McGrath Arlington Kia

WORST EXPERIENCE EVER! This is the second time I got totally disappointed from this dealership, but there's not going to be a third one for sure. BUYERS AND CUSTOMERS BE This is the second time I got totally disappointed from this dealership, but there's not going to be a third one for sure. BUYERS AND CUSTOMERS BE AWARE! HERE IS MY SERVICE EXPERIENCE: Today I had a scheduled appointment for 11:45am to check a couple of serious issues with my Kia Sportage 2020 /with only 14000 miles on it/ before I go on my 4000 miles road trip. I left my car there and the service advisor told me he will call my in the next 45 minutes to an hour to let me know what is wrong with my car. No one called me and 2 and half hours late at 2:10pm I decided to go back there again and check on my car. Guess what my car was sitting there for the last 2 and a half hours WITHOUT EVEN ANYONE CHECKED ON IT. There was a different guy at service desk / with a blond hair / I asked him why is my car is still sitting there. He gave me that rude attitude and said that the issues that I mentioned are going to take more than 45 minutes to get checked and they will start working on my car at 3pm..? Almost 4 hours later than my scheduleed appointment. I asked him why no one gave me a call or something to let me know about it and why I scheduled an appointment for 11:45 after all... no one knows. I told him that my work shift starts at 3pm and he said THE KEYS ARE IN THE CAR YOU CAN GO. Wow really??? Is that how you treat your customers there? He didn't even bother to say "I'm sorry" or offer me a loaner. You just waisted my entire day there. If that's the way you deal with your customers I'm not sure who I would going to give you more than 1 star rating. But if you guys treat only my like that, we are talking for something absolutely different. You know what I mean! I live 10mi away from there....driving back and forth absolutely nothing. * AND HERE IS MY BUYING EXPERIENCE. A little over than 2 months I bought my brand new Kia Forte 2022 from this place. And guess what it wasn't any better than what I mentioned above. Our salesman was Zack. These days most of the dealerships try to sell their inventory for thousands above the sticker price because of the "Chip Shortage". Zack told us we also adjust the price with $2500 above the MSRP, but they will give us something compared to the other dealers. He said that we HAVE to buy "McGrath Protection Package" which includes, at least that's we were told: Exterior, Interior and Windshield protection coat that will last up to 5 years, 2 oil changes, carpet and rubber floor mats and nice discount on a spare tire, because the car doesn't come with one. None of this wasn't mentioned in a "We Owe You" document or something. Exterior/Windshield protection coat washed out after our first car wash. And I mean hand wash, not automatic car wash. We bought the car on Friday and Zack said "Come back on Monday and I will give you the spare tire and the floor mats". I went back on Monday, our salesman wasn't there and different guy give me the rubber mats only, saying the carpet mats are not included and I have to pay for them $160?? I called Zack and he said "Sorry I made a mistake, they don't come with the car"???... and also no one placed an order for the spare tire. I talked to the parts department person and he told me he is going to place an order for one and to come back in the next day an the morning to pick it up. Guess what the tire wasn't there the next day either. The same service person said "I'm sorry I will deliver the tire to your address ones it's here" which he did and I appreciated it. About the discount... it was $30 on almost $400 for a spare tire. My advice to all of you... If you willing to do business with this place do yourself a favor and ASK THEM TO RIGHT DOWN EVERYTHING THAT THEY OWE YOU, because they will try to do anything possible to get your money and after this you should go there asking for your missing items day after day....or better go somewhere else where you'll receive AT LEAST a little respect. More

I attempted to buy a car from this place, and it was astonishing how they attempted take advantage of the customer. I am well aware that because of the shortage of cars, dealers have all the control re astonishing how they attempted take advantage of the customer. I am well aware that because of the shortage of cars, dealers have all the control regarding price. I was working on purchasing a used car, I had negotiated an end of month price, knowing it had to be done that day. It was a net of $2,500 including my trade in. I could not consummate the sale that day. The car was still available the next week. Same list price of 16K. I went through the final checks on the vehicle and sat down with a sales person to get their price, while the ever elusive sales manager who had all the control was stashed away in some other room. I realized that I was going to pay more than the $2,500 we had the previous week. When they came back with their offer, they had added 25% to the advertised price, through a maintenance plan, a $500 administrative fee and a “newly” conceived electric vehicle certification charge of $1,495. This ghost fee didn’t exist the week before. They also changed my trade in value, which was their prerogative. The $2,500 out the door price was close to $10K. Now all of this was of course negotiable, but I would rather give my money to people who respect the customer and not try to fleece them. And of course I got the “well what is it going to take” to make a deal. A little respect for my intelligence would have been a good start. This was a perfect example of why some car dealerships have very little credibility. And now this dealer has worked hard to gain zero credibility with me. Carvana and Carmax are clear on what you will pay and what you will receive for your trade in, with a return policy in place. They have clear pricing and no games. More

