McGrath City Honda

Fantastic experience and great people!!! We had such a fantastic experience. Dave took care of us and was both open and honest with us. The vehicle we wanted was ready for a test drive when We had such a fantastic experience. Dave took care of us and was both open and honest with us. The vehicle we wanted was ready for a test drive when we walked in the door. Even before we walked in, they were thorough and diligent in emailing and calling to follow up. I would definitely come here again. More

Longtime satisfied customer We've had Hondas for years and have been going to McGrath for the last 15 years or so. We've found friendly service reps, clear explanation, timely se We've had Hondas for years and have been going to McGrath for the last 15 years or so. We've found friendly service reps, clear explanation, timely service, and anticipatory suggestions. More

Classice BAIT and SWITCH Dealer BEWARE is you get an online or email quote from these Shysters. Was quoted online and by email a specific price for new a Civic. I even called and spo BEWARE is you get an online or email quote from these Shysters. Was quoted online and by email a specific price for new a Civic. I even called and spoke with Alyssa Muriel on the cutomer care team to confirm the price. Was given an appointment the next day with VIP manager Alba. Drove 1 hour to meet with Alba the next day. She just dumped us off on a salesman. When I showed him the email quoted price he stated that the price does not include destination charge of $875 ( which in the quoted price it CLEARLY shows the MSRP with the destination charge INCLUDED) nor did it include Dealer added accesories which I MUST but for $995. So almost $2000 more than the quoted price? Needless to say I walked straight out of that place and will never return again. More

great location The people at this location are helpful and would do anything in their power to give the client the best experience. Keep up the good customer service The people at this location are helpful and would do anything in their power to give the client the best experience. Keep up the good customer service. More

New car purchase Sales person was very knowledgable of the HRV. Was open to lowering the price and provide a .9% interest. Assisted me in delivering the new car to my Sales person was very knowledgable of the HRV. Was open to lowering the price and provide a .9% interest. Assisted me in delivering the new car to my home. My only suggestion is to include any accessory cost into the discussed price of the car. More

The Best Everyone is always courteous. Ethan especially, he's pleasant and extremely knowledgeable. Even the waiting area is cozy. Lot's of shops in the area Everyone is always courteous. Ethan especially, he's pleasant and extremely knowledgeable. Even the waiting area is cozy. Lot's of shops in the area so you have options while waiting. More

terrible place, horrible customer service This place is a circus run by a bunch of clowns. If asked to describe this dealership in a single word: Horrible. Do the math, do not choose McGrath. This place is a circus run by a bunch of clowns. If asked to describe this dealership in a single word: Horrible. Do the math, do not choose McGrath... More

No information provided if you don't buy from them I went with my roommate to McGrath City Honda on Grand Avenue because he was interested in buying his first brand new car. I bought my Civic here a co I went with my roommate to McGrath City Honda on Grand Avenue because he was interested in buying his first brand new car. I bought my Civic here a couple of years ago and had such a good experience so I thought it was the right place to start with –even though it is not the closest dealer to my neighborhood. Marcin –my original sales representative- was off yesterday so we talked to Jose (I think his name was either Jose or Juan, not 100% sure to be honest). My roommate was looking for the basic Civic and that is what he requested the information for. Everything was lots of smiles and nice manners until my roommate told the sales rep that he wanted a quote because we were going to shop around in 2 other places to have a total of just 3 quotes, and then take a decision. Here is when things changed. He told both of us that we can check the prices online and the information is all there, that he was not there for people to shop around. He was there just for people who are ready to buy from them. I told him my roommate was honest about buying the car but he just couldn’t buy from the first place, we put our cards on the table and told him exactly what we were going to do. I added –before we left- “do you want us to tell you a lie and say that he is going to buy the car right now so you can give him the information he wants?” His reply was: “go somewhere else and ask them for prices and then come back.” Does he really believe we are even going to consider the possibility of buying something from him? I really believe he was just sarcastic. When I bought my Civic, and my rep was Marcin, his behavior was totally different. He gave me all the information I needed and I bought the car from him not because it was the cheapest price but because of his non pushy attitude. I will not recommend anybody to go to this place and put their cards on the table. I think we have to play their game, and in order to do that not telling the truth of your real intention is the key. That is what they want. More