Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
McGrath Arlington Kia
Palatine, IL
300 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 300 reviews
January 17, 2022
Terrible experience, didn’t call me back 3 times and I had to go in there for help, forgot my original deal when came back to get my car. Terrible experience trading my car to them took months to pay off had to go in there for help, forgot my original deal when came back to get my car. Terrible experience trading my car to them took months to pay off my car. Don’t go here More
by Mbucek
Employees Worked With
Vince Balachia
January 15, 2022
I went to McGrath Arlington Kia today looking to buy a 2022 Kia K5 GT line. Before I arrived at the dealership, I had spoken to a wonderful internet manager that gave me all the information about the vehi 2022 Kia K5 GT line. Before I arrived at the dealership, I had spoken to a wonderful internet manager that gave me all the information about the vehicle and what I was looking for. He guaranteed that it would be a very smooth transaction with the best possible price that I could receive. I was very excited and optimistic of this opportunity so of course I couldn't let this slide. I drove 40 minutes to this dealership and came across a horrible experience that made me view Kia very differently than what I expected. The sales rep and his assistant were inexperienced to the point where I knew more then the people I was buying from! Not only that, when I spoke to the "new" sales manager of this dealership, I was treated very unfairly and was shocked at the behavior that this person displayed. You would expect a very respectful and professional character from a person that has this position but in my scenario it was not close to what is socially acceptable! Overall I was very disappointed and will search for my dream car elsewhere! More
by Christian Delatorre
Employees Worked With
Chris Duplancich
December 30, 2021
I surf the web each day looking for a Ram 1500 Limited. I found one at your dealership and inquired and a Frank S responded so I asked if he could provide me with some pictures because I knew it wouldn’t las found one at your dealership and inquired and a Frank S responded so I asked if he could provide me with some pictures because I knew it wouldn’t last long. Just a couple off his phone would have been good. He insisted I wait until the dealership prep and posted the pictures. I was willing to drive 200 miles to purchase. Guess what? someone purchased the truck before being prep which I figured would happen. Poor Salesmanship! More
by Dissatisfied customer
Employees Worked With
Frank S
December 17, 2021
I wouldn't recommend dealing with them in any way – totally untrustworthy of your business. Went for a test drive on Friday, agreed on a price for the car – but was told the trade-in value was way bel totally untrustworthy of your business. Went for a test drive on Friday, agreed on a price for the car – but was told the trade-in value was way below CarMax offer. Sales Manager Chris called after I left due to the large difference and said they would offer the trade only once I got an appraised value with 7 day to execute from CarMax. Spent the next week getting that, called the Salesman Garrett (who was great to deal with) and asked if the car was available. He said yes – I asked to confirm the price – which he did via text. The next morning I was told to come on by, the car was ready. Once I got to the dealership – Garrett came out and said “bad news”……….Manager Chris just upped the price by $8,000. I was absolutely speechless. General Manager John Res sends a and follow up email "We Value your Business" and wanted to make sure we were treated with courtesy and respect and had a hassle-free experience. Called him - never had a return phone call. This dealership is not trust worthy, and when the car shortage passes - they don't have the client focused approach to survive competition. Suggest you find another dealer to start a relationship with! More
by hawthorne272
Employees Worked With
Garrrett Jarnebro and Chris (SalesManager)
December 05, 2021
Dealership advertised msrp on cars.com, I got an email from their internet sales manager stating the car is for sale for msrp, and a "certified" quote from their website. I went in to buy the vehicle an from their internet sales manager stating the car is for sale for msrp, and a "certified" quote from their website. I went in to buy the vehicle and was told that's the sale price, but they have to add a $7,500 market fee. I informed them that was blatant false advertising, and they didn't care. This dealership brakes the law and practices unethical and illegal business. Do not recommend. More
by Matt
Employees Worked With
Vince Balachia
November 01, 2021
I feel like people go to dealerships looking for a bad experience as an excuse. I came here and worked with Garrett and it was just easy, I have literally no issues! experience as an excuse. I came here and worked with Garrett and it was just easy, I have literally no issues! More
by Repo
Employees Worked With
Cody, Vince Balachia
October 14, 2021
I had a great experience here, not sure why others say differently. Danny was salesman and I don’t want to buy from anybody but him now, lol. He was straightforward about everything. They informed me on t differently. Danny was salesman and I don’t want to buy from anybody but him now, lol. He was straightforward about everything. They informed me on there dealership fees, which I understand, they are a business not a charity. I felt valued and was super happy about my purchase. I think if you go there with the mindset of taking thousands of dollars off an already very low priced car, you’re setting yourself up for a bad experience. I was happy to pay a little more money to buy from a dealer and get so many amenities included, literally never have to worry about car washes, loaners, and free fluid top offs for as long as I own the car, takes a lot of unknown costs down the road. Would 10/10 recommend for anybody looking for their next car. More
by David Jones Jr.
Employees Worked With
Danny Grant
September 02, 2021
I went to this dealership to look at a truck that was advertised at 19,990.00 as an "internet special" price. It was a Ford F150 pickup with a little under 110,000 miles. Upon arrival I test drove anot advertised at 19,990.00 as an "internet special" price. It was a Ford F150 pickup with a little under 110,000 miles. Upon arrival I test drove another truck that was on the lot because the Ford was still on the truck. It was a gmc that was very similar but a bit newer. It had a great deal of cosmetic blimishishing and the check engine light was on along with many warnings flashing across the odometer warning of a need for service. The truck was okay but no where near the value they were asking. The Ford finally became available as it had finally rolled off the back of the semi trailer. I test drove it and it seamed a great deal nicer of a truck than the other even though it was dirty and also had check engine lights on. I decided to go in and talk to the sales rep who infact seemed like a cgood individual. After a bit of normal banter he went off to get a price. Laughing at my self at the moment he returned with a price that was 7000 dollars higher than the internet sales pice. It included a paint protection package on a already rusting vehicle and a rubber matt package with th McGrath name on it even though there were weather tech floor mats already in the truck. I could go on about the BS. One of the fees was an " Illinois Documentation fee" which is not legally required at all but rather just an add on most dealerships do. This is not an ILLINOIS Documentation fee at all but rather a dealer fee. It is not required. It is the dealer adding profits. You are not required on a state level or federal level to pay this. Bottom line is the dealer used car sales manager is a modern day con artist. He post prices on the internet to get you to drive there. Once you are there he jacks the price up with fees that are not required in order to get you to settle for a lower price that is far above the price you drove there for. This dealership preys on people that are unsuspecting. Don't buy a car here. I used to sale cares for several dealership a decade or so ago. They are crooks. I bought a car 2 hrs later from another dealership that was below their advertisement price. It was the same model year with about 30000 less miles. Don't waste your time at McGrath. They are old fashioned carpet baggers. They are just here to swendal you. More
by Tomahawkfloors
Employees Worked With
Zachary
