McGrath Arlington Kia

Terrible experience with this dealership. Run away from this place! They suck you in with one on line price and then tack on thousands of dollars more, so a used car costs at least $5,000 Run away from this place! They suck you in with one on line price and then tack on thousands of dollars more, so a used car costs at least $5,000 - $6000 more than advertised. We were told that they advertise low to get you to come and look at the car and then they give you the price they need to sell it for. I would never go to this dealer again. We were told that the additional amount was for prep fees, which they said they did not have to do anything with the car because it was in good shape. After another hour we negotiated a price which I was not happy with but we needed a vehicle and did not want to start our search all over again. As soon as the price was agreed upon, we were told we had to get the car off their lot. I did not even have a purse or license and the sales staff and manager turned nasty on us and said it had to be off their lot and to park it across the street where the cars are for auction until we could come and pick it up. Once the purchase was made, no one even continued to speak to us. Seriously, never would I recommend this place and its sale staff. The salesman was very nice until we start talking price and until we would not agree to pay all of the thousands of dollars added to the price of the used vehicle. If I could give it 0 stars for how we were treated once they had made a sale, I would. More

My experience at McGrath Arlington Kia was great. It was fast and easy with no pressure. I worked with Allen Goodwin. He was very knowledgeable and patient. It was fast and easy with no pressure. I worked with Allen Goodwin. He was very knowledgeable and patient. More

Allen was wonderful. He really helped our family get the perfect Kia Telluride . Thanks again. He really helped our family get the perfect Kia Telluride . Thanks again. More

Allen ensured I had an overall great experience. Answered every question I had and provided diligent and top notch service. If you’re looking to buy a car with a knowledgeable, attentive, and friend Answered every question I had and provided diligent and top notch service. If you’re looking to buy a car with a knowledgeable, attentive, and friendly car guy, please see Allen. Thank you again! More

I had an amazing experience working with Allen. He made the process quick and easy. I will definitely recommend McGrath Arlington Kia to my family and friends. He made the process quick and easy. I will definitely recommend McGrath Arlington Kia to my family and friends. More

The sales person was very professional and friendly. However, my experience with the manager was very disappointing. The sales person quoted me a price. I countered offered. He presented my offe However, my experience with the manager was very disappointing. The sales person quoted me a price. I countered offered. He presented my offer to the manager and the manager came back with a price of $1500.00 more than the sales person. Needless to say, I did not purchase the vehicle. More

If 0 stars was an option, it would still be an understatement as to how bad this experience was. Looking at the 2018 Ram Promaster posted for $25,910 for my new business - 1st visit (2/8) asked Za understatement as to how bad this experience was. Looking at the 2018 Ram Promaster posted for $25,910 for my new business - 1st visit (2/8) asked Zack the new price (was crossed out on the site) & he said it was $600 less. I was already approved through BOA but Zack said “the owner’s policy doesn’t allow them to take outside financing” so I’d have to pay in cash or finance through them, & they’d likely give me around 15% interest rate under my business... Left because that didn’t sound right, & called Cody (Finance Manager) who contradicted Zack saying, "we can make exceptions if you already have a loan approval". I take all my cars/trucks to my mechanic for a 2nd opinion before buying (& recommend everyone does the same!) & Zack confirmed that’d be ok. Came back yesterday (2/11) ready to buy & they insisted on agreeing to numbers before taking it to inspection. Cody got more and more aggressive and agitated as we tried to negotiate price – He only took $100 off the sticker price, & then tried to add $3k+ fees to the price and claim they were “non-negotiable”: $1995 "Propack Warranty" (that they later admitted was only $700 cost to them...) $499 Dealership Fee $872 Safety Inspection Fee $703 Gov Fees $1069 Processing Fee So I asked what the fees were for – Per Cody, the “Warranty” included a few oil changes, inspections, and a few other things (that didn’t equate to anywhere NEAR $2k), & the Dealership & Safety fees were to fix the vehicle & ensure it's safe when THEY bought it - meaning they wanted to forward that cost onto the NEW buyer... I asked to pull off the $1995, $499, & $872 fees - Cody came back and discounted all but $300 in fees to $30k out the door - I agreed (since it seemed like he was at least trying to work with me, despite being visibly agitated and aggressive for whatever reason), but if the mechanic said something was wrong, we’d have to re-negotiate based on those costs. Car-X found the back tires had uneven wear & low tread & would need to be replaced soon, & a transmission seal was leaking fluid. We got back to the dealer & told them, & they both got excessively more aggressive as they tag-teamed talking to us. I asked Zack if they could replace the tires & fix the leaking seal, who said he’d “discount the price so I can take it somewhere else to get fixed”. I asked why their supposedly “wonderful” mechanics couldn’t do it? He walked away & Cody come over practically SCREAMING that it passed all of the safety inspections, I was asking too much, they only replace the tires 5/18” or less (tread is usually measured in 32nds - 1/32" (Bald) to 11/32" (New), so obviously had no clue what he was talking about), called my mechanic a liar, & claimed that since we already agreed to this price, I HAD to take it without any more negotiation & they’d do nothing to help me. After spending 10+ minutes trying to YELL & intimidate me into taking the car “because I wouldn’t find anything else like this at any other dealership”, I walked out. I still can’t comprehend how a manager can speak to customers in such a brash, disrespectful, & overbearing manner & still expect people to buy. Had Cody calmed down & had a calm conversation about working with me on 2 TIRES & A SEAL rather than resort directly to screaming & yelling, he would’ve had my business (maybe even if they DIDN'T do the tires/seal!) This seems to be a common occurrence with this dealership after reading though other reviews – maybe train your salesman & managers how to speak to people respectfully & you won’t lose paying customers. Will never step foot in this place again. More

My experience at McGrath Arlington Kia was excellent. I was comfortable at every step of this transaction. I was comfortable at every step of this transaction. More