McGrath Acura of Westmont

We had a very positive experience with John and Acura. We started looking for a certified pre-owned car in December. John was attentive but not pushy. He checked in with us periodically and notified us We started looking for a certified pre-owned car in December. John was attentive but not pushy. He checked in with us periodically and notified us of when new vehicles had come onto the lot. He was attentive to our needs and what we were looking for and made sure that he provided full information on the cars available. Overall it was a very good experience! More

My salesman, Paul Stewart, was friendly and knowledgeable. He let me demonstrate the car and gave me good details on its condition. His pricing was good and he offered to get me a copy of the knowledgeable. He let me demonstrate the car and gave me good details on its condition. His pricing was good and he offered to get me a copy of the owners manual which was missing from the car. More

In December 2012 I purchased a used 2006 Land Rover from McGrath Acura in Westmont, IL. The sales and finance contacts were very professional and overall customer service was good. During the test drive of McGrath Acura in Westmont, IL. The sales and finance contacts were very professional and overall customer service was good. During the test drive of the vehicle I purchased, the "check tire pressure" light came on. This is a common issue with vehicles that have been parked for long periods of time on a dealers lot in cold weather. After the test drive we took the truck to the service area and they put some air in the tires and the warning light went off. About 3 days later, after I had purchased the vehicle, the "check tire pressure" light came on again. I stopped by the dealership and they again put some air in the tires. Roughly two weeks later, the message screen on vehicle read "tire pressure monitor fault". We took the truck to a Land Rover dealer and they replaced a bad tire pressure monitor chip for around $325.00. Since then, from January 2013 to mid March 2013, we have made a series of repairs to this vehicle totaling $2400.00. The tire pressure warning light has come back on many times in addition to numerous "suspension fault" messages that have led to replacing a leaky air suspension strut, a bad suspension compressor, and height level monitor chips. On three occasions the suspension would not lift and the vehicle could not be driven over 30 mph until repairs were made. I realize that buying a used car is a gamble and that this truck was purchased "as is". I also understand that Land Rovers can be expensive to repair since I have owned 3 previous Land Rover vehicles. However, I would expect a dealer like McGrath to make a detailed inspection of any vehicle they put on the McGrath lot to check for pre-existing safety or maintenance issues. It seems coincidental that all these major, interrelated repair issues occurred so soon after we purchased this truck. My advise to anyone buying a used vehicle, even from a dealer like McGrath who has been around for years: take it to a private garage and have it checked before you buy it. Trust no one. More

Everyone at McGrath Acura was extremely courteous and professional. They all went above and beyond finding me the right car and pricing. Acura has a very high dependability and reliability that I was in professional. They all went above and beyond finding me the right car and pricing. Acura has a very high dependability and reliability that I was interested in. Paul and Nick made my purchasing a lot easier. They both went above and beyond there duties and especially made me feel like family. Nick worked his magic and spoke to lenders (Other Dealers use a Computer and the Computer decides if it should or NOT give you the loan. Hence, a lot of Inquiries on your credit!) to get me a low APR and especially to get me a loan for the vehicle purchased. I had gone to lots of other dealers and have seen them play games. At McGrath Acura you can rest assure you will be in good hands and best of all, feel like family. Thanks again to all that helped make my purchasing a lot easier! More

I wanna say that this was the best experience that my wife and I have ever had purchasing a vehicle. Mr O' Connor was very professional and was not pushy at all, my wife and I really dreaded the "buying wife and I have ever had purchasing a vehicle. Mr O' Connor was very professional and was not pushy at all, my wife and I really dreaded the "buying a car process" but we were very happy, the whole experience was very professional and we were in and out and we still can't believe how fast it was. We wanna say Thank you so much to Chris O' Connor you were AWESOME! We will be back in the future. Thanks again for the wonderful experience Daniel & Alexandra Budd More

John Vestuto was very friendly & helpful in our search for a used car. We appreciated his efforts to find us the perfect vehicle for us. He & John Kotsonis got us the best deal that we could ask search for a used car. We appreciated his efforts to find us the perfect vehicle for us. He & John Kotsonis got us the best deal that we could ask for and we are extremely pleased with the Acura MDX that we purchased from them. It was worth the long drive from Iowa to purchase a vehicle from them. We're very impressed! We plan to be back in the future! Thank you McGrath Acura! More

Absolutely outstanding experience. It's a shame so many dealers and sleezy hi pressure sales people don't follow the McGrath business model. It really makes me wish my friends and family could all get many dealers and sleezy hi pressure sales people don't follow the McGrath business model. It really makes me wish my friends and family could all get Acuras. It starts with the Sales associate(Spiro Kontaris) from feeling welcome, respected as well as appreciated for returning to get my second Acura from the same person because my last time was just as oustanding. Return business speaks for itself when it comes to such a large and statistically stressful purchase. This is not the case at Acura. I knew I'd be leaving feeling I got exactly what I wanted. Spiro sets the bar for salesman and working in sales it is refreshing to run into someone that is not in it to line their own pocket. Wether it was buying my new furniture or cars in the past hi pressure associates are usually referred to as sharks for a reason. Others I'd like to mention or have listed above because even if they were polite enough just to say or ask if I needed anything. A company that has genuinely pleasant people throughout it's halls must mean they happy where they work and how they're treated. To me it says I'm working with a company that knows how to recognize it's people. Allison Owens these last two times I came in for an oil change; exceptional customer service and friendliness. Marcella Sperando even though she is an old friend (and maybe bias, lol) the fact that she cared enough to introduce me to Acura reflects on her pride in the company and faith in the product. Thank you to all the staff at McGrath! I hope this survey really helps gets their attitudes acknowledged and rewarded. Keep up the good work and world class service. -Frank Skupien More

Knowledgeable and honest. I came here specifically because of ED DRYER. This must be a great shop if he works here. Facilities for customers waiting for service are EXCELLENT. Comfortable, a barista because of ED DRYER. This must be a great shop if he works here. Facilities for customers waiting for service are EXCELLENT. Comfortable, a barista for coffee and tea specialties. Clean pleasant. More

Excellent service!not to mention that we got great car!it is so nice when you meet people that willing to help you and making the car buying process as smooth and pleasant as possible. We appreciate your ha is so nice when you meet people that willing to help you and making the car buying process as smooth and pleasant as possible. We appreciate your hard work Mr. Paul and looking forward to working with you in the future! More

Mcgrath Acura of Westmont is a very welcoming dealership. Sam Shaheen is very knowledgeable and offered great advice. I did not feel pressured into buying anything at any point. I am glad I purchased my 2010 Sam Shaheen is very knowledgeable and offered great advice. I did not feel pressured into buying anything at any point. I am glad I purchased my 2010 TSX here and will be back when I'm in the market for my next Acura. I would definitely recommend this dealership. Ask for Sam! More