McGrath Arlington Kia

Stefan was nice to work with during our car buying experience in the beginning. He made us a deal on a used Buick Enclave that included them installing Apple Play and 1 year of maintenance. I later di experience in the beginning. He made us a deal on a used Buick Enclave that included them installing Apple Play and 1 year of maintenance. I later discovered they charged us $700 for the maintenance package that was supposed to be included in the deal, and also whoever drove the car out to us hit the side mirror so it was sitting crooked on the car and we found out that the AC didn't work. Stefan said he would get all of the issues taken care of and get the Apple Play installed. We played phone tag and texted several times to get the Apple Play installed and there was always some reason they couldn't schedule it that week or the next, etc, etc. Then I stopped hearing back from Stefan and I eventually called the manager George, who said he quit. I told him part of our purchase agreement was to install the Apple Play and he said he'd look into it. I never heard from him again either. Every time I called someone said they'd look into it and then I'd never hear from them. We went into the showroom and told them this was our agreement and showed them the paper work and they said it wasn't their problem and that Stefan only worked there a couple months and quit. The manager, George's exact words were, "What do you want me to do? I'm trying to run a business here." They refused to honor the deal and said they weren't responsible for whatever Stefan told us, but he was their employee at the time so it shouldn't of mattered if he quit a few months later after our sale or not. They said they'd fix the AC and the mirror. We thought the AC was fixed but it went out again shortly after and then we found out somewhere else that the AC lines were bad and corroded and had to spend $2,000 to get them fixed. As for the mirror they broke, they ended up just putting epoxy on it which lasted about 4 hours. There was a complete lack of accountability from this dealership to honor a deal that one of their employees created. We would've come back here in a year to upgrade our second car but we obviously will stay as far away from this dealership as possible and warn others to do the same. Horrible experience and they didn't seem to care at all. They made their sale and got their money and then any ounce of customer service or courtesy went out the window immediately. More

HORRIBLE PLACE DO NOT BUY FROM THEM. We agreed to a price that included the extended warranty and $15k for our trade in. Found out after the purchase they charged us again the $3500 for the warranty and gave that included the extended warranty and $15k for our trade in. Found out after the purchase they charged us again the $3500 for the warranty and gave us $1,000 less for our trade then we signed off on. It has been a week they refuse to call us and they refuse to give us a break out on the fees that we paid for our vehicle. DO NOT TRUST ANYONE THERE. We can't even get the GM to talk to us. We love our carnival but definitely over paid. Had to file a formal complaint with Corp. Kia More

Don't deal with the shady scammers. No good faith or respect for the customer. Just dollars signs at any cost. They added bogus fees and charge us for things we specifically agreed NOT to pay for and ch respect for the customer. Just dollars signs at any cost. They added bogus fees and charge us for things we specifically agreed NOT to pay for and change the amount we agreed on for our trade in. Partly our fault for not verifying everything a second time. We put a little too much trust and good faith into them and they changed everything we agreed to in our negotiations. Just typical shady car sales. Perpetuating the shady car salesmen stereotypes. Find another dealer. It will save you some stress. More

This was my second time buying a car from Garrett. This time i got to get a manual Jeep, I cannot tell you how excited I am. Forever and always will recommend your dealership. Thanks a ton! time i got to get a manual Jeep, I cannot tell you how excited I am. Forever and always will recommend your dealership. Thanks a ton! More

Third car that I have bought from Garrett and Cody. Always fun, respectful, funny and knowledgeable on all the vehicles. I got a new Wolf Gray K5. I am sure I will see you soon enough for my next one! Always fun, respectful, funny and knowledgeable on all the vehicles. I got a new Wolf Gray K5. I am sure I will see you soon enough for my next one! More

I came here with my family, which is now a growing family to take a look at some used vans. Garrett was our salesman. He showed a few different vehicles and asked a lot of questions. He helped me and my wife to take a look at some used vans. Garrett was our salesman. He showed a few different vehicles and asked a lot of questions. He helped me and my wife find the perfect van for us. Thank you guys. Everybody was respectable. Cody was great in finance, I could not be any happier. More

I came with my family to purchase a used van. Garrett was our salesman. he showed us a couple of different vehicles and helped find the perfect fit for our now growing family. Cody was great in finance as we our salesman. he showed us a couple of different vehicles and helped find the perfect fit for our now growing family. Cody was great in finance as well! More

I had been dreading the car buying process, Chris made it easy, painless, and quick for my family as we found our new car! Within hours Chris found an SUV we love that looks great and is both functional and easy, painless, and quick for my family as we found our new car! Within hours Chris found an SUV we love that looks great and is both functional and affordable for us! More

New to this dealership as I purchased a 2021 Kia Sportage last week but am happy with the purchase. Josh Lemoine was our salesperson and our interaction was good with him. He understood what we wanted to pay last week but am happy with the purchase. Josh Lemoine was our salesperson and our interaction was good with him. He understood what we wanted to pay and explained the costs to us. I would recommend Josh to my friends and go to him again. More