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McGrath City Honda
Chicago, IL
761 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 761 reviews
September 10, 2020
Alfonso was friendly and knowledgeable. He made suggestions to conform to my tight budget. I felt comfortable with expertise will recommend to family n friends suggestions to conform to my tight budget. I felt comfortable with expertise will recommend to family n friends More
by Blanca3206
Employees Worked With
Alfonso Rodriguez, Ricardo Ferrusquia
August 19, 2020
All work was done on time and estimates were spot on. My service manager was very knowledgeable and helpful. I was informed of the status throughout the process service manager was very knowledgeable and helpful. I was informed of the status throughout the process More
by Dll145
Employees Worked With
Daniel Ocasio
August 18, 2020
I was not able to finish my survey. Andrew Berk , the service lane manager did a good job . Very courteous and helpful. I give him 5 rating. Techs. need more time to finish the job completely . Somet service lane manager did a good job . Very courteous and helpful. I give him 5 rating. Techs. need more time to finish the job completely . Sometimes they forget to put parts back ,reset tire pressure or oil monitor. My experience on previous oil changes. More
by Gloria Galvez
Employees Worked With
Andrew Berk, Service lane manager
July 31, 2020
DO NOT buy a car here!!!! Horrible first car buying experience for my 20 year old daughter. McGrath CIty Honda is one of the reasons why used car dealers get a bad name. My dau Horrible first car buying experience for my 20 year old daughter. McGrath CIty Honda is one of the reasons why used car dealers get a bad name. My daughter did her research and found what she thought was a great deal on a car. Was listed on Car Guru for $14995. By the time she sat down to sign the contract there was an added $800 for a handling and delivery fee and another $1800 for a theft protection device that apparently is added to all of their used cars. Then why are you advertising the car for such a lower price???? She and her 80 year old Grandma were basically scammed and unfortunately being excited about buying this car she signed .Big mistake. I went back a week later and Andrey was able to take off the $800 handling fee but only after I threatened to report them to the Attorney Generals office for price gauging. This dealership is a total scam and I would NEVER recommend anyone to ever go here to buy a car. I did report them to the Attorney General's office mostly because they are taking advantage of innocent people and their practices are unethical. And if you do go here, expect to spend A LOT of time. Terrible customer service and their salesmen are not wearing masks. More
by Janine N
Employees Worked With
Dave Kazarian, Andrey Kharlamov
July 17, 2020
I had a situation with my purchase so I was introduced to Dana Grande. to handle the situation. she was very rude and unprofessional from the very start, she does not know how to speak to customers my situat Dana Grande. to handle the situation. she was very rude and unprofessional from the very start, she does not know how to speak to customers my situation went from bad to worst in just a few seconds. this lady took everything I explained to her and quickly made me feel like I didn't know W😒TF I was talking a about. Customers ain't always right in this dealer. I definitely wont be recommending this dealer to anyone. However John Serritella. stepped in and quickly handled the problem very professionally. Thanks John for your help and understanding. not trying to tell you how to do your job but if I was manager I wouldn't have this person in the position she is in. She be a better correctional officer at cook county jail with that kind of attitude. More
by J, Rojas
Employees Worked With
John Serritella, Dana Grande
July 08, 2020
ANDREW WAS GREAT. HAD A Sheild problem. Taken care of. Place was busier than O,'Hare. He was pleasant and polite. Ga e me and .y car compete atte tion. Top Mark's for hi. All the way around Place was busier than O,'Hare. He was pleasant and polite. Ga e me and .y car compete atte tion. Top Mark's for hi. All the way around More
by Judithschweickert
Employees Worked With
Andrew Ber ber
July 07, 2020
Always good service here at McGrath Honda. They are honest and keep my car in great shape.. The Staff is polite and helpful. Thank you. honest and keep my car in great shape.. The Staff is polite and helpful. Thank you. More
by Art
Employees Worked With
Andrew - Service Department- 5 stars
