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McGrath Arlington Kia

Palatine, IL

2.6
302 Reviews

1400 E Dundee Rd

Palatine, IL

60074

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Showing 302 reviews

March 12, 2025

Took advantage of my 83 year old mother selling her a service contract that they now say was a certified car. More

by suntan.77-racers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tristan
March 07, 2025

I was skeptical of buying a car from this dealership at all due to the lower than satisfactory rating on this DealerRater website. I am pleased to say we bought a car here today and the entire team was fa More

by JHUNTZICKER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carl, Jeff and Pawel. , Friendemic Reputation
December 14, 2024

Poor communication, lack of transparency and made me feel slimey. I had to asked several times for an out the door quote as I've read reviews of here stating there are hidden fees and add ons. I was told, "M More

by Poundscakewithginger
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Briana Morgan, Jeff Sanders, Friendemic Reputation
December 06, 2024

Went in with a trade in no money and walked away with another car it was a key to key trade and the salesman Peter bought new plates for my car and they did this when i had bad car credit More

by xxpandadoll22xx
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter
October 09, 2024

I contacted this dealer's service center for a minor repair. The repair, which usually takes 1-2 hours, took three days. It is impossible to get through to the service advisor. You will listen to some s More

by Mr Blue Eyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jimmy Gennett, Friendemic Reputation
August 30, 2024

BEWARE, DO NOT LET YOUR FAMILY GET WORK DONE HERE HERE. They will take advantage of the vulnerable. Steven Alisauskas was the sales advisor. The engine locked up on my Father in Laws Kia. We worked wit More

by YouKnow!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Timo Bakir, Steven Alisauskas
August 20, 2024

Had a $4200 service contract added to my car loan after I repeatedly said I did not want one. Top it all off next to impossible to get ahold of the finance manager let alone for them to call you back. Got an More

by Kevin Merrigan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Finance manager
Sep 14, 2024 -

McGrath Arlington Kia responded

Hello Kevin, Thank you for taking a moment to share your review of your recent visit. Providing top-notch customer service is the goal that we always strive for here at McGrath Arlington Kia and I would sincerely appreciate the chance to discuss your feedback regarding the service contract and level of communication you received from our Finance Team. Could you please reach out to me with your preferred contact information? Best regards, Mai Elsheshtawy Customer Relations Manager melsheshtawy@mckia.com

August 14, 2024

Took my Telluride in for a recall. I was informed that a simple inspection would be needed first and parts would be ordered if required. I scheduled an appointment and was told it w More

by Splinter57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
Sep 14, 2024 -

McGrath Arlington Kia responded

Hello, Your feedback is very important to us, as customer satisfaction is our top priority. I would like to speak with you about the level of communication you received from our Service Team when visiting for a recall on your Kia Telluride. Please send me an email with your contact information so we may discuss this further. Sincerely, Mai Elsheshtawy Customer Relations Manager melsheshtawy@mckia.com

August 10, 2024

Worst customer service. I went here for selling used car worth in kbb 9.5 - 13k depending on trade in or private party value. One sales man told me they are not interested i More

by 00.lotto_cove
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Some older guy who was arrogant.
Sep 14, 2024 -

McGrath Arlington Kia responded

Hello, Please know that your feedback is very important to us here at McGrath Arlington Kia. I would like the opportunity to speak with you about your overall experience with our Sales Team regarding the value of your trade-in. At your convenience, please provide me with your best contact information so we can discuss this matter in greater detail. Sincerely, Mai Elsheshtawy Customer Relations Manager melsheshtawy@mckia.com

June 26, 2024

My mom's car overheated because the coolant hose popped off. Was towed to Kia and then we were informed that they just clamped it back on and asked if we wanted a coolant flush, we stated we did NOT want o More

by Liliaarellano99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Humam Totonchi
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