McGrath Arlington Kia

I bought a used van here first they lowballed my trade in claiming they were going to wholesale it. It was a 2017 Bolt with 43K miles. It's now for sale on their website. They were far from transparent with claiming they were going to wholesale it. It was a 2017 Bolt with 43K miles. It's now for sale on their website. They were far from transparent with their negotiations typical used car salesman smoke and mirrors. However, I do like the vehicle I bought which is why this is two stars and not one. If The Car Store in Aurora had what I was looking for I would've been shopping there hands down they're straightforward and easy to work with everything Mcgrath Kia was not. More

Had a bad experience buying used car from this dealership. That’s it. It was just a bad experience . Thank you dealership. That’s it. It was just a bad experience . Thank you More

This place is a JOKE they try to add 6 thousand dollars in fees to the price of the car they told me that they will give me 6 months of service for free and on paperwork they try to charge me for t dollars in fees to the price of the car they told me that they will give me 6 months of service for free and on paperwork they try to charge me for that service $1850 so how's that's free they charge me $950 for inspection and guess what I have to come back to them next day to fix a rubber in my rear back door so how you guys did the inspection I'm asking they never told me the APR when I told them about APR salesman start blaming the loan guy and the loan guy blame the salesman. On the loan they said they giving me gap insurance for free what a lie when a bank papers came to my house it's saying GAP insurance price $500 so for sure was free I found out all the details from the bank paperwork not on the flash drive they gave me so fees and taxes was over $2 thousands final price almost $28 thousand for the car when I got the paperwork from the bank the car would cost me almost $45 thousand dollars good think is I already had a loan with a different bank so I just refinance and when I put a bad review they call me what they can do for me so I could take it down the comment I told them what I want which was an extra key to my car because they provided only one they said ok will call you tomorrow and they never did so KEEP UP THE GOOD WORK stay away from this place at all cost More

DO NOT DO BUSINESS HERE! George wont give any real answers and Zack lied to me saying he would get me numbers and then told me he cant. This company give you the run around George wont give any real answers and Zack lied to me saying he would get me numbers and then told me he cant. This company give you the run around and wastes your time. DO NOT DO BUSINESS HERE! More

Steve was great! I would buy another car from him and mcggrath kia! I love my optima I would buy another car from him and mcggrath kia! I love my optima More

WORST EXPERIENCE EVER! This is the second time I got totally disappointed from this dealership, but there's not going to be a third one for sure. BUYERS AND CUSTOMERS BE This is the second time I got totally disappointed from this dealership, but there's not going to be a third one for sure. BUYERS AND CUSTOMERS BE AWARE! HERE IS MY SERVICE EXPERIENCE: Today I had a scheduled appointment for 11:45am to check a couple of serious issues with my Kia Sportage 2020 /with only 14000 miles on it/ before I go on my 4000 miles road trip. I left my car there and the service advisor told me he will call my in the next 45 minutes to an hour to let me know what is wrong with my car. No one called me and 2 and half hours late at 2:10pm I decided to go back there again and check on my car. Guess what my car was sitting there for the last 2 and a half hours WITHOUT EVEN ANYONE CHECKED ON IT. There was a different guy at service desk / with a blond hair / I asked him why is my car is still sitting there. He gave me that rude attitude and said that the issues that I mentioned are going to take more than 45 minutes to get checked and they will start working on my car at 3pm..? Almost 4 hours later than my scheduleed appointment. I asked him why no one gave me a call or something to let me know about it and why I scheduled an appointment for 11:45 after all... no one knows. I told him that my work shift starts at 3pm and he said THE KEYS ARE IN THE CAR YOU CAN GO. Wow really??? Is that how you treat your customers there? He didn't even bother to say "I'm sorry" or offer me a loaner. You just waisted my entire day there. If that's the way you deal with your customers I'm not sure who I would going to give you more than 1 star rating. But if you guys treat only my like that, we are talking for something absolutely different. You know what I mean! I live 10mi away from there....driving back and forth absolutely nothing. * AND HERE IS MY BUYING EXPERIENCE. A little over than 2 months I bought my brand new Kia Forte 2022 from this place. And guess what it wasn't any better than what I mentioned above. Our salesman was Zack. These days most of the dealerships try to sell their inventory for thousands above the sticker price because of the "Chip Shortage". Zack told us we also adjust the price with $2500 above the MSRP, but they will give us something compared to the other dealers. He said that we HAVE to buy "McGrath Protection Package" which includes, at least that's we were told: Exterior, Interior and Windshield protection coat that will last up to 5 years, 2 oil changes, carpet and rubber floor mats and nice discount on a spare tire, because the car doesn't come with one. None of this wasn't mentioned in a "We Owe You" document or something. Exterior/Windshield protection coat washed out after our first car wash. And I mean hand wash, not automatic car wash. We bought the car on Friday and Zack said "Come back on Monday and I will give you the spare tire and the floor mats". I went back on Monday, our salesman wasn't there and different guy give me the rubber mats only, saying the carpet mats are not included and I have to pay for them $160?? I called Zack and he said "Sorry I made a mistake, they don't come with the car"???... and also no one placed an order for the spare tire. I talked to the parts department person and he told me he is going to place an order for one and to come back in the next day an the morning to pick it up. Guess what the tire wasn't there the next day either. The same service person said "I'm sorry I will deliver the tire to your address ones it's here" which he did and I appreciated it. About the discount... it was $30 on almost $400 for a spare tire. My advice to all of you... If you willing to do business with this place do yourself a favor and ASK THEM TO RIGHT DOWN EVERYTHING THAT THEY OWE YOU, because they will try to do anything possible to get your money and after this you should go there asking for your missing items day after day....or better go somewhere else where you'll receive AT LEAST a little respect. More

I attempted to buy a car from this place, and it was astonishing how they attempted take advantage of the customer. I am well aware that because of the shortage of cars, dealers have all the control re astonishing how they attempted take advantage of the customer. I am well aware that because of the shortage of cars, dealers have all the control regarding price. I was working on purchasing a used car, I had negotiated an end of month price, knowing it had to be done that day. It was a net of $2,500 including my trade in. I could not consummate the sale that day. The car was still available the next week. Same list price of 16K. I went through the final checks on the vehicle and sat down with a sales person to get their price, while the ever elusive sales manager who had all the control was stashed away in some other room. I realized that I was going to pay more than the $2,500 we had the previous week. When they came back with their offer, they had added 25% to the advertised price, through a maintenance plan, a $500 administrative fee and a “newly” conceived electric vehicle certification charge of $1,495. This ghost fee didn’t exist the week before. They also changed my trade in value, which was their prerogative. The $2,500 out the door price was close to $10K. Now all of this was of course negotiable, but I would rather give my money to people who respect the customer and not try to fleece them. And of course I got the “well what is it going to take” to make a deal. A little respect for my intelligence would have been a good start. This was a perfect example of why some car dealerships have very little credibility. And now this dealer has worked hard to gain zero credibility with me. Carvana and Carmax are clear on what you will pay and what you will receive for your trade in, with a return policy in place. They have clear pricing and no games. More