McGrath Arlington Kia

0 stars but thanks for the unlimited free water bottles you guys constantly offered. Workers here are unprofessional & they have terrible negotiations skills. When I arrived, I noticed that the cars on the you guys constantly offered. Workers here are unprofessional & they have terrible negotiations skills. When I arrived, I noticed that the cars on the lot didn't have prices on them so we went inside & someone by the name of cliff was free to help us. Out of a few cars I was interested in, I saw a 2020 jeep Sahara wrangler that he let me test drive. During the test drive, I got pulled over because the car had no plates & I was given a warning ticket for being stopped without registration. I'm not sure how this could affect me in the future, but once I got back, I told him he said “ my bad “ ill pay for the ticket. I let him know that it was a warning ticket & he replies with the plates must have fallen off your the second person this happens to. While we were on the lot, he was quoting my father in law 48k & that my monthly payments should be around $900/month. Once we sat down at his desk, we pointed out that if you search the car on their site, it shows up as 43k. He says that i was giving you the price for the wrong car, “ my bad. “ He asked me about my credit, & if I had any paystubs, I showed my paystubs, & he went to the backroom & came out to let me know that they “ predicted “ that I would have to pay over 500 -600 every 2 weeks or $1100-1200 monthly. That price was absurd. I asked him how they are getting this math without checking what the bank is willing to approve me for? So he goes back to the back office, & this time he comes out with a printed paper where it says that If I am comfortable paying that price & to sign it. Again I asked wait for how many years? I'm not given any information to go back from? I didn’t think it would be that much since I don't use my credit much & I have been approved for bigger loans with far less monthly payments. Once I started to do the math, a 42k 2020 used car was being sold at 80k. I have been to numerous dealers & never dealt with such a hostile environment when asking a question on where this information is coming from. I asked them if I could see my credit score or what the banks are sending back so I can confirm if everything is accurate. He simply said no, we can't print that. I asked could you atleast let me know the warranties or functions of what I'm paying for? He pulled up carfax on his computer tells me that I could go over on his desk & scroll through it as much as I wanted, & then left to go talk to his manager again. I'm not sure if they didn't want to make any sales, but they weren't being straightforward with me. The sales guy kept going in and out of his managers office as a messenger. Any questions I had, he would shrug his shoulders & say, “I don't know, I ain't even ask “. All the red flags that ultimately should have made me leave, but I thought to my self there is no possible way this is happening. At this point, I wanted another salesperson to help me. When we requested another salesperson, I got the salesperson manager who came & asked me, so what's the deal here? How can I help you? I explained my concerns, & he replied that they could try to sell me a car, but if I didn't want to buy it, then I could leave & part as friends. I told him that the price was outrageous. He said that he could go and talk to his manager, but his manager has been in this business for years, and he can do the math in a blink of an eye, and that he will not want to lower the price to at least 775-899 a month. He could “try,” but there is no way, that I'm not being realistic. Please keep in mind that competitors offer a $600/month payment for a 47k fully equipped 2022 car. The bottom line is don't come here unless you want to throw your time & money away. While were pulling out of the parking lot, the salesperson came out running & knocks at our window, he said we could lower your payment to $999. After they put me in tears & were nonchalant about the whole experience, they can keep that car. At one point, while I was waiting for the salesperson to come back with “ more information” an employee got yelled out of the office so loud that everyone on the floor heard it. If this company can treat their employees like this, I would never want to do business with them. Don't ignore the red flags! More

I have bought 2 cars from this dealership. Ferris was a top rated Salesman and even got my car insurance down so I can make the monthly payment. Cody Hamel, in the Finance, was a wonderful communicato top rated Salesman and even got my car insurance down so I can make the monthly payment. Cody Hamel, in the Finance, was a wonderful communicator and my car was paid off within 4 weeks for my trade in. My second car purchase was a used car. Dave and Joe from the Service Department made sure my car was in safe condition and went over and beyond taking care of me. I worked in Customer Service for 32 years and I give them a A+ rating. I will buy everycar from this dealership. Thank you, Cindy More

Terrible experience, didn’t call me back 3 times and I had to go in there for help, forgot my original deal when came back to get my car. Terrible experience trading my car to them took months to pay off had to go in there for help, forgot my original deal when came back to get my car. Terrible experience trading my car to them took months to pay off my car. Don’t go here More

I went to McGrath Arlington Kia today looking to buy a 2022 Kia K5 GT line. Before I arrived at the dealership, I had spoken to a wonderful internet manager that gave me all the information about the vehi 2022 Kia K5 GT line. Before I arrived at the dealership, I had spoken to a wonderful internet manager that gave me all the information about the vehicle and what I was looking for. He guaranteed that it would be a very smooth transaction with the best possible price that I could receive. I was very excited and optimistic of this opportunity so of course I couldn't let this slide. I drove 40 minutes to this dealership and came across a horrible experience that made me view Kia very differently than what I expected. The sales rep and his assistant were inexperienced to the point where I knew more then the people I was buying from! Not only that, when I spoke to the "new" sales manager of this dealership, I was treated very unfairly and was shocked at the behavior that this person displayed. You would expect a very respectful and professional character from a person that has this position but in my scenario it was not close to what is socially acceptable! Overall I was very disappointed and will search for my dream car elsewhere! More

I surf the web each day looking for a Ram 1500 Limited. I found one at your dealership and inquired and a Frank S responded so I asked if he could provide me with some pictures because I knew it wouldn’t las found one at your dealership and inquired and a Frank S responded so I asked if he could provide me with some pictures because I knew it wouldn’t last long. Just a couple off his phone would have been good. He insisted I wait until the dealership prep and posted the pictures. I was willing to drive 200 miles to purchase. Guess what? someone purchased the truck before being prep which I figured would happen. Poor Salesmanship! More

Dealership advertised msrp on cars.com, I got an email from their internet sales manager stating the car is for sale for msrp, and a "certified" quote from their website. I went in to buy the vehicle an from their internet sales manager stating the car is for sale for msrp, and a "certified" quote from their website. I went in to buy the vehicle and was told that's the sale price, but they have to add a $7,500 market fee. I informed them that was blatant false advertising, and they didn't care. This dealership brakes the law and practices unethical and illegal business. Do not recommend. More

A big no. They don't honor outside Finance. Tried to sell by insisting to take their own finance. I stood up and came out immediately. by insisting to take their own finance. I stood up and came out immediately. More

I feel like people go to dealerships looking for a bad experience as an excuse. I came here and worked with Garrett and it was just easy, I have literally no issues! experience as an excuse. I came here and worked with Garrett and it was just easy, I have literally no issues! More

Tremendous job done by the entire team! Was able to get my daughter a car. my daughter a car. More