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McGrath Arlington Kia

Palatine, IL

2.6
304 Reviews

1400 E Dundee Rd

Palatine, IL

60074

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Showing 304 reviews

October 12, 2022

DO NOT DO BUSINESS HERE! George wont give any real answers and Zack lied to me saying he would get me numbers and then told me he cant. This company give you the run around More

by dust2400
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Zack
October 03, 2022

Steve was great! I would buy another car from him and mcggrath kia! I love my optima More

by daily.prenups-0n
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven
September 22, 2022

Tristan Diaz really helped with buying out my lease. Was very kind and made everything quick and easy More

by Maria duero
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris duplancich
Sep 22, 2022 -

Maria duero responded

He was very kind and easy to talk to.Made me change my decisions from just returning the car to buying it.Very accommodating and respectful.I would recommend to my friends this dealer and of course Tristan who really help me a lot.Even his manager Chris really work with me in buying the car.Thank you very much for your help Tristan and Chris.

August 25, 2022

I would give it no stars, but I can't, buying a car from this dealership ranks as one of the worst decisions of my life and I am 60 years old, from the time I walked into the dealership, the lies that were More

by shasalshe3
Recommend Dealer
No
Employees Worked With
Cody Hamel
Sep 18, 2022 -

McGrath Arlington Kia responded

Please give our manager Chris a call at 847-202-3900 ext 5210 we can’t find your info on our records.

July 27, 2022

WORST EXPERIENCE EVER! This is the second time I got totally disappointed from this dealership, but there's not going to be a third one for sure. BUYERS AND CUSTOMERS BE More

by Jotsy83
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service and Sales Department
July 09, 2022

I attempted to buy a car from this place, and it was astonishing how they attempted take advantage of the customer. I am well aware that because of the shortage of cars, dealers have all the control re More

by TM
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I worked with Zachary, who was fine, but his sales manager pulled the strings
July 06, 2022

Saw they had a vehicle on their website advertised with a decent price. I spent some time texting back and forth with the internet manager, and when I asked what the out the door price(OTD) would be, I was p More

by Ted R
Recommend Dealer
No
Employees Worked With
Cliff
July 02, 2022

This dealership is truly unethical and extremely rude. I went to ask about my buyout my lease, how things work and what are the numbers going to look like. I did not day I wanted to buy the car today. But More

by sumrit
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Firas/Ferris Syriani, John Res
Jul 02, 2022 -

McGrath Arlington Kia responded

Sumrit, There is a lot of incorrect information being stated here and false. When you leased your car you were given a buy-out of what it would cost you at the end of the lease that is straight from Kia. You tried to negotiate the buy-out price which is set in stone. As for you bashing our GM. He has been in the business for over 20 plus years and has a great following and reputation. Again you are stating false information about him. Finally, you bought your car 8 months ago and decided to write a review now. You are more than welcome to give us a call at 847-202-3900 to explain what you are trying to say here. I believe you are just upset because you did not get to buy the car at the price you wanted. Have a great day

Jul 03, 2022 -

sumrit responded

I didnt even negotiate the price. But my buy out quote was $23,××× and I ended up paying $28,×××. Where is this $5,000 coming from??? Just Taxes? No extra bs fees that you guys make? Yes. I left a review same day on google but you guys reported that to google and it was removed. I tried to post my review from another account you guys did the samw thing. My friend told me about this website and now I can finally post a review. Even Mr. Ferris was bashing about him to me. So dont explain anything about his reputation.

May 10, 2022

I stopped by twice to do test drive on Tesla with prior appointment. Both times car was not available because of the battery issues More

by Kirill
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Frank Syriani
May 07, 2022

Zack and Chris are the best people to work with, this Kia dealership is by far the best in Chicagoland! More

by Earl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach
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