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McGrath Arlington Kia
Palatine, IL
297 Reviews
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Showing 297 reviews
July 02, 2022
This dealership is truly unethical and extremely rude. I went to ask about my buyout my lease, how things work and what are the numbers going to look like. I did not day I wanted to buy the car today. But I went to ask about my buyout my lease, how things work and what are the numbers going to look like. I did not day I wanted to buy the car today. But I surely wanted the car within a week or two. They ran my credit and showed me some numbers. They tried to rip me off by $10,000. I was going to put $5,000 down and they somehow played the number game and were trying to add $5,000 on top of what I was paying which was $27,600 approx. So the number should have been $22,600 not $32,600. Then later when I explained the whole calculation is wrong to Mr. Firas Syriani, he blamed to the inside guys and said 'They must have made an error by accident'. I let it go did not say anything. When I everything was discussed I asked him If I could make an appointment for Saturday since Its my day off and It will give me a couple days to go shop for a loan. They did not make me aware about this but they GROUNDED MY LEASE. Meaning they paid KIA the owed balance since they "ASSUMED" I was buying the car today. Nowhere I mentioned that I wanted to take the car home. So this guy named John Res calls me inside their office, starts yelling at me loud that "I just paid Kia $23,000 because you were going to buy the car and I am not letting you go anywhere until I get my money. Either you sign the papers or I'm calling the cops and I want my car in my lot because the car is ours now." He said all this in a very unprofessional way and really rude, seriously! I told him do you realize the way you are talking to me. I never said I was buying the car today and now I'm being forced to buy it. The biggest reason I wanted to wait till saturday is because I had my dad as a co-signer on my lease and they need him to sign a couple documents. I told Mr. John that he is at work right now and he csnt come here right away. They said we'll go to his work right now and get the papers signed, easy! And I was seriously? You are not going at his work like are you actually serious. In the end my dad had to come to the dealership after working a 12hr shift because these guys decided to play this ridiculous game. I was basically forced to buy the car same night. I want the car and I want an experience not is attitude. Very rude I hate to say this but John you really shouldn't be a General Manager. I work in the customer service industry and you dont seem to be aware about the basics which is how to talk to a customer. I am giving you business you are not doing me a favor alright? And whoever is reading is this just know that I also got charged for some bs fees. One of them being a diposition fee. For some who are not aware about this, Its a fee that dealership charges at the END of your lease when you DECIDE NOT TO BUYOUT YOUR LEASED CAR. This fees takes care of cleaning the car getting it detailed and fix any wear and tear If needed. This fee is already stupid to begin with. And they charged me this. I explained that I dont have to pay this fee because I'm buying my own car. Its even mentioned on the website of Illinois Department Of Revenue. They even charged me for an acquisition fee which could easily be negotiated. In the end, they said we are not even making any money this. You are kidding me, why were you in such a hurry to Ground the lease If you were not making money? I really would like to talk to some upper management or owner of this place. Because apparently the GENERAL MANAGER ISN'T AWARE ABOUT THE BASICS OF WORKING IN A CUSTOMER SERVICE INDUSTRY WHICH IS HOW TO TALK TO CUSTOMERS. I am never coming back to this dealership, enough is enough. I will make sure that I let my family, friends and co-workers know about this place so they wont come here. Just an FYI, I have some friends that own KIA and some that are planning to get one. Well I'll make sure they dont come here from now onwards not even for any service. Thankyou for giving such an "unforgettable" experience. I am really, really upset about this experience. If you guys have some decency left, reach out to me so we can talk about this. Thanks! More
by sumrit
Employees Worked With
Firas/Ferris Syriani, John Res
April 15, 2022
