McGrath Arlington Kia

I was ready to buy a vehicle, but when confirming the advertised price, they add a bogus 'market adjustment'. Pure bait and switch highway robbery, taking advantage of people who can't do math and think advertised price, they add a bogus 'market adjustment'. Pure bait and switch highway robbery, taking advantage of people who can't do math and think about the future. More

I bought my first new Kia from Conor. He knew all the questions I had about the Lx Soul. He and the new car manager were great to work with! questions I had about the Lx Soul. He and the new car manager were great to work with! More

Cliff was a great sales rep to work with. He was knowledgeable and did not play any games. I would recommend him to anyone looking for a Kia. This is my fourth Kia from McGrath and it is always a pl knowledgeable and did not play any games. I would recommend him to anyone looking for a Kia. This is my fourth Kia from McGrath and it is always a pleasure. More

Fantastic experience with Garrett in sales and Sam in financing. I was a pretty tough sell with very specific financial needs, and they went above and beyond. Super friendly guys. Highly recommend and wi financing. I was a pretty tough sell with very specific financial needs, and they went above and beyond. Super friendly guys. Highly recommend and will definitely be back! More

Chris Duplancich was our product specialist and he made the exhausting process of purchasing a new vehicle extremely easy. One of the few times it seemed like the sales team was on our side. He was incredi the exhausting process of purchasing a new vehicle extremely easy. One of the few times it seemed like the sales team was on our side. He was incredibly polite, took his time to explain any steps in the process we were unclear on, and easy to work with! More

We have had nothing but issues since buying our Kia Sorrento here. First, we bought the car and the very next day the windshield wash light came on. Then we realized they didn't give us any floor mats. Sorrento here. First, we bought the car and the very next day the windshield wash light came on. Then we realized they didn't give us any floor mats. We drove an hour and a half back to pick them up and they gave us the wrong ones! Ended up getting weather techs instead of driving back. Now, we just drove an hour and a half for maintenence for an appointment that was made 2 weeks ago and they're saying they will try to "squeeze" us in because they're not showing an appointment even though my boyfriend has a confirmation email and we called 30 minutes before to say we were going to be a few minutes late and the lady confirmed the appointment date and his email...... Now they're telling us the scheduler messed up and accidentally put the appointment in wrong and its supposed to be next week. Said it would be a 2 hour wait. This is absolutely ridiculous and I encourage anyone thinking of buying here to think long and hard. Extremely disappointed. More

Chris helped me with the purchase of a Kia Seltos and the experience was great. He even helped me ship the car to Colorado. Whole process was seamless. Chris was awesome. Thanks again! experience was great. He even helped me ship the car to Colorado. Whole process was seamless. Chris was awesome. Thanks again! More

Chris sold me a 2018 Kia Optima 3 years ago and gave me a great deal on a brand new all new 2021 KIA K5. Thanks Chris. You’re the man. great deal on a brand new all new 2021 KIA K5. Thanks Chris. You’re the man. More

Stefan was nice to work with during our car buying experience in the beginning. He made us a deal on a used Buick Enclave that included them installing Apple Play and 1 year of maintenance. I later di experience in the beginning. He made us a deal on a used Buick Enclave that included them installing Apple Play and 1 year of maintenance. I later discovered they charged us $700 for the maintenance package that was supposed to be included in the deal, and also whoever drove the car out to us hit the side mirror so it was sitting crooked on the car and we found out that the AC didn't work. Stefan said he would get all of the issues taken care of and get the Apple Play installed. We played phone tag and texted several times to get the Apple Play installed and there was always some reason they couldn't schedule it that week or the next, etc, etc. Then I stopped hearing back from Stefan and I eventually called the manager George, who said he quit. I told him part of our purchase agreement was to install the Apple Play and he said he'd look into it. I never heard from him again either. Every time I called someone said they'd look into it and then I'd never hear from them. We went into the showroom and told them this was our agreement and showed them the paper work and they said it wasn't their problem and that Stefan only worked there a couple months and quit. The manager, George's exact words were, "What do you want me to do? I'm trying to run a business here." They refused to honor the deal and said they weren't responsible for whatever Stefan told us, but he was their employee at the time so it shouldn't of mattered if he quit a few months later after our sale or not. They said they'd fix the AC and the mirror. We thought the AC was fixed but it went out again shortly after and then we found out somewhere else that the AC lines were bad and corroded and had to spend $2,000 to get them fixed. As for the mirror they broke, they ended up just putting epoxy on it which lasted about 4 hours. There was a complete lack of accountability from this dealership to honor a deal that one of their employees created. We would've come back here in a year to upgrade our second car but we obviously will stay as far away from this dealership as possible and warn others to do the same. Horrible experience and they didn't seem to care at all. They made their sale and got their money and then any ounce of customer service or courtesy went out the window immediately. More