Saw they had a vehicle on their website advertised with a decent price. I spent some time texting back and forth with the internet manager, and when I asked what the out the door price(OTD) would be, I was p decent price. I spent some time texting back and forth with the internet manager, and when I asked what the out the door price(OTD) would be, I was put in contact with a salesman. The car was listed on their site for under $25k. The salesman quoted me an OTD of over $32k!. I asked why such a high OTD price and I was told that price included their "protection package" and KIA certified warranty. I told them I didn't want the "protection package" nor the KIA certified warranty(the website says the car is KIA CPO "eligible" whatever that means). The salesman told me that without the protection package, the OTD price was still over $30k. I asked what the price then would be without the KIA certified warranty and I was told they cant remove that from the car. I then asked, if they cant remove it, why are they advertising the car for under $25k rather than the +30k I was quoted. The salesman told me that's because the KIA certified warranty is a "separate" charge. This is shady car dealership tactics at its finest. Folks please educate yourself about these kinds of practices some dealerships will use on unsuspecting people. It doesnt take much internet searching to learn what to look out for. Fortunately the FTC just proposed legislation to outlaw such shady tactics. Shame on you McGrath Arlington Kia. More

I stopped by twice to do test drive on Tesla with prior appointment. Both times car was not available because of the battery issues appointment. Both times car was not available because of the battery issues More

Zack and Chris are the best people to work with, this Kia dealership is by far the best in Chicagoland! dealership is by far the best in Chicagoland! More

I worked with George’s Res and Firas Syriani to find a vehicle for my 70+ mother who was looking to replace her 2006 car. They understood what we were looking for and my concerns. Good salesman and good s vehicle for my 70+ mother who was looking to replace her 2006 car. They understood what we were looking for and my concerns. Good salesman and good sales manager. Appreciate that they were willing to work to get a deal done. As a former salesperson it is good to come across people who make it a pleasure and easy process. Cody Hamel made the finance process seamless and easy. More

0 stars but thanks for the unlimited free water bottles you guys constantly offered. Workers here are unprofessional & they have terrible negotiations skills. When I arrived, I noticed that the cars on the you guys constantly offered. Workers here are unprofessional & they have terrible negotiations skills. When I arrived, I noticed that the cars on the lot didn't have prices on them so we went inside & someone by the name of cliff was free to help us. Out of a few cars I was interested in, I saw a 2020 jeep Sahara wrangler that he let me test drive. During the test drive, I got pulled over because the car had no plates & I was given a warning ticket for being stopped without registration. I'm not sure how this could affect me in the future, but once I got back, I told him he said “ my bad “ ill pay for the ticket. I let him know that it was a warning ticket & he replies with the plates must have fallen off your the second person this happens to. While we were on the lot, he was quoting my father in law 48k & that my monthly payments should be around $900/month. Once we sat down at his desk, we pointed out that if you search the car on their site, it shows up as 43k. He says that i was giving you the price for the wrong car, “ my bad. “ He asked me about my credit, & if I had any paystubs, I showed my paystubs, & he went to the backroom & came out to let me know that they “ predicted “ that I would have to pay over 500 -600 every 2 weeks or $1100-1200 monthly. That price was absurd. I asked him how they are getting this math without checking what the bank is willing to approve me for? So he goes back to the back office, & this time he comes out with a printed paper where it says that If I am comfortable paying that price & to sign it. Again I asked wait for how many years? I'm not given any information to go back from? I didn’t think it would be that much since I don't use my credit much & I have been approved for bigger loans with far less monthly payments. Once I started to do the math, a 42k 2020 used car was being sold at 80k. I have been to numerous dealers & never dealt with such a hostile environment when asking a question on where this information is coming from. I asked them if I could see my credit score or what the banks are sending back so I can confirm if everything is accurate. He simply said no, we can't print that. I asked could you atleast let me know the warranties or functions of what I'm paying for? He pulled up carfax on his computer tells me that I could go over on his desk & scroll through it as much as I wanted, & then left to go talk to his manager again. I'm not sure if they didn't want to make any sales, but they weren't being straightforward with me. The sales guy kept going in and out of his managers office as a messenger. Any questions I had, he would shrug his shoulders & say, “I don't know, I ain't even ask “. All the red flags that ultimately should have made me leave, but I thought to my self there is no possible way this is happening. At this point, I wanted another salesperson to help me. When we requested another salesperson, I got the salesperson manager who came & asked me, so what's the deal here? How can I help you? I explained my concerns, & he replied that they could try to sell me a car, but if I didn't want to buy it, then I could leave & part as friends. I told him that the price was outrageous. He said that he could go and talk to his manager, but his manager has been in this business for years, and he can do the math in a blink of an eye, and that he will not want to lower the price to at least 775-899 a month. He could “try,” but there is no way, that I'm not being realistic. Please keep in mind that competitors offer a $600/month payment for a 47k fully equipped 2022 car. The bottom line is don't come here unless you want to throw your time & money away. While were pulling out of the parking lot, the salesperson came out running & knocks at our window, he said we could lower your payment to $999. After they put me in tears & were nonchalant about the whole experience, they can keep that car. At one point, while I was waiting for the salesperson to come back with “ more information” an employee got yelled out of the office so loud that everyone on the floor heard it. If this company can treat their employees like this, I would never want to do business with them. Don't ignore the red flags! More

I have bought 2 cars from this dealership. Ferris was a top rated Salesman and even got my car insurance down so I can make the monthly payment. Cody Hamel, in the Finance, was a wonderful communicato top rated Salesman and even got my car insurance down so I can make the monthly payment. Cody Hamel, in the Finance, was a wonderful communicator and my car was paid off within 4 weeks for my trade in. My second car purchase was a used car. Dave and Joe from the Service Department made sure my car was in safe condition and went over and beyond taking care of me. I worked in Customer Service for 32 years and I give them a A+ rating. I will buy everycar from this dealership. Thank you, Cindy More