The staff at this dealership are deceptive and blatant liars. I have included evidence of my conversation with one of the sales associates. I asked if they are still selling at MSRP and she told me there liars. I have included evidence of my conversation with one of the sales associates. I asked if they are still selling at MSRP and she told me there is “no market adjustment.” My experience here has resulted in a hard inquiry on my credit report against my wishes, and I will be disputing the inquiry and reporting them for false advertising to the appropriate agencies. I have been in the market for a new car since my Optima was in a total loss accident last month. I live in Georgia, where the cheapest markup for a 2023 Sportage is $1723. I had been calling dealerships on the east coast for the past few weeks trying to find a Sportage at MSRP. I spoke with Gigi at McGrath Kia about purchasing a Kia Sportage. I asked her twice over the phone if there was a market adjustment/markup on the vehicle. She told me NO and kept pushing me to fill out a credit application. She told me that I could not reserve the car I was interested in but that I had to purchase the car before it got on the lot. I once again asked her via text if they are selling at MSRP and she said “there is no market adjustment.” The following day, I told her that I need the out the door price of the vehicle before they run my credit. I told her I did not want to begin the financing process without an out the door price. She kept telling me the sales specialist would call me with the out the door price. Today, I texted her to remove my name from their system and that I was no longer interested in purchasing a vehicle from them, because after two days, I still hadn’t received an out the door price. Hours after sending her that text, she had the specialist call me who told me that the price of the vehicle was 37,xxx which is $3000 above the MSRP of $33,xxx. I told him that Gigi said there was no market adjustment. He responded that the $3000 isn’t technically a market adjustment because it is a “value add-on” instead of just “air”. I asked him why I would travel all the way to Illinois from Georgia if I still have to pay a $3000 markup … there’s a dealer 15 minutes from me with the exact trim level I want and they are charging a $3600 markup after negotiations. In the end, he did not honor what his colleague told me about there being no markup/market adjustment. They ran my credit without my permission and now I have a hard inquiry in my report for the next two years. I understand that I am not local, but this is no excuse for such blatant lies, carelessness and deception. More
by demetramb
Employees Worked With
Gigi
February 26, 2022
I worked with George’s Res and Firas Syriani to find a vehicle for my 70+ mother who was looking to replace her 2006 car. They understood what we were looking for and my concerns. Good salesman and good s vehicle for my 70+ mother who was looking to replace her 2006 car. They understood what we were looking for and my concerns. Good salesman and good sales manager. Appreciate that they were willing to work to get a deal done. As a former salesperson it is good to come across people who make it a pleasure and easy process. Cody Hamel made the finance process seamless and easy. More
by E83
Employees Worked With
George Res, Firas Syriani, Cody Hamel
January 31, 2022
0 stars but thanks for the unlimited free water bottles you guys constantly offered. Workers here are unprofessional & they have terrible negotiations skills. When I arrived, I noticed that the cars on the you guys constantly offered. Workers here are unprofessional & they have terrible negotiations skills. When I arrived, I noticed that the cars on the lot didn't have prices on them so we went inside & someone by the name of cliff was free to help us. Out of a few cars I was interested in, I saw a 2020 jeep Sahara wrangler that he let me test drive. During the test drive, I got pulled over because the car had no plates & I was given a warning ticket for being stopped without registration. I'm not sure how this could affect me in the future, but once I got back, I told him he said “ my bad “ ill pay for the ticket. I let him know that it was a warning ticket & he replies with the plates must have fallen off your the second person this happens to. While we were on the lot, he was quoting my father in law 48k & that my monthly payments should be around $900/month. Once we sat down at his desk, we pointed out that if you search the car on their site, it shows up as 43k. He says that i was giving you the price for the wrong car, “ my bad. “ He asked me about my credit, & if I had any paystubs, I showed my paystubs, & he went to the backroom & came out to let me know that they “ predicted “ that I would have to pay over 500 -600 every 2 weeks or $1100-1200 monthly. That price was absurd. I asked him how they are getting this math without checking what the bank is willing to approve me for? So he goes back to the back office, & this time he comes out with a printed paper where it says that If I am comfortable paying that price & to sign it. Again I asked wait for how many years? I'm not given any information to go back from? I didn’t think it would be that much since I don't use my credit much & I have been approved for bigger loans with far less monthly payments. Once I started to do the math, a 42k 2020 used car was being sold at 80k. I have been to numerous dealers & never dealt with such a hostile environment when asking a question on where this information is coming from. I asked them if I could see my credit score or what the banks are sending back so I can confirm if everything is accurate. He simply said no, we can't print that. I asked could you atleast let me know the warranties or functions of what I'm paying for? He pulled up carfax on his computer tells me that I could go