such fantasy prices ?' and 'You come here every week with weird requests for prices ?'. I was shocked at his 'I know it all all, you better listen to me' attitude. As one would expect, we walked out of store the very next minute. I do agree that they have very good inventory of Honda cars and that too at a price lower than most other dealers but they have no right to insult customers if they don't like the final price customer quoted. I would have got the car for probably 500 bucks more than my 'last price' if the manager was not so rude (would avoid naming the manager as my intention is not to malign a particular person). May be it is just because the finance manager was at his 'best behavior' day but I am not going back to that place again & would recommend others to avoid this place to save time & self respect or be ready to be heckled into accepting their price. Overall experience of fair only because of the sales guy Chuck who was really helpful all along. More

Who knew car buying could be such a wonderful experience :) In choosing to purchase a Honda, my husband and I went to McGrath City Honda based on a recommendation that we received about the dealership and one o In choosing to purchase a Honda, my husband and I went to McGrath City Honda based on a recommendation that we received about the dealership and one of their sales reps, Dave Kazarian. A major purchase such as buying an automobile can surely raise your anxiety level and upon meeting Dave, he made us feel calm and at ease. We felt as if we had known Dave for many years, yet we had just met him. Dave absolutely went above and beyond our expectations of a sales rep. We called Dave first to let him know that we would be coming in to see him and to let him know what we were looking for. When we got there, Dave had a Honda Accord Sport ready for us to test drive that proved to be the exact car we were looking for. His expertise, understanding, and patience with customers is truly amazing. He wasn't interested in selling us a car to make some huge commission; he was genuinely interested in making sure the car we purchased was the car that we needed and that it would fit not only our budget, but our lifestyle. He stayed with us every step of the way yet he did not hover over us or pressure us in any way. In fact, as we walked around the dealership, all the sales reps let us look at all the different models, get in them, take pictures of them, and ask questions. Dave was always there to answer all of our questions and when I thought that maybe I wanted a different model at a higher price, he gave his expert opinion even though it meant he would receive less of a commission. Dave is so well versed and truly in tune with what a customer's needs are. He explained every piece of paper we signed, the warranties, etc., and he would not leave for the night until he knew we were done with our financing. In fact, he did not leave until he walked us to our new car and saw us drive away in it! We cannot say enough good things about Dave, and we have told everyone that we know about Dave and McGrath City Honda. I am beyond happy with my purchase and am confident that I will be for many, many years to come thanks to Dave Kazarian and McGrath City Honda :) More

More than I hope for George put me in more of a car than I thought possible. After spending many hours in a couple different places, Mcgrath gave me exactly what they said George put me in more of a car than I thought possible. After spending many hours in a couple different places, Mcgrath gave me exactly what they said they would. Thank you to both David and George for listening to me and finding the right car. I am so happy. More