McGrath City Honda

Bill was very nice as always, he was prompt on getting my car serviced. But after serving my car, it had dirty scuff marks on the door panel and floor carpet was all dirty, grease on my steering wheel., my car serviced. But after serving my car, it had dirty scuff marks on the door panel and floor carpet was all dirty, grease on my steering wheel., my car was clean when I first brought it in More

If you are a busy parent I'd shop elsewhere...First it If you are a busy parent I'd shop elsewhere... First it took 45 mins+ for them to get a CRV ready for a test drive even with a confirmed appointmen If you are a busy parent I'd shop elsewhere... First it took 45 mins+ for them to get a CRV ready for a test drive even with a confirmed appointment. I waited outside b/c many of the salespeople weren't wearing masks. Then later in the week once we decided the CRV was too small, I asked to take a Pilot out for the same length test drive (we wanted about an hour so both my husband and I could drive it and check carseat fit, just like we did with the CRV), but the Manager wouldn't approve it. She said they have a policy of one longer test drive per family. I tried to get off the phone so I could just get in touch with another dealer who could work with us, but she kept me on the phone for another 10 mins peppering me with questions and chastising me for taking the CRV for "5 or 6 hours" already (this was really strange because we had the car back in an hour). I got the sense that she was interrogating me to see how serious I was about buying and would maybe make an exception and let me take a longer test drive of the Pilot if they thought I'd buy. I apparently failed that test, which is their loss because I'm now buying a Pilot from another dealer. I thought about emailing her a Pretty Woman meme but that seemed like overkill so I'm just writing this review instead to save someone else the trouble. Ready to buy and they have the best price? It'll probably be fine, if you don't mind a lot of salespeople on the floor who don't wear masks. But for sure go somewhere else for a test drive. More

Friendly, goes extra miles to give right information Bill Miller always let you know exactly what you need he been my analysts and alway look for him Miller always let you know exactly what you need he been my analysts and alway look for him More

Marcin is wonderful to work with! He really strives to do his best and make customers happy! Very satisfied with the service! Highly recommended! Thank you Marcin! his best and make customers happy! Very satisfied with the service! Highly recommended! Thank you Marcin! More

I recently took my Honda Element into McGrath Honda Service Dept for a recall and I was extremely impressed! The Service Dept kept me apprised as to the service repairs and timeline throughout the proc Service Dept for a recall and I was extremely impressed! The Service Dept kept me apprised as to the service repairs and timeline throughout the process! Kudos to Hasan! More

Had a very good experience purchasing my latest vehicle here. I was an out state buyer and they had a vehicle I was really looking for in a broad area (~200 mile radius), and they had the vehicle in best c here. I was an out state buyer and they had a vehicle I was really looking for in a broad area (~200 mile radius), and they had the vehicle in best condition and value for the price. Was worth the drive out there. No pushiness, treated respectfully and had pleasant interactions, negotiation was firm but fair, and in the end they considered my budget needs to close the deal. The titling and registration was taking longer than usual due to Covid delays, but they helped me resolve the issue and stayed engaged even a month after my purchase. Big shout out to Dave Kazarian for his excellent customer service and attention to detail when addressing customer needs. More

Great service from jimmy, he took care of my requests promptly and efficiently. He is very professional and knowledgeable it was easy to deal with him promptly and efficiently. He is very professional and knowledgeable it was easy to deal with him More

Performed work that was not agreed to as no mention was made of changing the cabin filter (a job i can do myself) and, after so many years using this dealership, they didn’t even wash the car. It also too made of changing the cabin filter (a job i can do myself) and, after so many years using this dealership, they didn’t even wash the car. It also took more than an hour longer than advised. It may be time to look around for a different dealership. More