over on his desk & scroll through it as much as I wanted, & then left to go talk to his manager again. I'm not sure if they didn't want to make any sales, but they weren't being straightforward with me. The sales guy kept going in and out of his managers office as a messenger. Any questions I had, he would shrug his shoulders & say, “I don't know, I ain't even ask “. All the red flags that ultimately should have made me leave, but I thought to my self there is no possible way this is happening. At this point, I wanted another salesperson to help me. When we requested another salesperson, I got the salesperson manager who came & asked me, so what's the deal here? How can I help you? I explained my concerns, & he replied that they could try to sell me a car, but if I didn't want to buy it, then I could leave & part as friends. I told him that the price was outrageous. He said that he could go and talk to his manager, but his manager has been in this business for years, and he can do the math in a blink of an eye, and that he will not want to lower the price to at least 775-899 a month. He could “try,” but there is no way, that I'm not being realistic. Please keep in mind that competitors offer a $600/month payment for a 47k fully equipped 2022 car. The bottom line is don't come here unless you want to throw your time & money away. While were pulling out of the parking lot, the salesperson came out running & knocks at our window, he said we could lower your payment to $999. After they put me in tears & were nonchalant about the whole experience, they can keep that car. At one point, while I was waiting for the salesperson to come back with “ more information” an employee got yelled out of the office so loud that everyone on the floor heard it. If this company can treat their employees like this, I would never want to do business with them. Don't ignore the red flags! More
by Dont Ignore The Red Flags!
Employees Worked With
George Res
January 19, 2022
I have bought 2 cars from this dealership. Ferris was a top rated Salesman and even got my car insurance down so I can make the monthly payment. Cody Hamel, in the Finance, was a wonderful communicato top rated Salesman and even got my car insurance down so I can make the monthly payment. Cody Hamel, in the Finance, was a wonderful communicator and my car was paid off within 4 weeks for my trade in. My second car purchase was a used car. Dave and Joe from the Service Department made sure my car was in safe condition and went over and beyond taking care of me. I worked in Customer Service for 32 years and I give them a A+ rating. I will buy everycar from this dealership. Thank you, Cindy More
by CINDYKEHDER
Employees Worked With
Joe and Dave
January 17, 2022
Terrible experience, didn’t call me back 3 times and I had to go in there for help, forgot my original deal when came back to get my car. Terrible experience trading my car to them took months to pay off had to go in there for help, forgot my original deal when came back to get my car. Terrible experience trading my car to them took months to pay off my car. Don’t go here More
by Mbucek
Employees Worked With
Vince Balachia
January 15, 2022
I went to McGrath Arlington Kia today looking to buy a 2022 Kia K5 GT line. Before I arrived at the dealership, I had spoken to a wonderful internet manager that gave me all the information about the vehi 2022 Kia K5 GT line. Before I arrived at the dealership, I had spoken to a wonderful internet manager that gave me all the information about the vehicle and what I was looking for. He guaranteed that it would be a very smooth transaction with the best possible price that I could receive. I was very excited and optimistic of this opportunity so of course I couldn't let this slide. I drove 40 minutes to this dealership and came across a horrible experience that made me view Kia very differently than what I expected. The sales rep and his assistant were inexperienced to the point where I knew more then the people I was buying from! Not only that, when I spoke to the "new" sales manager of this dealership, I was treated very unfairly and was shocked at the behavior that this person displayed. You would expect a very respectful and professional character from a person that has this position but in my scenario it was not close to what is socially acceptable! Overall I was very disappointed and will search for my dream car elsewhere! More
by Christian Delatorre
Employees Worked With
Chris Duplancich
December 30, 2021
I surf the web each day looking for a Ram 1500 Limited. I found one at your dealership and inquired and a Frank S responded so I asked if he could provide me with some pictures because I knew it wouldn’t las found one at your dealership and inquired and a Frank S responded so I asked if he could provide me with some pictures because I knew it wouldn’t last long. Just a couple off his phone would have been good. He insisted I wait until the dealership prep and posted the pictures. I was willing to drive 200 miles to purchase. Guess what? someone purchased the truck before being prep which I figured would happen. Poor Salesmanship! More
by Dissatisfied customer
Employees Worked With
Frank S
