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McGrath City Honda

Chicago, IL

4.4
775 Reviews
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6720 West Grand Avenue

Chicago, IL

60707

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Showing 775 reviews

December 20, 2021

They make recommendations for services then get upset when you decline happened to me twice. More

by nvcaban
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Humberto
December 17, 2021

I love the service, and how I was treated as a customer. The person who helped me was very gentle and even helped me by sending me in Uber to home and that way I didn’t have to wait all the time there. I re More

by Cecilia Maldonado
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfonso Rodriguez
Jan 13, 2022 -

McGrath City Honda responded

Thank you for leaving us a review!

December 16, 2021

Every time I visit Honda, all the staff treat you super well and a 5-star service. More

by nancycallejas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Octavio sales person
Jan 13, 2022 -

McGrath City Honda responded

Thank you for leaving us a review!

December 14, 2021

McGrath City Honda is the best until your car starts to have issues. I bought a honda 2019 pilot from McGrath. Currently, there is a recall on it; they couldn't fix it the same day and asked me to come ba More

by chusworld
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill Miller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Sanchez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hassan
Jan 10, 2022 -

McGrath City Honda responded

Hello, we're sorry to hear that your experience wasn't exceptional. Our team strives to be friendly, courteous, and professional at all times. We would love it if you contacted Dana Grande, Customer Relations Manager, at dgrande@mcgrathcity.com or her direct line 773-836-3904, so we may discuss your concerns further. Have a great day!

Jan 10, 2022 -

chusworld responded

Thank you, Dana! I received a call from the Service Department manager Jereme regarding this matter. I am the type of customer that once I find a fair vendor, I mostly stick with them for a very long time. Not only me, but I also try to pursue friends and family members to shop in the same place. Jeremy promised me that the awful customer experience I went through at your dealership would not happen again. He offered to contact him directly next time if I needed any service. Additionally, he offered me credit for my service fees. I felt his sincerity and decided to accept his apology. I will let you know if he follows through with his promise soon.

December 12, 2021

Clear explanations of the service and work my car needed, and it was all done quickly! The free Lyft back to Oak Park was perfect for getting things done. Then I got another free Lyft back to pick up my ca More

by Aimee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 20, 2021

The team at McGrath City Honda was great! The whole process was quick and painless. Our salesman, Jose Hinojosa and sales manager Luis Gonzalez listened to our needs and made the process easy. The bus More

by kevharmon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Hinojosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reza John, Luis Gonzalez
November 19, 2021

Cust. Service needs lots of work and mechanics workmanship not good, I need someone to call me! ASAP More

by Eugenia Todd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Devin Miller
November 17, 2021

Manager Jeremy in car repair services was great. Did excellent work. Even washed my car. More

by Me
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 15, 2021

I had excellent customer service, the car was completed I had excellent customer service, the car was completed on time as I was told. More

by dajanisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfonso
November 06, 2021

Good, fast, good service, good waiting area,I was late for my appointment and they gave me the best attention More

by Eslaintecamacho
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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