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McGrath Arlington Kia
Palatine, IL
342 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 342 reviews
June 14, 2025
Thank you to Humam for making my dealership experience smooth & for being very professional. If you’re in the market for a vehicle check out McGrath KIA! smooth & for being very professional. If you’re in the market for a vehicle check out McGrath KIA! More
by Andyloeza
Employees Worked With
June 13, 2025
He was very helpful. He was very friendly and he also helped us look over the details of the pricing of the vehicle and the options.. He was very friendly and he also helped us look over the details of the pricing of the vehicle and the options.. More
by Daniel
Employees Worked With
June 11, 2025
Everyone at the dealership was very helpful and knowledgeable about the Kias. We especially enjoyed our sales person Chester Nichols. He was very knowledgeable about the product. What a professiona knowledgeable about the Kias. We especially enjoyed our sales person Chester Nichols. He was very knowledgeable about the product. What a professional! More
by Terrence
June 10, 2025
My experience overall was amazing. Chester, Jeff, George, Rani and Pawe were all awesome. I love my new car and they took such great care of me the whole time I was there. I have recei Chester, Jeff, George, Rani and Pawe were all awesome. I love my new car and they took such great care of me the whole time I was there. I have received follow up calls te ensure everything is going well with the car. I highly recommend this dealer! More
by Francois.smit
Employees Worked With
Chester, Jeff, George, Rani and Pawe
June 09, 2025
Jeff and Chet at McGrath Arlington Kia were absolutely wonderful. They truly gave me world class customer service. I am so thrilled with my purchase of the Kia Seltos and so happy with my overall experi wonderful. They truly gave me world class customer service. I am so thrilled with my purchase of the Kia Seltos and so happy with my overall experience!! More
by jessicalapins
Employees Worked With
Chet and Jeff
June 02, 2025
My experience buying a car here was amazing. Chester Nichols was not only enjoyable to be with, but he was very knowledgeable and thorough in his understanding and presentation of the KIA SEDONA Chester Nichols was not only enjoyable to be with, but he was very knowledgeable and thorough in his understanding and presentation of the KIA SEDONA HYBRID. He was a joy to work with and be with and made sure we were getting the right car to fit our needs. He listened to our wants, needs and the features we wanted, but he went that extra step in explaining how everything works. Great experience all around. We highly recommend you look up Chester if you are going buy a KIA. Thanks, McGrath More
by Varon Bon Broast
Employees Worked With
Chester Nichols, Pawel and Jeff
April 29, 2025
I had an excellent experience at McGrath Kia when I purchased my Kia Sportage. T was incredibly helpful, knowledgeable, and made the whole process smooth and stress-free. He took the time to answer all purchased my Kia Sportage. T was incredibly helpful, knowledgeable, and made the whole process smooth and stress-free. He took the time to answer all my questions and helped me find the perfect vehicle for my needs. The customer service was top-notch from start to finish. I highly recommend this dealership - and especially T — if you're looking for a new Kia! More
by Anytka21
Employees Worked With
Humam Totonchi, Friendemic Reputation
April 24, 2025
McGrath Kia is like family to me now. I never felt the pressure on purchasing a vehicle. Sale Manager Jeff and Ronnie the finance were awesome and funny guys. I got welcome Hi from "T" as I never felt the pressure on purchasing a vehicle. Sale Manager Jeff and Ronnie the finance were awesome and funny guys. I got welcome Hi from "T" as he goes by. I ended up buying a vehicle for my daughter where my daughter is very picky when it comes to what she likes. "T" made my daughter love the car 2025 Kia K4 Ex with the morning Haze Color. I will for sure come next time. Thank you guys for all the help. And I love the free popcorn. More
by josemartineh111
Employees Worked With
Humam Totonchi
April 18, 2025
I made my first Kia purchase at this dealership and it is a terrible representation of the brand and Kia family. Everything about this dealership and it's employees are crooked. I would highly recommend visi a terrible representation of the brand and Kia family. Everything about this dealership and it's employees are crooked. I would highly recommend visiting another location or purchasing from another manufacturer altogether. First and foremost my salesman Humam Totonchi blatantly lied and promised several deals that were walked back once I got to finance. I should have left at that point because I was clearly bait and switched. Once I finally worked out a deal I was asked to come back in a week to complete a survey and do a redelivery. Humam claimed this was a check-in to answer any questions I had about the vehicle. During this visit he asked for my phone claiming he needed a code emailed to me by Kia. He used this as an opportunity to complete a feedback survey sent to me by Kia fraudulently without my permission which was his true motive all along. Upon realizing that Humam fraudulently completed a survey on my device without my consent I reached out to the sales manager Jeff. Unfortunately my experience with Jeff wasnt any better. As an act of good faith Jeff promised to swap the Kia emblems on my car. I called Jeff weekly and he continuously blew me off, gave me conflicting information and rarely returned calls. Jeff, the sales manager is just as untrustworthy as his salesmen from my experience. Jeff would habitually make false promises and backtrack on information he gave. It took FOUR MONTHS for Jeff to get the Kia emblems he promised installed on my car and it would have taken longer if I wasn't chasing him down due to his lack of communication. McGrath Arlington Kia lacks quality service in all areas. In the short time of owning my first Kia vehicle I have been lied and mislead by both the salesmen and sales manager. Service appointments are inconvenient and always take away longer than quoted. Any time estimate they give you add 1.5 hours to it. I've only been to this dealership for a car wash and a cleaning both times took way longer than expected. I'm typing this review now from their service lounge and I'm currently 2.5 hours into an appointment that was only supposed to take 40 mins. Believe all the negative reviews. Please go elsewhere. I regret purchasing from this dealership and even though this is my closest KIA dealership I will happily go elsewhere for honest and more reliable service. More
by XLee
Employees Worked With
Jeff, Humam T.
