McGrath Acura of Westmont

If you want to buy a car, just ask for Gerardo. This testimonial for outstanding customer service and professionalism is for your employee, Gerardo Arquines. He was proactive, detailed oriented, and This testimonial for outstanding customer service and professionalism is for your employee, Gerardo Arquines. He was proactive, detailed oriented, and most importantly pressure-free. Gerardo listened to what we wanted, and found the perfect vehicle at a great value. He was extremely knowledgeable in providing comparative data between make and model options, that we would have never known, which allowed us to eventually make a fantastic choice. For an exceptional experience at McGrath Acura of Westmont, ask for Gerardo! More

Amazing experience Great experience buying a used car at McGrath Acura! Mitch Janicijevic was our salesman and he was terrific. Knowledgeable, personable and made this a Great experience buying a used car at McGrath Acura! Mitch Janicijevic was our salesman and he was terrific. Knowledgeable, personable and made this a great experience. Talk to Mitch and he will help you out! More

Shady Dealership/ Trade-in Hasn’t been paid off!!! Purchased a car on March 9th and traded in a car with a loan balance. It’s been over a month , numerous phone calls, left a message with the GM Jeff n Purchased a car on March 9th and traded in a car with a loan balance. It’s been over a month , numerous phone calls, left a message with the GM Jeff no return phone call, spoke to Chris in finance over the phone saying he’ll take care of it, spoke to Amy in internet saying she’ll take care of it, and personally went in on Tuesday, April 2nd and spoke to Rob in Finance saying he’ll have the car paid off by the evening. Still the car hasn’t been paid off!!! Rob from finance told us on April 2nd, that he’s having a hard time getting it paid off because the loan company can’t find the loan. My husband contacted the loan company and they have no record of them EVER CALLING!!! They have the loan number and a copy of our loan statement. What’s the hold up? I’ve had to make a payment on a car I no longer own and another payment is due!! After, being told that the car would be paid off when meeting with Rob on April 2nd and wasn’t, I then made another trip to the dealership on April 4th where Rob told me again that the loan will be paid off in 24-48 hours. Gave the dealership the time promised, called the loan company Monday, April 8th and the loan still wasn’t paid off! I then called Rob once again on Monday, April 8th from finance and told him the loan still hasn’t been paid off and he needs to look into what is happening. He told me he would call me back in a couple hours. He didn’t return my phone call and after 3 hours I called him back. He then told me they did send out the check and wait till Tuesday, April 9th @ 3pm to see if the check has been processed. I’ve called numerous times and the loan is STILL OUTSTANDING!!!! I’ve left a review on Facebook and no one has replied to my review, but can easily reply to comments that are in favor to the dealership. I don’t know what kind of shady businesses is being run over there? My trade-in is still under my name and you have it for sale and out on the lot!!! McGrath Auto is committing fraud!!! It’s been nothing, but unprofessionalism!!! BUYER BEWARE!!!! More

Buyer Beware I had a lease about to expire in the spring of '19. At the end of '18 the barrage of phone calls started coming in promising us a 2019 with the same I had a lease about to expire in the spring of '19. At the end of '18 the barrage of phone calls started coming in promising us a 2019 with the same terms and lower payments. I was reluctant because I had a TERRIBLE experience with the first transaction but the numbers sounded good. We worked out the price and terms by phone and text and when I came in to sign the paperwork the numbers were considerably higher than what we discussed. At first sales tried to make it sound like I must have misunderstood until I showed him I still had the texts saved. His response was, "well, I had to entice you to come in somehow." This was followed by the loud conversation with the "manager" who was out of sight while he "negotiated on our behalf" to try to get us to the numbers he already agreed to. We have purchased a lot of cars over the years and these two experiences at McGrath were the only two truly bad ones. It is a shame because Acuras are awesome cars but I strongly suggest buyers look elsewhere. We have had a number of Honda's and have always had a great buying experience. It is hard to believe Honda would allow their brand to be represented in this way. We definitely will never be back. More

Accurate, Timely, and Amazing Seevice I needed a vehicle, Ger had been looking out for me because I was in a certain price range and had a certain type of vehicle that I was looking for... I needed a vehicle, Ger had been looking out for me because I was in a certain price range and had a certain type of vehicle that I was looking for...I don’t know how he did it, but that specific car magically came in and I drove that car home less than 24 hours of it being in their facility. Ger knows what he is doing and will make what you need happen! He was confident at getting the right car at the right price in the fastest turn around I have ever witnessed without a drop of sweat. He worked flawlessly at getting this deal for me!! More

Will be tough finding a better dealer/dealership Absolutely amazing experience. Gerry A. and Wally S. we’re incredible at not only getting me the perfect car but feeling comfortable through the entir Absolutely amazing experience. Gerry A. and Wally S. we’re incredible at not only getting me the perfect car but feeling comfortable through the entire process. I couldn’t be happier going with this dealership. I will be super happy whenever I have a service need because I know they will efficiently get it done with great attendance. WONDERFUL TEAM. GReat place. Hit up Gerry A. More

SHADY DEALER This dealer is bad news. They made a mistake in my paperwork and would not return calls or emails. They made phone calls when they were trying to ma This dealer is bad news. They made a mistake in my paperwork and would not return calls or emails. They made phone calls when they were trying to make the sale. They are to this day (8 months laters) refusing to reimburse even tho they admitted to the error. They offered me an oil change. Stay far away from them. They will promise everything and deliver nothing. More

Great Expierance Had the pleasure of working with Gerry Arquines while purchasing my TLX. He was very knowlagable of the vehicle and answered all my questions. He mad Had the pleasure of working with Gerry Arquines while purchasing my TLX. He was very knowlagable of the vehicle and answered all my questions. He made the whole car buying expiernce enjoyable and I never felt pressured. I would recommend this dealership to anyone. More

Grade A We purchased a car from McGrath Acura of Westmont in December. Our sales rep was Mr. Gerry Arquines, he’s the best!! Very pleasant, professional and p We purchased a car from McGrath Acura of Westmont in December. Our sales rep was Mr. Gerry Arquines, he’s the best!! Very pleasant, professional and personable! He answered all our questions with a smile. I’m BIG on customer service and his was TOP NOTCHED!! More

"Red Carpet" Service and attention to detail. From the time I scheduled my visit with Gerry Arquines, he met me with outside with both interested vehicles running and ready to test drive. Once I c From the time I scheduled my visit with Gerry Arquines, he met me with outside with both interested vehicles running and ready to test drive. Once I chose the 2013 TL to purchase, he gave me a "New Car" purchase treatment along with Kevin Harmon giving me a interior tutorial, needed coming from a TSX. I have been loyal to McGrath for sales and service and will continue. I would recommend Gerry Arquines for his knowledge, attention to detail and all around personality. Thanks McGrath Westmont Sincerely, Ron Raspatello More